Service Coordinator

4 months ago

Novi, United States Kistler Group Full time

Position Summary:

Reporting to the Team Lead of Service, this pivotal role is all about coordinating service orders and delivering exceptional customer service. Kistler seeks a dedicated, detail-oriented individual who excels in managing customer interactions, maintaining accurate records, and collaborating with various teams to swiftly resolve issues.

Key Responsibilities:

  • Act as the primary point of contact for customer issues, including service status, and quotes.
  • Conduct technical reviews of service leads.
  • Create Cost Estimates in CRM (C4C) and ERP (SAP S4 Hana) for Calibration, Field Service, and Repair services, and verify application codes and sales IDs on quotes.
  • Follow up on Service Cost Estimates and after order closure.
  • Manage equipment check-ins received from customers.
  • Proactively update customers on service status changes and process any order changes, realigning with Service Administration.
  • Record new contacts, accounts, and emails in C4C, and maintain C4C accounts.
  • Convert service contract quotes into contract orders upon receipt and verification of purchase orders and create repair orders.
  • Verify prices and delivery times on quotes.
  • Ensure accuracy in converting quotes to orders, including application codes, sales details, shipping and payment terms, delivery dates, total value, request dates, and confirmed dates.
  • Support NCR (Non-Conformance Report) follow-ups with Sales Assistants.
  • Coordinate timely issue resolution through effective communication with suppliers, carriers, and internal teams, and address emergency issues promptly ("Firefighter" role).
  • Coordinate and communicate with group companies to monitor service order progress.
  • Maintain accuracy in CRM (C4C) and ERP (SAP S4 Hana) system databases, ensuring alignment with order progress and status.

Qualifications:

  • An associate or bachelors degree in administration is preferred.
  • Recognized experience in excellent customer service.
  • Strong written and verbal communication skills.
  • Excellent organizational skills, attention to detail and time-management abilities.
  • Ability to work both independently and collaboratively within a team-oriented environment.
  • Proficiency with C4C and SAP S4 Hana (Preferred) or other CRM / ERP solutions.
  • Ability to identify and understand issues and use creativity and innovation to develop solutions.
  • Strong work ethic and service-oriented mindset.
  • Strong record-keeping and analytical skills.
  • Flexibility to adapt to changing priorities and demands.
  • Commitment to continuous improvement and learning.

About Kistler:

Kistler is the global leader in dynamic measurement technology for measuring pressure, force, torque, and acceleration. Our cutting-edge technologies form the foundation of Kistler's modular solutions, enabling customers in industry and science to optimize their products and processes, securing a sustainable competitive edge. As a pioneering Swiss company, we drive the evolution of automobile development, industrial automation, electrified drive technology, automated and connected driving, emission reduction, and smart factories with our unique sensor technology.

Why Kistler?

At Kistler, your expertise is valued and nurtured. We offer exciting career opportunities in a global environment, providing a generous benefits package including medical, dental, vision, life, and disability coverage, a 401k plan with a 4% company match, and generous personal and vacation time allowances. Join us and be part of a team that shapes the future of measurement technology. Kistler Instrument Corporation is an Equal Opportunity Employer.

  • Service Coordinator

    1 week ago

    novi, United States Kistler Group Full time

    Position Summary:Reporting to the Team Lead of Service, this pivotal role is all about coordinating service orders and delivering exceptional customer service. Kistler seeks a dedicated, detail-oriented individual who excels in managing customer interactions, maintaining accurate records, and collaborating with various teams to swiftly resolve issues.Key...

  • Service Coordinator

    4 months ago

    Novi, United States Kistler Group Full time

    Position Summary:Reporting to the Team Lead of Service, this pivotal role is all about coordinating service orders and delivering exceptional customer service. Kistler seeks a dedicated, detail-oriented individual who excels in managing customer interactions, maintaining accurate records, and collaborating with various teams to swiftly resolve issues.Key...

  • Service Coordinator

    3 weeks ago

    novi, United States Kistler Group Full time

    Position Summary:Reporting to the Team Lead of Service, this pivotal role is all about coordinating service orders and delivering exceptional customer service. Kistler seeks a dedicated, detail-oriented individual who excels in managing customer interactions, maintaining accurate records, and collaborating with various teams to swiftly resolve issues.Key...

  • Rehabilitation Services Coordinator

    4 weeks ago

    Novi, Michigan, United States Henry Ford Health System Full time

    Department: Physical TherapyAt Henry Ford Health System, we are seeking a skilled Rehabilitation Services Technician to join our team. This role will provide support in the provision of rehabilitative services, assisting with patient treatments as directed.Key Responsibilities:Assist in the provision of rehabilitative services.Prepare treatment areas for...

  • Clinical Service Coordinator

    4 weeks ago

    Novi, Michigan, United States Beaumont Urgent Care Full time

    We are seeking a talented and compassionate Medical Assistant or EMT to join our team at Beaumont Urgent Care. As a Clinical Service Representative, you will play a vital role in providing exceptional patient care and supporting our healthcare team.Key Responsibilities:Prepare patients for and assist with examination and/or treatmentPerform triage and obtain...

  • Patient Coordinator

    4 weeks ago

    Novi, United States Great Expressions Dental Centers Full time

    What you’ll do…As a Patient Coordinator, you will be the first point of contact for patients visiting or calling the dental office. Your primary responsibility is to provide exceptional customer service by greeting patients, scheduling appointments, managing patient records, and handling general administrative tasks. You will play a vital role in...

