Senior System Engineer

3 weeks ago

New York, United States SmartSource Full time

Scope of Work: Smart Source has a customer seeking a Infrastructure Engineer for a Direct Placement hybrid opportunity located in St. Cloud Minnesota.

Please note: C2C candidates will NOT be considered for this position. This is working Hybrid therefore you are required to be local to St Cloud, MN. Candidates outside of state will not be considered.

Salary: 120K

The individual must be onsite Tuesday-Thursday each week and can work remotely Monday and Friday. This is standard business hours 8AM-5PM.

The responsibilities are as follows: Systems Management: Comprehensive knowledge of the Microsoft 365 portfolio, Microsoft server, virtualization technologies, SAN, firewall technologies, firewall security policies, NAT’s and DMZ, network L2/L3 configurations, VoIP telephony, SSO, Federation, Multifactor Authentication, backup and recovery technologies, and archiving strategies. Ensuring proper licensing is tracked and maintained within infrastructure, including but not limited to systems, servers, CAL’s, firewalls, route/switch, endpoints, M365, telephony, MDM, and Infrastructure SaaS applications. Participate in evaluating existing and future technologies and makes recommendations for software and hardware upgrades. Participate in the design, implementation, administration, maintenance, capacity planning, and on-going life-cycle management of all infrastructure equipment, including our remote locations. Ensuring systems are properly monitored and stay within acceptable operating parameters and service levels, communicating outages and slowdowns to appropriate stakeholders. Maintaining system protocols, changes in architectures by documenting and updating changes & procedures. Collaborating with internal resources, consultants/contractors to optimize system performance. Participate in the evaluation of security logs and work with the Managed SOC on security incidents and infrastructure vulnerability management Service Desk Management Working with and being the conduit for all L3/L4 escalated issues in a timely manner and managing request workflows and metrics. Coordinate and work with vendors to identify and resolve escalated issues. Provide technical mentoring and training for junior IT Operations team members. Communication Providing status reports and metrics to include available capacity, project pipeline, and technical challenges to management to support business operations tactically and strategically. Ability to communicate in a positive and effective manner with management, end users, coworkers, and vendors. Change Control Management Ensuring proper change control and notification procedures are followed to protect the stability and persistence of the production environment. Project Coordination Drive planning, coordination, testing, implementation, and support of assigned projects relating to upgrades, repairs, and enhancements of the IT environment, including vendor coordination, telecommunications, network and storage infrastructure, endpoint and server, enterprise applications, etc. Communicate and develop consensus with customers on projects, challenges, proposed solutions, and system changes. Qualifications: A minimum of 10 years’ technical support experience in a small-to-medium sized company full-time experience supporting the following enterprise systems: M365, network, server, storage, IT security and telephony. A minimum of 5 years’ experience managing enterprise infrastructure projects. Four-year college diploma or university degree in computer science or equivalent experience. Proven experience with systems planning, security principles, and general system management best practices. Excellent communication and customer service skills.

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