Veterinary Client Care Specialist FT

3 weeks ago


Thornton, United States Community Pet Hospital Full time

JOB CLASSIFICATION: Non-exemptEDUCATIONAL REQUIREMENTS: High School diploma.POSITION SUMMARY: Client Care Specialists support the Community Hospital mission, vision and core values by providing world class service to each of our clients. They are the face of our practices and instrumental in client retention. In this multifaceted position, team members use their problem solving skills to effectively guide the clients experience through multi tasking and superior customer service. Job duties include answering phones, scheduling appointments, greeting clients and resolving client issues.DUTIES:1. CUSTOMER SERVICEa. Greets clients and patients in a friendly and professional manner, quicklyattending to client needs.b. Conducts check in and check out using computer system and associated paperforms.c. Answers telephones and handles calls using a multi-line system.d. Effectively communicates with the patient care team to create an exceptionalexperience for each and every client.e. Schedules appointments according to hospital guidelines.f. Ensures client compliance by proactively observing hospital standards.g. Thoroughly and accurately performs follow-up calls such as surgery/treatmentrecalls, doctor requested follow-up calls, appointment reminder calls and ashreturn calls.h. Can identify patients who have an emergent medical condition and seek assistancefrom clinical staff as needed.i. Processes payments and discusses financial matters with clients within hospitalprotocol.j. Shows empathy to clients while exceeding their expectations.k. Maintains a positive attitude, greeting clients with a smile.2. GENERAL HOUSEKEEPINGa. Maintains a safe, clean and welcoming lobby.b. Performs cleaning duties as outlined in daily checklists.c. Follows cleaning protocols when dealing with a contagious pet.3. CLERICALa. Balances the cash drawer and creates a deposit slip at the end of each shift.b. Utilizes email and other technology to communicate with hospital team members.c. Participates in hospital team meetings.



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