Customer Service Representative I
4 days ago
As our Customer Service Representative I, you will be responsible for assisting customers over the phone, through email and chat with efficiency and professionalism, ensuring outstanding service and satisfaction, helping to Make Life More Fun every day Wages start at $14.75 for this regular position with full and part-time schedules available.
On-site training in Omaha, NE is required for three weeks, Monday through Friday from 10:30 am to 7:00 pm. Employees residing in Nebraska who successfully complete their training period and meet department metrics may have the opportunity to work remotely.
Detailed DescriptionPrincipal Duties and Responsibilities
Essential Functions Handle Customer Inquiries and Orders: Process customer inquiries and orders through chat, email, telephone, mail, and fax in a professional manner, adhering to current procedures. This includes managing catalog requests, offering specials, setup of returns, addressing issues with orders, credits, refunds, promotions, invoices, and new accounts. Offer specials, including but not limited to, YMAL items and end of call ADI discounts as displayed by the computer system. Provide Technical and Shopping Assistance: Navigate websites for all Business Units to assist customers with shopping and technical support, and resolve issues related to merchandise certificates, expired prices, return mailing labels, and miscellaneous billing. Investigate customer inquiries or order issues and complete related documentation. Conduct Special Projects and Surveys: Work on special projects such as outbound customer surveys and calls, and issue Good Will, Merchandise, and Gift Certificates/Gift Cards as needed. Ensure Confidentiality and High-Level Service: Deliver personalized customer service, maintain confidentiality of customer information, and meet departmental production standards. Respond effectively to fluctuating volumes of emails, chats, and calls. Maintain Attendance and Collaboration: Maintain regular, predictable attendance, abide by all policies and procedures of Oriental Trading Company, and participate in face-to-face meetings on short or little advance notice. In-person collaboration with colleagues and contractors as needed. Marginal Functions- Assist in the training of new Call Center employees on the computer system and procedures of Call Center operations as requested by a Supervisor
- Perform other related duties and projects as assigned
Knowledge, Skills, and Abilities
- Sound knowledge of telephone etiquette
- Proficiency in using computers and familiarity with chat and messaging platforms
- Requires good reading, listening, and interpersonal communications skills
- Ability to multitask effectively and handle multiple chat conversations simultaneously
- Must be able to read and navigate through numerous computer windows in an efficient manner while speaking with customers
- Maintains professional and friendly tone when communicating with customers
- Excellent written communication skills with a strong aptitude of grammar and spelling
- High School Diploma or equivalent preferred
Experience
- Previous customer service experience preferred
Join us at Oriental Trading, a Berkshire Hathaway Company, where fun means business
Oriental Trading Company (www.orientaltrading.com),is the nation's largest direct retailer of value-priced party supplies, arts and crafts, toys and novelties, and a leading provider of teaching supplies and affordable home decor and giftware. Founded in 1932 by a Japanese American, the Oriental Trading history of fun spans the better part of the last century. Today, Oriental Trading offers more than 60,000 products to individuals, teachers, schools, churches, businesses andnonprofits. With a corporate vision to "Make Life More Fun," Oriental Trading (a Berkshire Hathaway company) spreads joy and smiles to millions each year through a robust family of brands; Oriental Trading, Fun Express, MindWare, SmileMakers, Morris Costumes and halloweenexpress.com.
EOE
-
Client Service Representative I
4 days ago
Omaha, Nebraska, United States Canon Solutions America, Inc. Full timeAbout the RoleWe are seeking a highly motivated and detail-oriented Client Service Representative I to join our team at Canon Solutions America, Inc. As a Client Service Representative I, you will be responsible for providing exceptional customer service and ensuring the prompt delivery of various on-site work assignments.Your ImpactAs a Client Service...
-
Customer Service Representative
3 months ago
Omaha, United States EcoShield Pest Solutions Full timeOverview: The Shield Co. Management / EcoShield Pest Solutions is one of the fastest growing pest control companies in the country! Simply stated, we provide comprehensive solutions for pest-free living, but our purpose is to spread happiness. We accomplish that by delivering above and beyond experiences, not only to our customers but also to our employees,...
-
Client Service Representative I
5 days ago
Omaha, Nebraska, United States Canon Solutions America, Inc. Full timeAbout the RoleWe are seeking a highly organized and detail-oriented individual to join our team as a Client Service Representative I. In this role, you will be responsible for providing exceptional customer service and ensuring the prompt delivery of various on-site work assignments.Your ImpactAs a Client Service Representative I, you will be responsible...
-
Customer Service Representative I
4 weeks ago
Omaha, United States Radio Engineering Industries Full timeDescription Radio Engineering Industries, Inc. (REI) is a family-owned industry leader in designing, engineering, and manufacturing transportation electronics for more than 200 vehicle manufacturers. We provide our customers with integrated, customized solutions that include innovative software and hardware products. At REI, we value health and financial...
-
Insurance Customer Service Representative
2 months ago
Omaha, United States Chuck Melnik Full timeJob DescriptionJob DescriptionWe are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible to provide exceptional customer service to our current clients and new prospects when they call in for assistance.Insurance industry or agency experience and knowledge is required but would be a greater benefit...
