Support Specialist II

7 days ago

Fargo, United States Netcenter Full time

**Support Specialist II**

Service Fargo, North Dakota Minimum Experience **Mid-level** Compensation **Hourly**

ESSENTIAL DUTIES

The primary responsibility of the Support Specialist II position is to maintain availability in a fast-paced call queue and utilize technical programs and tools as needed to provide customers with advanced assistance and solutions for technical issues related to Hardware, Software, and Networking. The Support Specialist II is a client-facing role that requires effective and timely communication with customers on new and existing tickets. Individuals in this role will be expected to identify and escalate issues that require complex troubleshooting and extended time, collaborate with senior resources on mentoring opportunities, and provide technical mentoring to Support Specialist I team members.

All professional service positions are expected to drive revenue and customer satisfaction through up to date communication, accurate time keeping, thorough documentation and overall issue resolution.

Dedication to Customer Success

* Business specific knowledge of the customers technical environment and operations

* Collaborate with the team members to ensure steps taken support the customers needs

* Ensure risks are identified, communicated, and mitigated throughout troubleshooting process

* Perform follow-up to verify final resolution and determine customers satisfaction level

Commitment to Employees

* Effective and timely communication with team members regarding task progression and status

* Detailed logging of troubleshooting steps and time tracking

* Work with Services Coordinator to ensure collaboration between teams

* Update and maintain network documentation and processes for recurring procedures

* Strive for billable efficiency to ensure individual and team goals are met

Responsible Innovation

* Anticipate and help prepare for major technology changes to ensure a competitive advantage

* Identify inefficiencies and offer suggestions for improvement when applicable

* Recognize opportunities to offer new technical solutions that fit the customers business needs

QUALIFICATIONS

* Associates degree and/or 3-5 Years relevant work experience

* 2 certifications | A+, Network +, Server +, MCSA, VTSP or other industry certifications

* Contribute to the continuity of computer services by providing technical leadership

* Strong ability to work under pressure and multitask to meet customer satisfaction

MEASUREMENT OF SUCCESS

* Customer CSAT Score above 92%

* Meet or exceed 100% of projected billable hour

* Average time to resolution per ticket

* Quantity of tickets and calls handled, resolved, and escalated

* Average time entry delay

* Dependability for task completion

* Quality of ticket notes

+ Timely (within a reasonable amount of time after work completed)

+ Complete (explains problem and resolution)

+ Demeanor (talking with the customer not at the customer)

Location Fargo, North Dakota Minimum Experience Mid-level Compensation Hourly

  • Support Analyst II

    1 month ago

    Fargo, United States Network Coverage Full time

    Job description Who we are: Network Coverage is a best-in-class technology solutions provider specializing in IT managed services, cybersecurity, compliance, cloud enablement, digital transformation and software development for mid-market and enterprise organizations. Our comprehensive technology solutions and operational excellence allow clients to focus on...

  • Support Analyst II

    4 weeks ago

    Fargo, United States Network Coverage Full time

    Job description Who we are: Network Coverage is a best-in-class technology solutions provider specializing in IT managed services, cybersecurity, compliance, cloud enablement, digital transformation and software development for mid-market and enterprise organizations. Our comprehensive technology solutions and operational excellence allow clients to focus on...

  • Office Support Specialist

    6 days ago

    Fargo, North Dakota, United States Express Employment Professionals-Fargo Full time

    Salary: $50k - $60kA local real estate company is seeking an office support specialist to join their team.In this role, this person will be a jack of all trades and will be involved in: reception, general office coordination activities, supporting various internal teams, maintaining lobby and common spaces, and more. This person will be the ''glue'' that...

  • Payment Support Specialist

    3 weeks ago

    Fargo, United States BNG Team Full time

    **Payment Support Specialist** at BNG Team Fargo, ND BNG Team (in a nutshell) is a technology solutions company. We exist to help small to medium-sized businesses achieve growth with payment processing solutions, point-of-sale systems, and automated billing software. Were passionate about hiring and developing hard-working people who align with our core...

  • Epic Clinical Support Specialist- REMOTE

    2 weeks ago

    Fargo, North Dakota, United States NTT DATA Full time

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Epic Clinical Support SpecialistREMOTE to join our team in Fargo, North Dakota (US-ND), United States (US).NTT DATA...

  • Epic Clinical Support Specialist- REMOTE

    4 weeks ago

    Fargo, United States NTT DATA Services Full time

    Req ID: 281935  NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Epic Clinical Support Specialist- REMOTE to join our team in Fargo, North Dakota (US-ND), United...

