Customer Service Representative I

3 months ago

Omaha, United States Radio Engineering Industries Full time
Description

Radio Engineering Industries, Inc. (REI) is a family-owned industry leader in designing, engineering, and manufacturing transportation electronics for more than 200 vehicle manufacturers. We provide our customers with integrated, customized solutions that include innovative software and hardware products. At REI, we value health and financial well-being along with nice-to-have extras to support a better work/life balance while being part of a growing, innovative, and stable organization. Additionally, at REI, we pride ourselves in having a comfortable and casual setting so our employees can successfully engage with our customers (internally and externally).

Position Summary

We are seeking a highly organized and detail orientated Customer Service Representative to join our team. The ideal candidate will deliver superb service and solutions to our customers by quickly and efficiently resolving issues while ensuring a positive experience. This position is a unique and well-rounded role as it is not your typical call center position. This individual will not only work within the customer service department but will also assist within our shipping operations as well as other areas of the business as needed.

  • Respond promptly to customer inquiries via phone and email.
  • Identify and evaluate customer's needs, creating cases, issuing return authorizations, and routing customers to appropriate departments as needed.
  • Provide ongoing follow-up to customers to ensure issues are resolved.
  • Organize and prioritize workload to meet department and customer demands promptly, accurately, and efficiently.
  • Obtain payments and record sales orders for non-warranty repairs.
  • Communicate with customers and internal departments regarding product returns, shipping replacement or repaired product, and repairs.
  • Accepts returned products needing repair while exchanging and shipping updated products to customer.
  • Maintaining documentation by updating customer records which include account/contact information, warranty, and asset records.
  • Light warehouse duties including labeling, packaging, and maintaining the parts inventory system.
  • Helps maintain the department's knowledge base.
  • Other duties as necessary.
Knowledge & Skills
  • Strong verbal and written communication skills.
  • A positive attitude and a genuine desire to help others.
  • Strong analytical and problem-solving skills.
  • Works independently and in a collaborative team environment.
  • Ability to multi-task in a fast-paced environment.
  • Attention to detail and accuracy.
Qualifications
  • High school diploma or GED required.
  • 2 years of experience in a Customer Service role or similar role.
  • 2 years of experience using customer service software and Microsoft Office Suite.
  • Ability to think critically and resolve issues effectively and efficiently.
  • Inventory experience, highly preferred.

  • Pharmacy Customer Service Representative I

    1 week ago

    Omaha, Nebraska, United States OneWorld Community Health Centers Inc Full time

    Job Title: Pharmacy Customer Service Representative IJob Summary:We are seeking a reliable and customer service-focused individual to join our team as a Pharmacy Customer Service Representative I. In this role, you will be responsible for receiving, refilling, and mailing prescriptions as requested by patients. You will also process sales and operate the...

  • Customer Service Representative I

    3 weeks ago

    Omaha, United States Oriental Trading Company Full time

    Customer Service Representative I Location US-NE-Omaha ID 2024-2488 Job Family Call Center Worksite Onsite Posting Company Oriental Trading Company Overview As our Customer Service Representative I, you will be responsible for assisting customers over the phone, through email and chat with...

  • Customer Service Representative

    4 weeks ago

    Omaha, United States Technipower Full time

    Job Description I have a client located in Ralston, NE area that has an opportunity for a Customer Service Representative. If you or any of your colleagues are interested in discussing this role please click Apply Now. In this role you will be working as a Customer Service Representative for a client that works in the mobile electrification industry, they...

  • Customer Service Representative

    1 week ago

    Omaha, Nebraska, United States Agiliti Health, Inc. Full time

    Job Summary:Agiliti Health, Inc. is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering and managing medical equipment to customers across the country. This is a unique opportunity to work with a leading healthcare company and make a real impact on patient...

  • Financial Services Representative I

    2 weeks ago

    Omaha, Nebraska, United States First Interstate BancSystem Full time

    Job SummaryAs a Financial Services Representative I at First Interstate BancSystem, you will be responsible for delivering exceptional customer service and providing personalized financial solutions to clients. This role requires strong communication and interpersonal skills, as well as the ability to build and maintain relationships with clients. If you are...

  • Customer Service Representative

    2 weeks ago

    Omaha, Nebraska, United States Domino's Full time

    Customer Service RepresentativeAt Domino's, we're looking for a Customer Service Representative to join our team. As a Customer Service Representative, you'll be responsible for:Greeting customers and providing them with a positive experienceTaking customer orders and working with our technology and Point of Sales SystemCleaning, preparing, and maintaining...

