Customer Support Photo

4 weeks ago

Fargo, United States Customer Engineering Services Full time

*Join Our Team Today*
* All new hires to CES are eligible for a $1000 sign-on bonus*

* *Looking to kick-start a career in technical services?*
* *Do you value independence in planning out your workday?*
* *Hoping to find a company that values maintaining a work/life balance?*
* *Like the idea of a Monday-Friday daytime job.*

*This position is an entry-level, field service position that is critical to our business. You will provide support on multiple projects with a focus on merchandising, marketing promotions, equipment exchange, customer training, product and site aesthetics, and project-related services.*
*Benefits and Perks:*

* *Company-paid vehicle provided*
* *Comprehensive insurance offerings including Health, Dental, and Vision; Employee Assistance Program; 401(k) matching program*
* *Company Provided Cell Phone*
* *Company Credit Card*
* *Paid ST/LT disability*
* *Paid Life Insurance Policy*
* *Paid Time Off*

*You will join a team of service representatives who provide best-in-class levels of customer service. As a CES Elite Representative, youll be an important part of what works which includes:*

* *Traveling to multiple customer locations on a daily basis*
* *Interacting with customers employees, their management personnel, and their customers daily*
* *Scheduling customer visits ensuring that projects and visit goals are completed timely*
* *Assisting customers with product promotion and support*
* *Providing customer training as required*
* *Performing basic equipment troubleshooting and software installation, removal, product and site aesthetics/cleaning, and project-related activities*
* *Evaluating equipment condition*
* *Utilizing a phone application ticketing system to record daily activities*
* *Meeting established deadlines and reporting requirements associated with time reporting, expense reporting, credit card payments, and other areas as required*
* *Maintain professional appearance based on Company policy*

*Requirements*
*The successful candidate will have the following qualifications:*

* *GED or high school diploma*
* *Experience with daily travel that includes long distances*
* *Have a valid drivers license and proper documentation to travel when applicable*
* *A motor vehicle record in good standing*
* *Customer service-oriented*
* *Effective communication/Interpersonal skills*
* *Team player*
* *Self-motivated and able to work independently*
* *Computer skills and comfortable using mobile devices and web-based applications*
* *Technical aptitude*
* *Prior experience in retail, merchandising, field service, or customer service strongly preferred*

*Travel*
*Candidate must be willing to travel throughout a large geographical territory to conduct Quality Service visits in their assigned stores, sometimes including overnight stays in hotels.*
*Customer Engineering Services is an Equal Opportunity Employer. CES does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.*

by Jobble

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