Customer Experience Analyst
1 week ago
**Customer Experience Analyst (Supply Chain)**
**Location:** Colmar, PA, US
***Dorman was ranked as one of the fastest growing companies in the Greater Philadelphia area in 2021 by the Philadelphia Business Journal***
Dorman Products, a $1B global supplier of aftermarket automotive parts, is seeking a Customer Experience Analyst to join our growing team. The Customer Experience Analyst is a critical member of our Supply Chain team that will drive supply chain performance improvements from Dorman through to our customers customer. If you have a passion ensuring customers have a voice and want to grow your career in Supply Chain than this is the role for you
**In this role you are responsible for, but not limited to:**
* Act as primary liaison between Customer replenishment organization, Dorman Supply Chain and Sales to drive improvements in performance as measured by customer
* Lead development and maturation of monthly CPFR process (Collaborative Forecasting, Planning and Replenishment) for assigned customers to deliver exceptional supply chain performance and deliver value
* Drive set up process for new product in customer and Dorman systems to ensure flow of replenishment to drive incremental revenue
* Drive performance improvements through use of data and analytics
* Build and enhance customer relationships
* Identify gaps in service levels to limit potential fine or penalty exposure and initiate solutions
* Proactively identify opportunities for process improvement across all functions
**Minimum Qualifications**
* 1 year of experience in Logistics and/or Customer Supply Chain or B.S. in Supply Chain/Business.
* Passion for improving business results through collaboration and use of analytics
* Intermediate level Microsoft Office experience required (Word, Excel, and PowerPoint).
* Effectively work in a team environment collaborating cross functionally across the end-to-end supply chain to drive improved business results
**Preferred Qualifications**
* 2+ years of experience Supply Chain, Logistics and/or Customer Experience
* Bachelors degree; Supply Chain, Business or General Studies.
* Knowledge of SAP, Excel, Business Objects a plus
Dorman Products, Inc. is an equal opportunity employer; we value a combination of ideas, perspectives and cultures. EEO/AA Employer M/F/D/V.
Candidates must pass a background check and drug test, as applicable for the role.
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