-
Customer Service Representative
4 weeks ago
Omaha, United States Arch Capital Group Ltd. Full timeProvides first level support and directory assistance to Arch external and internal customers. Probes to uncover customers' real needs, and manages the customer experience from intake to resolution. As identified by the Customer Solution Center proce Customer Service Representative, Customer Service, Customer Experience, Representative, Retail, Insurance
-
Customer Service Representative
4 weeks ago
Omaha, United States Motion LLC Full timeSUMMARY: Under limited supervision, the Senior Customer Service Representative responds to customer inquiries and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships...
-
Customer Service Representative>
2 months ago
Omaha, United States Southern Glazer's Wine & Spirits Full timeSouthern Glazer's Wine & Spirits - JobID: 28282 [Customer Service Representative] As a Customer Service Representative at Southern Glazer's Wine & Spirits, you'll: Provide information to customers in response to inquiries about products and services; Answer inquiries regarding customers' accounts; Handle returned mail; Research shortage and miss-shipped...
-
Customer Service Representative
4 weeks ago
Omaha, United States Genuine Parts Company Full timeSummary Under limited supervision, the Senior Customer Service Representative responds to customer inquiries and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with...
-
Pharmacy Customer Service Representative I
1 month ago
Omaha, United States OneWorld Community Health Centers Inc Full timeJob DescriptionJob DescriptionBe Inspired By the Work You DoIf you want to change the world, one patient at a time, we’d love you to consider joining our team.OneWorld Community Health Centers is a growing Omaha-based organization that employs over 500 people while still retaining a true family feel. Out of 1,400+ Community Health Centers nationwide,...
-
Pharmacy Customer Service Representative I
3 weeks ago
Omaha, United States OneWorld Community Health Centers Inc Full timeJob DescriptionJob DescriptionBe Inspired By the Work You DoIf you want to change the world, one patient at a time, we’d love you to consider joining our team.OneWorld Community Health Centers is a growing Omaha-based organization that employs over 500 people while still retaining a true family feel. Out of 1,400+ Community Health Centers nationwide,...
-
Customer Service Representative
1 week ago
Omaha, United States The Reserves Network Inc Full timeJob DescriptionJob DescriptionYour New Organization: Looking to build your career in an exciting industry and a growing world class organization? They are the largest pest control company in the world, and they are looking to add a customer service representative to their team. They pride themselves on being a trusted partner to many of the world's...
-
Customer Service Representative
4 weeks ago
Omaha, United States Thomas Creek Woodworks, LLC Full timeThomas Creek Woodworks, a leading manufacturer of custom wood products, is seeking a friendly and motivated Customer Service Representative to join our team. At Thomas Creek Woodworks, we take great pride in providing exceptional customer service and delivering high-quality wood products to our customers. As a Customer Service Representative, you will be...
-
Customer Service Representative
4 weeks ago
Omaha, United States Thomas Creek Woodworks Full timeThomas Creek Woodworks, a leading manufacturer of custom wood products, is seeking a friendly and motivated Customer Service Representative to join our team. At Thomas Creek Woodworks, we take great pride in providing exceptional customer service and delivering high-quality wood products to our customers. As a Customer Service Representative, you will be...
-
Customer Service Representative
1 week ago
Omaha, United States Kelly Full timeJob Posting: Logistic Customer Service Representative Please note: We are only considering applicants with active customer service or scheduling experience. Schedule and Pay: - Schedule: Monday - Friday, 7:30 am - 4 pm (with some flexibility on hours). - Pay Rate: $24.25 per hour. Location: Omaha, NE, United States Job Duration: - 5-month...
-
Customer Service Representative
4 weeks ago
Omaha, United States Western Flyer Xpress Full timeWFX is seeking a Customer Service Representative to join our team! Big Picture: The Customer Service Representative’s role is to provide Western Flyer Express customers with a Best in Class Customer Service experience by meeting and exceeding customer expectations relative to Service and Communication. Essential Duties and Responsibilities: Responsible...
-
Customer Service Representative
3 months ago
Omaha, United States EMS Inc. Full timeJob DescriptionJob DescriptionCustomer Service Representative At EMS, we “Contact Center” differently. We support our customers and clients every step of the way and provide an excellent customer service experience. The Position: We are looking for Customer Service agents to join a fast-paced and energetic customer service team. Must be able to answer...
-
Customer Service Representative
4 weeks ago
Omaha, United States Children's Hospital & Medical Center Full timeBorsheims is looking for a full-time Customer Service Representative in the Omaha area. At Borsheims, our purpose is to provide our Signature Service to every customer, and you will play a vital role in helping us do that. We are looking for someone who will deliver Borsheims’ Signature Service to our customers in-store and over the phone by assisting...
-
Customer Service Representative
3 weeks ago
Omaha, United States Signature Aviation Full timeSignatures Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serve Customer Service, Customer Service Representative, Representative, CSR, Retail, Airline
-
Customer Service Representative
4 weeks ago
Omaha, United States Milan Laser Hair Removal Full timeCustomer Service Representative - $17.00/hr Position Summary: Milan Laser is looking for a dynamic sales-oriented professional with call center experience to join our Client Services team. Our Customer Service Representatives work in a fast-paced environment handling a high volume of incoming calls, emails and chat requests from both existing and prospective...
