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Customer Service Representative

2 months ago

Gates, United States Global Electronic Services Full time

Serves customers by providing product and service information; resolving product and service problems using phone/email/chat to communicate. COMPETITIVE PAY EXCELLENT BENEFITS PKG, INCLUDING EMPLOYER PAID HEALTHCARE Duties: Attracts potential customers by answering product and service questions; suggesting information about other products and services. Uses phone/email/chat to communicate. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed. Skills/Qualifications: Customer Service, Phone Skills, Email Skills, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Resolving Conflict, Analyzing Information, Multi-tasking, etc. #J-18808-Ljbffr