Front Desk Agent

3 days ago

Colorado Springs, Colorado, United States Holiday Inn Express and Suites Manitou Springs Full time

Job Summary

We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle multiple tasks efficiently in a fast-paced environment.

Duties

  • Greet guests upon arrival and provide a warm welcome to ensure a positive first impression.
  • Manage check-in and check-out processes efficiently while maintaining accurate guest records.
  • Handle reservations, cancellations, and modifications with attention to detail.
  • Respond promptly to guest inquiries and requests, providing information about hotel services, local attractions, and amenities.
  • Maintain effective communication with housekeeping and maintenance teams to ensure guest satisfaction.
  • Conduct night audits as required, ensuring all financial transactions are accurately recorded.
  • Utilize multi-line phone systems to manage incoming calls with professionalism and courtesy.
  • Assist in resolving guest complaints or issues promptly and effectively, enhancing overall guest relations.
  • Uphold the highest standards of hospitality management by maintaining cleanliness and organization at the front desk area.
  • Any and all other duties assigned by management.

Requirements

  • Strong customer service skills with a focus on guest satisfaction.
  • Bilingual or multilingual abilities are highly desirable for effective communication with diverse guests.
  • Familiarity with front desk operations is a plus.
  • Excellent phone etiquette and proficiency in handling multi-line phone systems.
  • Ability to work flexible hours, including nights, weekends, and holidays as needed.
  • Strong organizational skills with the ability to multitask in a busy environment while maintaining attention to detail.
  • Standing for long periods of time

Job Types: Full-time, Part-time

Pay: $ $16.00 per hour

Benefits:

  • Health insurance

Work Location: In person

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