Front Desk Agent
3 days ago
Front Office Agent The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Pay Rate: $16.35 per hour. In addition to travel discounts at all our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage as well as dental, vision & supplemental benefits to full-time associates. Retirement 401k program is open to both full-time & part-time staff who qualify. Taking applications ongoing for this position. Responsibilities Answer inquiries from guests regarding restaurants, transportation, entertainment, etc. Follow all cash handling and credit policies. Be aware of all rates, packages and special promotions as listed in the Red Book. Be familiar with all in-house groups. Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Be familiar with hospitality terminology. Have knowledge of emergency procedures and assist as needed. Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. Be able to complete a bucket check, room rate verification report, and housekeeping report. Balance and prepare individual paperwork for closing of shift according to hotel standards. Maintain and market promotions and guest programs. Maintain a clean work area. Assist guests with safe deposit boxes. Qualifications College course work in related field helpful. Experience in a hotel or a related field preferred. High School diploma or equivalent required. Computer experience required. Customer Services experience preferred. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management.
-
Front Desk Agent
3 weeks ago
Colorado Springs, United States Colorado Staffing Full timeFront Desk AgentJoin our dynamic hospitality team as a Front Desk Agent, where you will be the welcoming face and first point of contact for our guests. This energetic role offers an exciting opportunity to deliver exceptional guest experiences by providing friendly, efficient, and professional service. As a Front Desk Agent, you will manage guest check-ins...
-
Front Desk Agent
1 week ago
Colorado Springs, Colorado, United States Holiday Inn Express and Suites Manitou Springs Full timeJob SummaryWe are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle multiple tasks...
-
Front Desk Agent
4 weeks ago
Steamboat Springs, United States Marriott Vacations Worldwide Full timeFront Desk AgentAre you looking for a place where meaningful moments are made together? At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Front Desk Agent at MVW, you will assist in providing our Owners/guests with experiences and events to...
-
Front Desk Agent
3 weeks ago
Hot Springs, United States Virginia Staffing Full timeFront Desk AgentLocation The Omni Homestead Resort & Spa Our employees are what make The Omni Homestead Resort & Spa what it is. Since 1766, they've helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences,...
-
Front Desk Agent
1 week ago
Steamboat Springs, United States Crestline Hotels and Resorts Full time*The Residence Inn at Steamboat Springs is looking for a Full-Time Front Desk Agent* Pay Starting At: $19.00/hourOverview:The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and...
-
Front Desk Agent
1 week ago
Steamboat Springs, United States Residence Inn Steamboat Springs Full time*The Residence Inn at Steamboat Springs is looking for a Full-Time Front Desk Agent* Pay Starting At: $19.00/hourOverview:The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and...
-
FRONT DESK AGENT
2 days ago
Hot Springs, United States Crestline Hotels & Resorts Full timeFront Desk Clerk At The Waters Hot Springs, Tapestry Collection By HiltonThe Waters Hot Springs, Tapestry Collection by Hilton hotel seeks an energetic and outgoing person to join our guest team as a Front Desk Clerk.Benefits Available for Full-Time:Health & Wellness Plans401K MatchingGenerous Personal Leave PlanTravel DiscountsOverview:The Front Desk Agent...
-
Front Desk Agent
1 week ago
Shingle Springs, California, United States Quality Inn & Suites Full timeWe are seeking a Front Desk Agent to become a part of our team You will accommodate patrons, as well as identify areas of improvement to increase efficiency. .Responsibilities:Register and assign rooms to guestsConfirm phone and online reservationsRespond to guest needs, requests, and complaintsCollect payment from guestsKeep records of occupied rooms and...
-
Front Desk Agent
2 weeks ago
Steamboat Springs, CO, United States Residence Inn Steamboat Springs Full time*The Residence Inn at Steamboat Springs is looking for a Full-Time Front Desk Agent*Pay Starting At: $19.00/hourOverview: The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and...
-
Front Desk Agent
5 days ago
Steamboat Springs, CO, United States Residence Inn Steamboat Springs Full time*The Residence Inn at Steamboat Springs is looking for a Full-Time Front Desk Agent*Pay Starting At: $19.00/hourOverview: The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and...