  • Epic Clinical Support Specialist- REMOTE

    4 weeks ago

    Fargo, United States NTT DATA Services Full time

    Req ID: 281935  NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Epic Clinical Support Specialist- REMOTE to join our team in Fargo, North Dakota (US-ND), United...

  • Epic Clinical Support Specialist- REMOTE

    4 weeks ago

    Fargo, North Dakota, United States NTT DATA Services Full time

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Epic Clinical Support Specialist- REMOTE to join our team in Fargo, North Dakota (US-ND), United States (US).NTT DATA...

  • Epic Clinical Support Specialist- REMOTE

    1 week ago

    Fargo, United States NTT DATA Full time

    Req ID: 281935 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Epic Clinical Support Specialist- REMOTE to join our team in Fargo, North Dakota (US-ND), United States (US)....

  • Epic Clinical Support Specialist- REMOTE

    4 weeks ago

    Fargo, North Dakota, United States NTT DATA Services Full time

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Epic Clinical Support Specialist- REMOTE to join our team in Fargo, North Dakota (US-ND), United States (US).NTT DATA...

  • Application Support Specialist

    4 weeks ago

    Fargo, United States Red River Commodities Full time

    Red River Commodities processes sunflowers and select other specialty crop agricultural products to create food ingredients. We contract directly with local growers to provide the freshest possible grains at the best possible prices and our processing facilities are in the heart of sunflower seed and grain-growing regions. Our team shares core values...

  • Application Support Specialist

    4 weeks ago

    Fargo, United States Red River Commodities Full time

    Red River Commodities processes sunflowers and select other specialty crop agricultural products to create food ingredients. We contract directly with local growers to provide the freshest possible grains at the best possible prices and our processing facilities are in the heart of sunflower seed and grain-growing regions. Our team shares core values...

  • Information Technology Support Specialist

    2 months ago

    Fargo, United States Russell Tobin Full time

    The Information Technology team at Russell Tobin & Associates is supporting a top healthcare organization that has an opening for an IT Support Specialist.Location: Fargo, ND 58103Duration: 3 Months plusPay Range: $18/hr-$24/hr on W2 (DOE) Additional Info: Possibility for travel between client locations. Requirements:Bachelor’s degree required with a...

  • Information Technology Support Specialist

    4 weeks ago

    Fargo, United States Russell Tobin Full time

    The Information Technology team at Russell Tobin & Associates is supporting a top healthcare organization that has an opening for an IT Support Specialist.Location: Fargo, ND 58103Duration: 3 Months plusPay Range: $18/hr-$24/hr on W2 (DOE) Additional Info: Possibility for travel between client locations. Requirements:Bachelor’s degree required with a...

  • Epic Clinical Support Specialist- REMOTE

    2 weeks ago

    Fargo, United States NTT DATA Full time

    Req ID:281935 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Epic Clinical Support Specialist- REMOTE to join our team in Fargo, North Dakota (US-ND), United States (US)....

  • IT Support Specialist

    1 week ago

    Fargo, United States Wanzek Construction Full time

    ** IT Support Specialist - Fargo, ND** **Job Category****:** IT **Requisition Number****:** ITSUP021738 Showing 1 location **Job Details** **Description** **POSITION SUMMARY:** Responsible for assisting with maintaining day-to-day computer operations of Wanzek Construction, in addition to long-term planning and development of computer operations. This...

  • Medical Support Assistant

    2 weeks ago

    Fargo, North Dakota, United States Veterans Health Administration Full time

    Summary This Advanced Medical Support Assistant is located in Surgery ICC.The work impacts the administrative aspect of patient care, including: access, scheduling/coordinating appointments using advanced clinic access principles, collecting, and updating demographic and insurance information, patient processing, and customer service. Qualifications Basic...

  • IT Support Specialist

    2 months ago

    Fargo, United States Culinex Full time

    In this position, you will be responsible for supporting employees in their use of all software, hardware and networks used at the company. Your role will oversee our end user support function, manage the set up and termination of employee accounts and support strategic projects as assigned by our IT Director. This is an office-based position located at our...

  • IT Support Specialist

    4 weeks ago

    Fargo, United States Culinex Full time

    In this position, you will be responsible for supporting employees in their use of all software, hardware and networks used at the company. Your role will oversee our end user support function, manage the set up and termination of employee accounts and support strategic projects as assigned by our IT Director. This is an office-based position located at our...

  • Office Support Specialist | $50k

    5 days ago

    Fargo, United States Express Employment Professionals-Fargo Full time

    Salary: $50k - $60kA local real estate company is seeking an office support specialist to join their team. In this role, this person will be a jack of all trades and will be involved in: reception, general office coordination activities, supporting various internal teams, maintaining lobby and common spaces, and more. This person will be the ''glue'' that...