Client Service Associate

2 weeks ago

Austin, United States Hilltop Holdings Full time

Job DescriptionHilltopSecurities is currently looking to hire a Registered Client Service Associate. Based on the candidate's location preference, this role can be performed at our Austin or San Antonio location. This role will provide support for several financial advisors and assist in servicing a large client base that is continually growing. HilltopSecurities Inc., a member of the FINRA and SIPC, is a wholly owned subsidiary of Hilltop Holdings. HilltopSecurities Independent Network (HTIN) is a brokerage firm, which provides a home for independent representatives. We offer and support a broad range of customer services, including self-directed IRA accounts, research recommendations, and trust and money management services.ResponsibilitiesCommunicate with clients on a daily basis regarding stock quotes, buy vs. sales scenarios, and other related matters.Maintain customer account information including updating files and records and handling written correspondence.Provide administrative support to assigned Registered Representative(s) including, calendar management, travel arrangements, client and prospect presentations.Work with HTS back office systems including CSS to enter trades and other account information.Address all client service problems and maintain Problem/Solution Log to keep Registered Representative(s) aware of service problems underway and to what level managed to client's satisfaction.Act as gatekeeper for Registered Representative during prime market time.Assist with special projects and tasks as assigned.Qualifications1-3 years experience in the brokerage/financial services industry as a Registered Client Service Associate.Series 7 and 63/66 license required.High School Diploma or equivalent.Highly proficient computer skills in Microsoft Office applications required with knowledge of Portfolio Software and data entry.Detail oriented with excellent organization skills and ability to multi-task.Ability to work in a fast-paced and deadline oriented environment.Knowledge of back office CSS a plus.Strong customer service and relationship building skills.Ability to provide complete and concise explanations of products to the extent that incumbent can explain and discuss them with clients.Basic understanding of branch level operations, policies and procedures (i.e. regulations and compliance requirements).The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required, and may be changed at the discretion of the Company.About UsAt HilltopSecurities, we believe in building noble and collaborative relationships that enrich the financial future of individuals, businesses and communities. With an extensive portfolio of products, we deliver a broad range of investment banking and related financial services that help our clients achieve their definition of success. As a subsidiary of HilltopHoldings, which also encompasses PlainsCapital Bank, and PrimeLending, we have the financial strength and stability that has withstood the test of time. Our nationwide presence in 400 locations across 44 states provides our associates with extensive opportunities to grow their careers in a diverse organization that truly values relationship capital above all else.About the TeamHilltopSecurities' Wealth Management department values its relationship-based approach to serving clients. Through our Private Client Group, we provide highly customized sound financial planning across a range of investment objectives and products. Our Wealth Management professionals deliver a full suite of services for investors such as helping to build wealth, analyzing financial status and goals, advising on investment strategies, developing new business opportunities, and welcoming new clients. You will also be able to learn and deliver behavioral financial concepts to clients, forge relationships with community and business leaders, and learn from experienced financial professionals about how to fully support the individuals you serve. Our Clearing department supports more than 130 broker-dealers and Registered Investment Advisors who provide institutional and financial services through industry experts. We aim to mitigate risk, realize competitive returns, and meet investing objectives. As one of the nation's largest licensed broker-dealer clearing firms, we are focused on building long-term client relationships based on trust and personal service. As a part of our Wealth Management team, you will also be encouraged to take advantage of our professional development opportunities. This includes FINRA series exam sponsorship, tuition reimbursement, working with a mentor, and support from employees of all levels. Wealth Management at HilltopSecurities will give you the fulfilling experience of building meaningful relationships that allow you to fully serve clients in their best interest.

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