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Retail Sales Representative
4 months ago
**Description**
**Job Summary:**
The Retail Sales Representative works with homebuyers on the purchase of a modular home. We market high quality, factory- built modular homes that are sold as delivered, and complete projects. This position will work with home buyers from the initial step of walking through finished models at the home center all the way to the final walk through of a customers finished home.
**Education:**
* High School Diploma
**Experience/Requirements**
* Previous sales, retail, or customer service experience preferably in-home construction, home remodel, or construction material sales.
* At least 6 months of relationship driven business to consumer sales preferred.
* Strong verbal and written communication skills.
* Good computer skills including general office programs such as Excel, Word, and Outlook.
* Ability to excel and contribute to a team environment.
* Possess outstanding phone skills.
* Must be reliable and dependable.
* Strong organizational and time management skills.
* Professional demeanor and appearance.
* General understanding of the retail environment.
* Ability to move and lift furniture, promotional items, etc. (up to 75 lbs).
* Ability to work nights and weekends.
* Must have a clean drivers license and ability to travel across the state of Nebraska.
**Essential Duties and Responsibilities:**
* Proactive Customer Service from Start to Finish, and Beyond
* Assisting Customers in the initial home selection and qualification stage
* Assisting Customers in the cost estimation and home quotation state.
* Develop relationships and guide new homeowners through the home purchase/finance process.
* Ensure that all transactions have the necessary paperwork, signatures, dates and all stipulations are met per the contract.
* Ensure sales goals are met and margins are maintained.
* Enter new and existing leads into our current customer management system.
* Contribute to a team effort.
* Stay current on product knowledge and market environment
* Maintain a clean office space, shop, homes, and sales lot.
**General Duties and Responsibilities:**
* Accountability/Integrity - Accept responsibility and ownership for all job tasks that results in anticipation/prevention of problem areas. Follow all safety and loss control processes. Consistency in being on the job working on task. Arrive to work and scheduled meetings on time. Utilize earned vacation time.
* Customer Focus - Provide unparalleled personal attention to meeting the needs of our customers. Listen to customers (internal and external) and address needs and concerns. Keep customers informed by providing status and progress updates. Deliver on service commitments. Use initiative to improve outcomes, processes, or measurements.
* Flexibility/Managing Change - Ability to demonstrate support for innovation and organizational changes, open to different and news ways of doing things, willing to modify or adjust approach to achieve results. Respond to regular duties and to unexpected circumstances.
* Performance/Quality Results - Use computers effectively and efficiently in the working environment. Strive to consistently achieve excellence in all tasks and goals. Maintain focus and persevere in the face of obstacles. Actively seek ways to improve quality. When needed evaluate team members and determine actions necessary to build and/or improve skills.
* Teamwork/Collaboration - Treat all Stakeholders with dignity and respect, show interest in other people's feelings and attitudes. Resolve interpersonal conflicts constructively. Express ideas and opinions in a clear and concise manner. Use appropriate grammar, pronunciation and tone to enhance understanding. Demonstrate professionalism through body language and eye contact. Receptive to feedback.
**Other Duties:**
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.