Senior Fraud Specialist

2 weeks ago

Bettendorf, United States TBK Bank, SSB Full time
Join TBK Bank

At TBK Bank, a member of the Triumph Financial portfolio of brands, we're a team of passionate, driven, collaborative, solutions-minded people who want to make a difference in the lives of our customers and communities. Our mission is to do well and to do good at the same time. We accomplish this by working together, because at the end of the day, TBK stands for helping the people and business in our communities succeed. We thrive on providing exceptional customer service, and we look for friendly professionals dedicated to helping customers achieve their financial goals.

Position Summary

The Senior Fraud Specialist utilizes multiple systems/tools to research & analyze complex alerts regarding possible fraudulent account activity and decision accordingly. The Senior Fraud Specialist will follow established procedures and guidelines and proactively identify and escalate concerns/issues with a sense of urgency.

Essential Duties & Responsibilities
  • Handles more complex and/or escalated customer situations regarding possible fraudulent activity.
  • Decision items based on judgment and research, extensive job experience, and following established procedures and guidelines, while leveraging multiple systems/tools.
  • Place outbound calls and take appropriate action based on complex transaction characteristics or account changes.
  • Proactively identify trends or patterns of activity related to fraud claim activity and escalate for appropriate action.
  • Monitor financial crime risk management software to detect and prevent fraud.
  • Provide maintenance to code fraudulent accounts with appropriate warnings.
  • Review consumer/business accounts including transaction history, online banking, Zelle and bill pay activity for the purpose of investigating and resolving issues.
  • Answer phone inquiries regarding fraud activity.
  • Work with supervisor and various police agencies regarding criminal charges and court cases.
  • Investigate and process Affidavits of Forgery pertaining to check fraud cases.
  • Assist with Monitoring and approval of Mobile Deposit Capture items.
  • Review ATM image software for fraud.
  • Respond to internal/external customer inquiries within 2 hours.
  • Performs duties in compliance with applicable laws and regulations, including but not limited to the Bank Secrecy Act (BSA) and related anti-money laundering laws, and in accordance with the Bank's Information Security Program.
  • Maintain a positive and caring atmosphere for customers and employees consistent with TBK Bank's mission and philosophy.
  • Maintain the security and confidentiality of pertinent information and records.
  • Continue professional development through training, seminars, membership in professional associations, as applicable.
  • Serve as a back-up for ATM Manager duties(ie: deposit review and cash ordering).
  • Serve as a back-up for ATM/Debit card dispute processing in accordance with MasterCard Operating Regulations and REG E.
  • Other operational duties as assigned.
Experience & Education
  • High school diploma or general education degree (GED) required.
  • Minimum 3 years fraud experience and/or training; or equivalent combination of education and experience.
  • Knowledge of rules and regulations related to financial fraud and MasterCard Operating Regulations (Reg E, Reg CC, BSA).
Skills and Abilities Required
  • Language Skills - Ability to read, write and speak English. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Reasoning Ability - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
  • Computer Skills - To perform this job successfully, an individual should have knowledge of database software, spreadsheet software, and word processing software. Ability to use ten key number function and financial calculator required.
Work Environment

The work environment characteristics described here may be encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Low to moderate noise (i.e. business office with computers, phone, and printers, light traffic).
  • Ability to work in a confined area.
  • Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary.
  • While performing the duties of this job, the employee is regularly required to stand, sit, talk, walk, climb or balance and stoop, kneel, crouch, or crawl, hear and use hands and fingers to operate a computer keyboard and telephone.
  • Frequently required to reach with hands and arms.
  • May occasionally lift and/or move up to 25 pounds.
  • Specific vision abilities are required by this job due to computer work - includes close vision .
  • Light to moderate lifting is required.
  • Regular, predictable attendance is required.


#LI-JH1

We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.

Go on. Do it. Apply Today

  • Senior Fraud Specialist

    3 weeks ago

    Bettendorf, Iowa, United States Triumph Financial Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Fraud Specialist to join our team at Triumph Financial. As a key member of our risk management team, you will be responsible for identifying and preventing financial crimes, ensuring the integrity of our financial systems, and maintaining the trust of our customers.Key...

