Wireless Customer Service Representative

4 weeks ago

San Elizario, United States DISH Full time
Company Summary

DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building Americas First Smart Network.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.

Department Summary

The Wireless Customer Service Representative role is part of a team that is based out of our cutting edge El Paso facility and will be amongst the first to experience our latest state-of-the-art wireless technology. Post-training production schedule may include a rotation of at-home and onsite work based on performance and business needs.


You will have the opportunity to become a subject matter expert in the El Paso location and build excitement around the latest wireless developments. Collaborating with your team on-site will allow you to expand your professional network and create future career opportunities.

Job Duties and Responsibilities

As a part of the Customer Experience Team (CXO), you will be the voice of the company to our customers. This team focuses on resolving customer issues, preventing future problems, and promoting our services, while listening, connecting and caring for the customer through voice and chat interactions. Team members maintain strong knowledge of our wireless products, accessories and pricing plans. Your mission is to be one of the best customer support advocates in the industry.

Tasks and Responsibilities

Team members are responsible for providing quality customer service as well as activation and technical support. Other responsibilities include:

  • Establish long-term customer relationships by providing exceptional service and one-call resolution
  • Maintain strong knowledge of our wireless products, accessories and pricing plans
  • Provide product suggestions and sell our products and services to customers
  • Accurately respond to customers questions regarding billing, devices, product features, troubleshooting, and hardware operation
  • Identify opportunities and provide feedback by assessing call trends and/or diagnostic improvements to provide a higher level of customer service, performance and efficiency
  • Transform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issues

Skills, Experience and Requirements

All candidates must have

  • High School diploma, GED, or equivalent experience
  • An awesome attitude with a customer-first mindset
  • A desire to work in a collaborative team environment

Ideal candidates will have

  • Related customer service experience and/or training is a plus
  • Experience in the wireless industry is a plus
  • Familiarity with wireless devices and their functions
  • Familiarity with the process of changing wireless providers
  • Strong sense of pride when assisting customers with pricing, wireless devices, services and products
  • Adaptability to different work environments
  • High engagement throughout the entirety of their shift
  • Willingness to work flexible schedules - pay differential applies to weekends and evenings
    • $2/hr additional per hour worked after 6 pm
    • $2/hr additional per hour worked on weekends
  • Ability to smoothly operate Windows OS desktop computers
  • Ability to multitask and effectively problem solve; speaking with customers while logging information, following different processes, and navigating customer tools
  • Excellent written and verbal communication skills with the ability to provide a high level of customer service
  • Willingness to proactively communicate problems back to the business
  • A desire to continually improve and an openness to being coached and developed

Whats in it for you?

  • Starting pay at $15.50/hr
  • Opportunity is our greatest benefit
    • Our representatives are built to work hard and rise. We offer defined career ladders and extensive opportunity for upward mobility.
    • We encourage personal and professional growth by supporting you with all the virtual tools to advance your career.
  • Company-provided equipment
  • Extensive Benefits Package
    • 330 free channels including premiums
    • $5 monthly Sling Blue and Orange service
    • $10 credit per line (up to 5) for Boost Mobile
    • Medical, Dental, Vision Insurance
    • Paid vacation and sick time
    • 401(k) Investments
    • Company-matched funds
    • Tuition reimbursement
    • Heavily discounted DISH, Sling, & Boost Mobile Service

Salary Ranges

Compensation: $15.50/Hour
Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Required Preferred Job Industries
  • Other

  • Wireless Customer Success Representative

    4 weeks ago

    San Jose, California, United States TM Management Group Full time

    Job SummaryWe are seeking a highly motivated and results-driven Wireless Customer Success Representative to join our team at TM Management Group. As a Wireless Customer Success Representative, you will be responsible for directly engaging with customers to communicate information regarding available business-specific products and services, answering and...

  • Sales Representative

    1 week ago

    San Antonio, Texas, United States Optimal Wireless Full time

    Job Title: Sales RepresentativeOptimal Wireless is seeking a Sales Representative to join our team. As a Sales Representative, you will be responsible for selling wireless phones, service plans, and accessories in a fast-paced environment.Key Responsibilities:Sell wireless phones, service plans, and accessoriesDeliver outstanding customer serviceStrive to...

  • Customer Service Representative

    1 week ago

    San Elizario, Texas, United States Spark Theory Innovations Full time

    We are seeking a dedicated and customer-focused individual to join our team as an Entry-Level Customer Service Representative. As a key member of our sales and support team, you will be responsible for providing exceptional customer experiences and driving sales growth through targeted marketing efforts and product sales.Key Responsibilities:Identify and...

  • Sales Representative

    4 weeks ago

    San Antonio, Texas, United States JAB Wireless Full time

    Job Title: Representative, Door-to-Door SalesWe are seeking a highly motivated and results-driven Sales Representative to join our team at JAB Wireless. As a Sales Representative, you will be responsible for expanding our presence in rural and suburban communities by delivering exceptional fiber and wireless internet services.Key Responsibilities:Drive sales...

  • Management Training

    1 week ago

    San Bernardino, United States START NEXT WEEK Full time

    Our success at KSE Systems lies in our team members and clients working together to bring technology solutions to the local region. We are expanding our management trainee team and looking to fill a full time position for our San Bernardino office immediately. We provide entry-level training on technology usage, consumer relations, product and service...

  • Wireless Communications Specialist

    4 days ago

    San Diego, California, United States Day Wireless Systems Full time

    Job Summary: We are seeking a skilled Wireless Communications Specialist to join our team at Day Wireless Systems. The ideal candidate will have experience in troubleshooting, repairing, and maintaining wireless communication equipment, including 2-way radios, transmitters, receivers, and antennas.Key Responsibilities:Diagnose and resolve wireless...