  • Customer Service Representative

    1 month ago

    Omaha, United States Kelly Services, Inc. Full time

    Kelly Services, Inc. - JobID: 35EE4972EF9E4E109F78EDE2AE301F1E [Customer Service Representative] As a Customer Service Representative at Kelly Services, Inc., you'll: Handle customer inbound/outbound calls; Provide appropriate solutions and alternatives within the time limits; Keep records of customer interactions, process customer accounts and file...

  • Customer Service Representative>

    4 months ago

    Omaha, United States Southern Glazer's Wine & Spirits Full time

    Southern Glazer's Wine & Spirits - JobID: 28282 [Customer Service Representative] As a Customer Service Representative at Southern Glazer's Wine & Spirits, you'll: Provide information to customers in response to inquiries about products and services; Answer inquiries regarding customers' accounts; Handle returned mail; Research shortage and miss-shipped...

  • Customer Service Representative

    1 month ago

    Omaha, United States Pentagon Federal Credit Union Full time

    Answer persistent inbound member calls and accurately complete requested transactions regarding PenFed deposit, credit cards, and loan products. Provide a Best-in-Class member experience in all member interactions. Answer member inquiries via chat fu Customer Service Representative, Customer Service, Member Service, Representative, Training, Retail, Banking

  • Customer Service Representative

    2 weeks ago

    Omaha, Nebraska, United States Quipt Home Medical Full time

    Job SummaryQuipt Home Medical is a leading provider of clinical respiratory equipment and services. We are seeking a highly motivated Customer Service Representative to join our team.The ideal candidate will have excellent communication skills, a strong work ethic, and the ability to work in a fast-paced environment. As a Customer Service Representative, you...

  • Pharmacy Customer Service Representative I

    2 weeks ago

    Omaha, United States OneWorld Community Health Centers Full time

    Be Inspired By the Work You Do If you want to change the world, one patient at a time, we'd love you to consider joining our team. OneWorld Community Health Centers is a growing Omaha-based organization that employs over 500 people while still retaining a true family feel. Out of 1,400+ Community Health Centers nationwide, OneWorld ranks within the top 2% in...

  • Customer Service Representative

    1 week ago

    Omaha, Nebraska, United States EMS Inc Full time

    Customer Service Representative Job DescriptionWe are seeking a skilled Customer Service Representative to join our team at EMS Inc. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Answer inbound customer calls, emails, and chat inquiries in a...

  • Customer Service Representative

    2 weeks ago

    Omaha, Nebraska, United States Henrie Agency Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met, and building strong relationships with...

  • Customer Service Representative

    3 months ago

    Omaha, United States Thomas Creek Woodworks Full time

    Thomas Creek Woodworks, a leading manufacturer of custom wood products, is seeking a friendly and motivated Customer Service Representative to join our team. At Thomas Creek Woodworks, we take great pride in providing exceptional customer service and delivering high-quality wood products to our customers. As a Customer Service Representative, you will be...

  • Customer Service Representative

    2 weeks ago

    Omaha, Nebraska, United States Circle K Full time

    Customer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...

  • Customer Service Representative

    2 weeks ago

    Omaha, Nebraska, United States Rudy Partida - State Farm Agent Full time

    Job OverviewAre you a customer-focused individual with excellent communication skills? Do you enjoy working in a team environment and providing prompt, accurate, and friendly service to customers? If so, we may have the perfect opportunity for you as a Customer Service Representative with Rudy Partida - State Farm Agent.As a Customer Service Representative,...

  • Customer Service Representative

    2 months ago

    Omaha, United States Signature Aviation Full time

    Signatures Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serve Customer Service, Customer Service Representative, Representative, CSR, Retail, Airline

  • Customer Service Representative

    5 months ago

    Omaha, United States U-Haul Full time

    Location: 5808 S 144th St, Omaha, Nebraska 68137 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Service Representative

    2 weeks ago

    Omaha, Nebraska, United States Kryger Glass Full time

    Job OverviewKryger Glass is seeking a Customer Service Representative to join our team in Omaha. As a key member of our service center, you will be responsible for providing exceptional customer service and support to our clients.This is a full-time hourly position with benefits and vacation time. You will work in a fast-paced environment, handling customer...

  • Customer Service Representative

    4 days ago

    Omaha, United States Caliber Collision Centers Full time

    Service Center Omaha - G St JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level...