  • Senior Fraud Specialist

    2 weeks ago

    Bettendorf, United States Triumph Financial Full time

    Join TBK Bank! At TBK Bank, a member of the Triumph Financial portfolio of brands, we're a team of passionate, driven, collaborative, solutions-minded people who want to make a difference in the lives of our customers and communities. Our mission is to do well and to do good at the same time. We accomplish this by working together, because at the end of the...

  • Senior Fraud Specialist

    1 month ago

    Bettendorf, United States Triumph Financial Full time

    Join TBK Bank! At TBK Bank, a member of the Triumph Financial portfolio of brands, we're a team of passionate, driven, collaborative, solutions-minded people who want to make a difference in the lives of our customers and communities. Our mission is to do well and to do good at the same time. We accomplish this by working together, because at the end of the...

  • Senior Fraud Prevention Specialist

    3 weeks ago

    Bettendorf, Iowa, United States Triumph Financial Full time

    Job SummaryWe are seeking a highly skilled Senior Fraud Specialist to join our team at Triumph Financial. As a key member of our risk management team, you will be responsible for identifying and preventing fraudulent activity, ensuring the integrity of our financial systems, and maintaining the trust of our customers.Key ResponsibilitiesInvestigate and...

  • Lead Fraud Prevention Analyst

    4 weeks ago

    Bettendorf, Iowa, United States Triumph Financial Full time

    About Triumph FinancialAt Triumph Financial, we are committed to making a positive impact in the lives of our clients and the communities we serve. Our goal is to achieve excellence while upholding our core values of integrity and collaboration. We believe in empowering our employees to provide outstanding service, helping our customers reach their financial...

  • Lead Fraud Prevention Analyst

    4 weeks ago

    Bettendorf, Iowa, United States Triumph Financial Full time

    About Triumph FinancialAt Triumph Financial, we are committed to making a positive impact in the lives of our clients and the communities we serve. Our goal is to balance profitability with social responsibility, and we achieve this through teamwork and exceptional service.Position Overview: The Senior Fraud Specialist is responsible for utilizing various...

  • Fraud Chargeback Specialist

    2 weeks ago

    Bettendorf, United States Triumph Financial Full time

    Join TBK Bank! At TBK Bank, a member of the Triumph Financial portfolio of brands, we're a team of passionate, driven, collaborative, solutions-minded people who want to make a difference in the lives of our customers and communities. Our mission is to do well and to do good at the same time. We accomplish this by working together, because at the end of the...

  • Lead Fraud Prevention Analyst

    4 weeks ago

    Bettendorf, Iowa, United States Triumph Financial Full time

    About Triumph FinancialAt Triumph Financial, we are dedicated to making a positive impact in the lives of our clients and the communities we serve. Our goal is to balance profitability with social responsibility, ensuring that we provide exceptional service while fostering financial success for our customers.Position Overview: The Senior Fraud Detection...

  • Asset Protection Specialist

    23 hours ago

    Bettendorf, United States Home Depot Full time

    Home Depot - JobID: 65A91F2638924EECA8FE7262AC31515E [Loss Prevention / Security] As an Asset Protection Specialist at Home Depot, you'll: Prevent financial loss caused by theft and fraud; Support safety and environmental program compliance in your assigned store/multiple stores; Identify incidents of theft and fraud, review CCTV and exception reports,...

  • Asset Protection Specialist

    2 weeks ago

    Bettendorf, United States Home Depot Full time

    Home Depot - JobID: 5BE99F4755424F52BB62AA4C516C6620 [Loss Prevention / Security] As an Asset Protection Specialist at Home Depot, you'll: Prevent financial loss caused by theft and fraud; Support safety and environmental program compliance in your assigned store/multiple stores; Identify incidents of theft and fraud, review CCTV and exception reports,...

