Reservationist

1 month ago

Miami, United States Casa Madera Full time

Where The Sand Meets The Sea...When you first step into Casa Madera, you immediately recognize something inherently inviting. Time slows as you dip into a warm, immersive experience that revolves around the ubiquitous tradition of celebrating each meal. You'll gather around tables that are home to chef-driven selections that draw from the rich culinary traditions of Mexican coastal cuisine refined by French technique and Japanese precision.
Casa Madera is a high-energy, fine-dining concept from hospitality group Noble 33, located in both West Hollywood and Toronto.

Reports To: GM

Requirements: Must be able work nights, weekends, and some holidays

Position Overview

As a Reservationist at Noble 33, you will serve as the first point of contact for guests, setting the tone for their experience. This role requires exceptional communication skills, a warm demeanor, and an unwavering commitment to hospitality. You will manage reservations efficiently while embodying our core values of empathy, humility, and professionalism.

Key Responsibilities

Guest Interaction:

  • Act as a welcoming ambassador for Noble 33, ensuring every interaction reflects respect and kindness.
  • Handle reservation inquiries with attentiveness and enthusiasm via phone, email, and online booking platforms.
  • Provide personalized recommendations based on guests' preferences, offering insight into the restaurant's menu, ambiance, and special events.
  • Manage guest expectations with tact and discretion, including accommodating special requests and dietary needs.


Reservation Management:
  • Utilize reservation platforms (e.g., OpenTable, SevenRooms) to manage bookings, cancellations, and waitlists efficiently.
  • Monitor and optimize table assignments to maximize guest satisfaction and operational flow.
  • Confirm reservations in a timely manner and communicate policies such as cancellation or late-arrival procedures.
Communication and Collaboration:
  • Liaise with front-of-house and management teams to ensure a seamless guest experience.
  • Communicate guest feedback, special requirements, or noteworthy details to relevant team members.
  • Maintain an open, solution-oriented mindset when addressing challenges or conflicts.
Professional Etiquette:
  • Exhibit humility and grace under pressure, maintaining poise during peak hours or high-stress situations.
  • Uphold proper phone, email, and in-person etiquette, ensuring all communication aligns with Noble 33's standards.
  • Adhere to privacy standards, safeguarding sensitive guest information.
Administrative Duties:
  • Maintain accurate records of reservations and guest profiles.
  • Assist with reporting or analysis as requested by management.
  • Participate in training programs to enhance knowledge of Noble 33's venues, policies, and service standards.
Qualifications
  • Prior experience in a reservations, concierge, or hospitality role preferred.
  • Strong interpersonal and communication skills, with fluency in English (additional languages are a plus).
  • Proficiency in reservation software (e.g., OpenTable, SevenRooms) and basic office applications.
  • A genuine passion for hospitality and a commitment to providing exceptional guest experiences.
  • Exceptional organizational skills and attention to detail.
  • A collaborative spirit and ability to work effectively within a team-oriented environment.


Core Values

At Noble 33, we prioritize empathy, respect, humility, and kindness in every aspect of our work. As a Reservationist, you will play a vital role in upholding these principles, fostering an environment of mutual care and exceptional service.

Benefits
  • Competitive compensation and opportunities for growth within the Noble 33 family.
  • Employee discounts at Noble 33 venues.
  • Access to training and professional development programs.
  • A supportive, inclusive workplace culture that values your well-being.

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