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Account Manager
4 months ago
Do you enjoy being part of building strategic plans? Do you thrive on providing an exceptional client experience? TrueNorth Companies is looking for an Account Manager to join our Risk Management team in our Rosemont, IL office.
Our clients face great risk and big opportunities. They seek leadership, integrity and real results. For twenty years, TrueNorth has met our clients' needs by providing innovative strategies and a personal connection to those we serve. Our integrated platform of risk management, employee benefits and personal financial strategies creates a multifaceted approach to address today's ever-changing complexities.
The Account Manager’s job is to perform duties and maintain quality service which supports our Risk Management accounts, including clients, insurance companies, and producers. This position is responsible for supporting a large book of our Senior Living business and is typically assigned to more complex accounts.
Essential Job Functions & Responsibilities
Accurately manage client accounts and ensure all deadlines are met
Assist producer in marketing and placing new business and/or renewal business while maintaining process per workflows
Seek opportunities and take steps to increase knowledge of industry, regulatory requirements, tools and resources available to assist clients
Answer questions from producer and the service teams regarding accounts
Communicate with the clients and answer questions regarding provided policies and/or services
Build and maintain strong, long-lasting relationships with clients and carriers, both internal and external
Travel or visit insurance companies and/or clients, when necessary
Continuously seek to identify opportunities & solutions that allow for a more effective and efficient delivery of a top-quality client experience
Serve as a subject matter expert for niche specialization
Coordinate & direct firm resources - Claims, Legal, Safety, Marketing, Technology, etc.
Manage book of business with pro-active client service approach
Round out coverage for accounts in collaboration with the service team or independently, as assigned
Perform other duties as assigned
Education & Experience
High School diploma or GED required, two or four-year degree preferred
3+ years of demonstrated insurance experience managing commercial accounts either at a carrier or agency is required; experience in senior living is preferred
P&C Insurance license required
Experience with Microsoft Office, including Word, Excel, Outlook, and basic PowerPoint functions
Understand the different processes/forms associated with the varying coverages and insurers
Experience working with EPIC Agency Management Software preferred
Skill Requirements
Strong organizational and time management skills
Ability to prioritize workload
Extremely accurate and detail-oriented
Strong and professional verbal and written communication skills
Strong problem-solving skills
Understand and maintain fiduciary responsibility for company, client, and producer
What TrueNorth Offers
TrueNorth offers a lineup of excellent benefits to all full-time employees, including:
Annual Bonus
Medical, Dental, Vision
401k with company contributions after six (6) months
Responsible Time Off and 11 Paid Holidays
Company paid Life and Disability coverage
Volunteer Time Off and Donation Match Program
Tuition Reimbursement, Employee Assistance Program (EAP) and a Wellness Program with great incentives.
Hybrid work schedule
Why should you join TrueNorth?
We are a company focused on developing our people and growing the business. We offer a competitive
benefit package, wellbeing programs and incentives, and a positive work culture.
TrueNorth is honored to be recognized by Inc 5000's as a Fastest Growing Company
Click here to view a video about TrueNorth's Core Values & what they mean to us.
TrueNorth makes all employment-related decisions on the basis of
qualifications, merit, and business need, and does not discriminate against any applicant on the basis of
race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status,
disability, ancestry, marital status, veteran status, medical condition or any other category protected local, state or federal laws.
Join us
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