  • Chargeback Specialist

    1 week ago

    Bettendorf, United States Triumph Financial Full time

    Join TBK Bank! At TBK Bank, a member of the Triumph Financial portfolio of brands, we‘re a team of passionate, driven, collaborative, solutions-minded people who want to make a difference in the lives of our customers and communities. Our mission is to do well and to do good at the same time. We accomplish this by working together, because at the end of...

  • Lead Electrical Engineering Specialist

    4 weeks ago

    Bettendorf, Iowa, United States Jobot Full time

    Senior Electrical Engineering Specialist required for a prominent global manufacturing organization.About Us:We are a distinguished leader in the provision of metal sheets, plates, extrusions, and other cutting-edge architectural solutions that cater to sectors such as aerospace, automotive, construction, and building. Our mission is to tackle intricate...

  • Lead Electrical Engineering Specialist

    4 weeks ago

    Bettendorf, Iowa, United States Jobot Full time

    Senior Electrical Engineering Specialist required for a prominent global manufacturing organization.About Us:We are a distinguished provider of metal sheets, plates, extrusions, and other cutting-edge architectural solutions catering to sectors such as aerospace, automotive, and construction. Our mission is to tackle intricate engineering challenges and...

  • Lead Electrical Engineering Specialist

    4 weeks ago

    Bettendorf, Iowa, United States Jobot Full time

    Senior Electrical Engineering Specialist required for a prominent global manufacturing organization.About Us:We are a distinguished leader in providing metal sheets, plates, extrusions, and innovative architectural solutions that cater to various sectors, including aerospace, automotive, and construction. Our mission is to tackle intricate engineering...

  • Senior Construction Engineering Specialist

    4 weeks ago

    Bettendorf, Iowa, United States Fluor Full time

    Company Overview:At Fluor, we take pride in our ability to design and construct not only projects but also careers. Our success is driven by diverse teams that bring unique perspectives to the projects we undertake. We are dedicated to promoting a workplace that values Diversity, Equity, and Inclusion (DE&I), ensuring that all employees and stakeholders...

  • Help Desk Specialist

    23 hours ago

    Bettendorf, United States National Credit Center Full time

    On-site Position Who We Are: National Credit Center/Promax is a leader in providing cutting-edge software solutions for the automotive industry. Our National Credit Center and Promax software help dealerships streamline their operations, enhance their finance and insurance (F&I) processes, and drive profitability. OVERVIEW: The Technical Support...

  • Help Desk Specialist

    2 days ago

    Bettendorf, United States National Credit Center Full time

    On-site Position Who We Are: National Credit Center/Promax is a leader in providing cutting-edge software solutions for the automotive industry. Our National Credit Center and Promax software help dealerships streamline their operations, enhance their finance and insurance (F&I) processes, and drive profitability. OVERVIEW: The Technical Support Specialist...

  • Senior Construction Engineering Advisor

    4 weeks ago

    Bettendorf, Iowa, United States Fluor Full time

    Company Overview: At Fluor, we take pride in designing and executing projects that shape careers. Our commitment to Diversity, Equity, and Inclusion (DE&I) fosters a unique work environment where innovative solutions thrive through diverse perspectives.Position Summary:As a Construction Engineering Specialist III, you will play a pivotal role in supporting...

  • Senior Construction Engineering Consultant

    4 weeks ago

    Bettendorf, Iowa, United States Fluor Full time

    Company Overview:At Fluor, we take pride in our ability to design and construct projects while also nurturing careers. Our commitment to Diversity, Equity, and Inclusion (DE&I) ensures that our teams are as diverse as the projects we undertake, leading to innovative solutions and a collaborative work environment.Position Summary:The role involves providing...

  • Medical Care Specialist

    2 weeks ago

    Bettendorf, Iowa, United States Abode Care Partners Full time

    About the RoleWe are seeking a compassionate and skilled Nurse Practitioner to join our team at Abode Care Partners. As a key member of our healthcare team, you will provide high-quality medical care to seniors and individuals with complex needs in various settings.ResponsibilitiesPlan, direct, and evaluate patient medical needs, providing evidence-based...