  • Wireless Sales Representative

    4 days ago

    San Jose, California, United States Apex Syndicate Full time

    Job OverviewApex Syndicate is a leading provider of wireless products and services, dedicated to connecting customers with the latest technology. As a Wireless Sales Trainee, you will play a crucial role in our mission to deliver exceptional customer experiences.Key Responsibilities:Engage with customers to understand their wireless needs and provide...

  • Wireless Communications Specialist

    1 week ago

    San Diego, California, United States Day Wireless Systems Full time

    Job Details Job Location San Diego, CA Salary Range $21.00 - $23.99 Hourly Description This is an apprenticeship opportunity for the University of California San Diego.Key Responsibilities:Diagnose and troubleshoot wireless communication equipment issues with customers in a positive and efficient manner.Perform diagnostic and analytical tests to diagnose and...

  • Wireless Customer Success Representative

    2 weeks ago

    San Jose, California, United States TM Management Group Full time

    Job OverviewWe are seeking a highly motivated and results-driven Wireless Customer Success Representative to join our team at TM Management Group. As a key member of our sales and customer service team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic sales and support initiatives.Key...

  • Wireless Communications Equipment Technician

    4 days ago

    San Diego, California, United States Day Wireless Systems Full time

    Job Summary:Day Wireless Systems is seeking a skilled Wireless Communications Equipment Technician to join our team. As a key member of our team, you will be responsible for troubleshooting, repairing, and maintaining wireless communication equipment, including 2-way radios, transmitters, receivers, and antennas.Key Responsibilities:Diagnose and repair...

  • Wireless Sales Consultant

    2 months ago

    San Antonio, Texas, United States Victra - Verizon Wireless Premium Retailer Full time

    About the RoleVictra, a Verizon Wireless Premium Retailer, is seeking a highly motivated and customer-focused Wireless Sales Consultant to join our team. As a Wireless Sales Consultant, you will be the face of Victra and Total Wireless, delivering world-class service to every guest, every time.Key ResponsibilitiesProvide exceptional customer service,...

  • Customer Service Associate

    2 weeks ago

    San Elizario, Texas, United States Family Dollar Full time

    Customer Service Representative at Family DollarWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Family Dollar. As a key member of our store team, you will be responsible for providing exceptional service to our customers, ensuring a positive shopping experience, and contributing to...

  • Wireless Sales Representative

    1 week ago

    San Diego, California, United States BeMobile Full time

    BeMobile Wireless Sales AssociateWe are seeking a motivated and results-oriented Sales Representative to join our growing team at BeMobile, a Verizon Wireless authorized retailer. As a Sales Partner, you will be responsible for generating leads, communicating clearly with customers, and providing exceptional customer service.Key Responsibilities:Listen...

  • Customer Service Liaison

    2 weeks ago

    San Elizario, Texas, United States Spark Theory Innovations Full time

    Customer Support RepresentativeAt Spark Theory Innovations, we're committed to delivering exceptional customer experiences that drive business growth. As a Customer Support Representative, you'll play a vital role in our team, ensuring our customers receive top-notch service and support.Key Responsibilities:Collaborate with sales, customer service, and...

  • Wireless Sales Representative

    2 weeks ago

    San Diego, California, United States OSL Retail Services Full time

    Unlock Your Earning PotentialAs a Wireless Sales Associate at OSL Retail Services, you'll have the opportunity to deliver personalized wireless solutions and sales excellence. This role is perfect for outgoing tech enthusiasts who thrive on exceptional customer experiences and selling cutting-edge mobile technology.What You Can ExpectDeliver a five-star...

  • Wireless Sales Representative

    4 days ago

    San Antonio, Texas, United States OSL Retail Services Full time

    About the RoleAs a Wireless Sales Associate at OSL Retail Services, you will be responsible for delivering exceptional customer service and sales excellence in the wireless division. This role is perfect for outgoing tech enthusiasts who thrive on building strong relationships with customers and selling cutting-edge mobile technology.Key...

  • Wireless Sales Representative

    4 weeks ago

    San Diego, California, United States OSL Retail Services Inc Full time

    Unlock Your Earning PotentialAre you ready to take your career to the next level? As a Wireless Sales Associate at OSL Retail Services Inc, you'll have the opportunity to deliver exceptional customer experiences and sell cutting-edge mobile technology.What We OfferA competitive base salary with uncapped commissions and comprehensive benefitsOpportunities for...

  • Customer Service Representative

    3 weeks ago

    San Diego, California, United States Service Champions Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Service Champions. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key...

  • Bilingual Sales Representative

    4 weeks ago

    San Antonio, Texas, United States Optimal Wireless Full time

    Job DescriptionAt Optimal Wireless, we are seeking a highly motivated and bilingual Sales Advocate to join our team. As a Sales Advocate, you will be responsible for providing excellent customer service and meeting sales quotas for our business.Key Responsibilities:Sell wireless phones, service plans, and accessories in a fast-paced environment.Deliver...

  • Wireless Sales Representative

    2 weeks ago

    San Antonio, Texas, United States OSL Retail Services Full time

    Unlock Your Earning PotentialAs a Wireless Sales Associate at OSL Retail Services, you'll have the opportunity to deliver exceptional customer experiences and sell cutting-edge mobile technology. This role is perfect for outgoing tech enthusiasts who thrive on sales excellence and personalized customer interactions.What You'll EnjoyCompetitive base salary...