Guest Services Representative

4 weeks ago


Union, United States Hampton Inn & Suites CincinnatiKenwood Full time
Description

Are you passionate about creating memorable experiences for guests? Join our team at Hampton Inn & Suites Cincinnati/Kenwood in Cincinnati, OH As a Guest Services Representative, you will be the welcoming face of our hotel, ensuring every guest feels valued and cared for. From check-in to check-out, you'll handle reservations, provide information about local attractions, and ensure a seamless stay for our guests. With a competitive salary starting at $12 - $14 hourly, you'll have the opportunity to be part of a welcoming team dedicated to exceptional customer service. Experience the rewarding world of hospitality with us at Hampton Inn & Suites Cincinnati/Kenwood.

Responsibilities

•Greet guests upon arrival and provide exceptional customer service throughout their stay
•Ensure guest requests and inquiries are addressed promptly and effectively
•Assist guests with check-in and check-out procedures, including payment processing
•Maintain a clean and organized lobby and common areas to enhance guest experience
•Collaborate with other hotel staff to resolve any guest issues or complaints in a timely manner

Qualifications

•1-2 years of experience in customer service or hospitality industry
•Proficiency in GSuite (Google Docs) or similar software
•Excellent verbal and written communication skills
•Flexibility to work weekends and evenings
•Valid driver's license and reliable personal vehicle

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