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FT Liquor Sales Manager

1 month ago

Columbia, United States Food Lion Full time

Address: USA-SC-Clover-5233 Hwy 557 Store Code: Store 01393 Liquor (7223012) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. PRIMARY PURPOSE Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization. DUTIES AND RESPONSIBILITIES • Manage the Liquor Store, including hiring, training and developing department associates • Supervise the performance of all duties and responsibilities of Liquor Store associates and provides ongoing performance management, training and conducts timely formal performance appraisals for direct reports • Daily management of labor (i.e. expected live) and the coaching of associates to achieve productivity expectation • Provide leadership and motivation within the store to promote a culture reflective of our Brand Strategy and Culture • Support the achievement of budgeted financial and operating results • Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers • Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers’ expectations • Control expenses through proper ordering, care for supplies and equipment • Understand and use company tools such as; financial reports, ACIS, scheduling, productivity, ordering (CAO), and business information systems. Understands and utilizes Average Cost Inventory System (ACIS) • Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained • Ensure Liquor Store schedules are written to provide extraordinary customer service at all times • Maintain all registers and equipment and place service calls in an efficient manner which doesn’t stall the execution of delivering expected outcomes • Has a complete understanding of scheduling, sales, projections, wage percent, interviewing, hiring, training, company information, and all other items deemed necessary to manage the Liquor Store • Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines • Observe and correct all unsafe conditions that could cause associate or customer accidents • Record and report all associate and customer accidents in accordance with established Food Lion procedures • Monitor shrink ensuring that inventory is accounted for; provide coaching for associates to recognize and prevent losses • Ensure compliance with local, state and federal regulations • Verify customer IDs presented and observe store policies pertaining to the acceptance of checks and the sale of tobacco/alcoholic beverages. • Adhere to all company guidelines, policies and standard practices • Process all various types of sales transactions accepted by the store in accordance with established company policies and procedures including full compliance with any legal requirements or regulations governing same • Secure register at all times when leaving it unattended; protect company assets at all times • Adhere to company policy pertaining to excessive cash in registers and request cash pickup in accordance with company policy • Maintain security standards • Maintain a neat, well-groomed personal appearance at all times; comply with company dress code and personal appearance guidelines • Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses • Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building Liquor Store sales • Must be able to meet the physical requirements of the position, with or without reasonable accommodation • Ensure LMS compliance for all Liquor Store Associates • All other duties as assigned QUALIFICATIONS • A high school graduate or equivalent preferred • Must be 21 years of age and be of good moral character • Ability to lead and manage a team • Strong understanding of store operations and merchandising techniques preferred • Effective communication, customer service, and selling skills • Ability and willingness to learn multiple tasks and technical requirements of the job • Ability to use technical information to solve problems • Must meet minimum age requirements to perform specific job functions • Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a “Certified Food Safety Manager” or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation PHYSICAL REQUIREMENTS • Ability to use computers and other communication systems required to perform job functions • Bend and lift products weighing up to 15 lbs. continuously, 40 lbs. frequently, and 60 lbs. on occasion • Pull or push up to 75 lbs. on occasion • Stand 100% of the time with frequently walking short distances • Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners • Perform repetitive hand and arm motions • Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level • Meet established volume activity standards for the position • Have sufficient visual ability to checks, invoices and other written documents Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law. Job Requisition: 240395_external_USA-SC-Clover #J-18808-Ljbffr