Carrier Associate Manager

1 month ago

Columbus, United States Arrive Logistics Full time
Who We Are

Arrive Logistics is a leading transportation and technology company in North America, having surpassed $2 billion in annual revenue with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we're building together. We're committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual and collaborative environment. There's never been a more exciting time to get on board, so read on to learn more and apply today

Who We Want

An Associate Manager will co-pilot a larger, growing carrier group to help a Carrier Manager focus and scale the 4 main pillars of the Arrive Carrier Dept: Elite Customer Service, Consistent Zone Expertise, Rep Development, and Technology Powered. You will leverage your industry knowledge and high energy to develop lower tenured reps and focus on customer service as well as operations. You will be held accountable to rep development and service quotas. Additionally, your KPIs will focus on service scores, zone prebooks, and rep performance.

What You'll Do
    • Focus on assisting the team with various items like issue resolution, operations, prospecting leads for the group, etc.
    • Assist management with developing reps in building their relationships with existing and prospective carriers through excellent customer service, strengthening knowledge of the market, and assisting with pricing/negotiation as needed.
    • Focus on developing sales reps, as mapped out by Carrier Sales Manager, and ensuring they are on track with performance and sales development.
    • Proactively work towards increasing the business' prebooking of Zone freight.
    • Coaching and training sales representatives on what Zone C Freight is, how to service it, and find and develop consistent capacity around it.
    • Coaching reps on Accelerate and Arrive best practices.
    • Learn Carriers' capacity to improve load matching and to build relationship with our carriers
    • Focus on maximizing service through improving Late Bounce percentages, tracking the board, AutoTracking mastery, and Carrier Portal adoption.
    • You will need to display growth and leadership through the Arrive Leadership Competencies which center around Business, Team, and Self.
Qualifications
    • 6-12 months of carrier sales experience.
    • Passion for quality customer service.
    • Strong sense of urgency and ability to prioritize time-sensitive issues.
    • Proactive problem solver who brings creative solutions to the table.
    • Detail-oriented and thorough when presenting information.
    • Organized when it comes to time management and deadline.
    • Able to work independently and collaboratively.
The Perks of Working With Us
    • Take advantage of excellent benefits, including medical, dental, vision, life, and disability coverage.
    • Invest in your future with our matching 401(k) program.
    • Build relationships and find your home at Arrive through our Employee Resource Groups.
    • Enjoy office wide engagement activities, team events, happy hours and more
    • Leave the suit and tie at home; our dress code is casual.
    • Park your car for free on site, plus covered parking and electric vehicle charging stations
    • Start your morning with free coffee
    • Work in the wonderful city of Columbus, OH - we are in a convenient location close to downtown and a bunch of great restaurants and breweries
    • Maximize your wellness with free counseling sessions through our Employee Assistance Program.
    • Get paid to work with your friends through our Referral Program
    • Get relocation assistance If you are not local to the area, we offer relocation packages and have a Candidate Engagement Specialist who can answer any questions.


Your Arrive Experience

When we say "award-winning culture," we mean it. We've been recognized as a top workplace by Inc. Fast Company, Fortune, and earned Top Workplaces and Great Place to Work, to name a few. We intend on topping many more of those lists in the years to come, but we're not in it for the trophies. We're committed to culture because it keeps us connected to each other and invested in our shared success while having a blast along the way. Our employee-founded resource groups create communities within Arrive's walls, including Women in Logistics, Emerging Professionals, Prisms, Black Logistics Group, Salute and Unidos.

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