  • Event Coordinator

    1 month ago

    Novi, Michigan, United States City of Novi Full time

    Job SummaryCity of Novi is seeking a highly motivated and organized Event Coordinator to assist in the implementation and supervision of internal and external events at our facilities and parks. The ideal candidate will have excellent communication skills, be able to work independently, and have a strong attention to detail.Key Responsibilities:Set up and...

  • Operational Order Coordinator Specialist

    4 weeks ago

    Novi, Michigan, United States Kistler Instrument Corp. Full time

    About Kistler Instrument Corp.Kistler is a pioneering Swiss company driving innovation in measurement technology for pressure, force, torque, and acceleration. As the global leader in dynamic measurement technology, our cutting-edge solutions empower customers in industry and science to optimize their products and processes.Job SummaryWe are seeking an...

  • Medical Office Coordinator

    4 weeks ago

    Novi, Michigan, United States Henry Ford Health System Full time

    Job Summary: We are seeking a highly organized and detail-oriented Medical Office Coordinator to provide administrative and clerical support to patients and customers in a medical setting.Key Responsibilities:Provide exceptional customer service by greeting patients and visitors, checking patients in and out, and obtaining necessary documentation.Verify and...

  • Customer Experience Coordinator

    4 weeks ago

    Novi, Michigan, United States Marshalls Full time

    As a Customer Experience Coordinator at Marshalls, you will be responsible for delivering exceptional customer service and creating a positive store culture. Key responsibilities include:Key Responsibilities:Role model established customer experience practices with internal and external customers.Support and embody a positive store culture through honesty,...

  • Customer Experience Coordinator

    1 month ago

    Novi, Michigan, United States Marshalls Full time

    Job SummaryWe are seeking a highly motivated and experienced Customer Experience Coordinator to join our team at Marshalls. As a key member of our store team, you will be responsible for promoting an excellent customer experience, overseeing a team of Associates, and ensuring prompt and courteous customer service.Key Responsibilities:Creates a positive...

  • Lead Logistics Coordinator

    1 month ago

    Novi, United States Michigan Milk Producers Association Full time

    The Michigan Milk Producers Association is looking for an experienced Lead Logistics Coordinator to join our team, in our Novi, MI Headquarters. As the Lead Logistics Coordinator, you will be responsible to provide full service logistical support in the scheduling and transportation of contracted raw milk deliveries and pasteurized product to manufacturing...

  • Research Study Coordinator

    4 weeks ago

    Novi, Michigan, United States Henry Ford Health System Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Research Study Assistant III to join our team at Henry Ford Health System. As a Research Study Assistant III, you will play a critical role in carrying out research projects within the guidelines of regulatory compliance and/or Code of Federal Regulation.Key Responsibilities:Interact with...

  • Patient Access Coordinator I

    2 weeks ago

    Novi, United States Henry Ford Health System Full time

    This Patient Access Coordinator (PAC) will work closely with our radiation oncology team in ensuring our newly diagnosed cancer patients, our patients on active treatment, and our post-treatment cancer survivors, experience expertly coordinated care for their appointments. This person will work on-site at our Detroit Brigitte Harris Cancer Pavilion. GENERAL...

  • Patient Access Coordinator I

    2 weeks ago

    Novi, United States Henry Ford Health System Full time

    This Patient Access Coordinator (PAC) will work closely with our radiation oncology team in ensuring our newly diagnosed cancer patients, our patients on active treatment, and our post-treatment cancer survivors, experience expertly coordinated care for their appointments. This person will work on-site at our Detroit Brigitte Harris Cancer Pavilion. GENERAL...

  • Customer Service Representative

    1 month ago

    Novi, Michigan, United States Malinda Mims - State Farm Agent Full time

    Job OverviewAs a Customer Service Representative with Malinda Mims State Farm, you will play a vital role in delivering exceptional client experiences that drive the growth of our successful insurance agency. With a focus on attention to detail, customer service skills, and a desire to help others, you will enhance your career while resolving customer...

  • Customer Service Representative

    6 months ago

    Novi, United States Gardner-White Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for serving as the primary point of contact for customers, assisting them with inquiries, and purchases, and resolving any issues or concerns they may have. This individual will...

  • Robotics Field Service Specialist

    4 weeks ago

    Novi, Michigan, United States Stone Recruiting Full time

    Job Title: Robotics Field Service EngineerJob Summary:We are seeking a highly skilled Robotics Field Service Engineer to join our team. As a Robotics Field Service Engineer, you will be responsible for providing technical support and maintenance services to our clients' robotic systems.Key Responsibilities:Provide on-site repair, troubleshooting, and...

  • Commercial HVAC Service Manager

    4 weeks ago

    Novi, Michigan, United States Carrier Full time

    About This RoleAs a Commercial HVAC Service Manager at Carrier, you will oversee a team of skilled Field Service Technicians, ensuring seamless day-to-day operations, resolving client issues, and optimizing manpower and resources. Your expertise will be crucial in responding to customer complaints and escalating critical issues to senior management.Key...

  • Commercial HVAC Service Manager

    2 months ago

    Novi, United States Carrier Full time

    Country: United States of AmericaLocation: CAM12: CCS-Farmington Hills,MI 40120 Grand River Avenue, Novi, MI, 48375 USACarrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life...