Patient Financial Advocate

2 months ago

Indianapolis, United States eCommunity.com Full time
Join Community

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, community is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered - and we couldn't do it without you.

Make a Difference
The Patient Financial Advocate will assist in coordinating and navigating all aspects of Account Services for the Central Billing Office in a manner that ensures a patient focused quality conscious work climate by maintaining a proficient understanding of third-party payer regulations and guidelines, Community Health Network's financial resources and community resources. This position proactively and positively focuses on ensuring the financial clearance process has been completed and met for all applicants by using interpersonal skills, data collection/analysis, ability to assess situations, de-escalate, educate, and assist internal/external customers in developing solutions to achieve excellence in resolution while ensuring financial viability for the network. The primary function of the Patient Financial Advocate is to anticipate patient needs quickly and accurately to present options for resolution decreasing escalations and appeals increasing patient knowledge of all available resources to improve overall satisfaction results for Client Services and Community Health Network.

Your exceptional skills and qualifications
  • Ability to attentively listen, identify non-verbal cues and effectively communicate both verbally and in writing to all inquiries
  • Ability to coordinate, prioritize, and complete multiple projects and assignments from start to completion
  • Ability to communicate effectively with patients, families, staff, and physicians
  • Strong attention to detail
  • Ability to use customer service skills to provide an exceptional experience
  • High School Diploma or GED required
  • One or more years of experience in a hospital or physician office, and/or revenue cycle with an intermediate working knowledge of billing

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