Patient Financial Advocate

2 months ago

Indianapolis, United States Health & Hospital Corporation of Marion County Full time
Division:Eskenazi Health

Sub-Division: Hospital

Req ID: 19857

Schedule: Full Time

Shift: Days

Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis.

FLSA Status

Non-Exempt

Job Role Summary

The Patient Financial Advocate (PFA) is responsible for providing complete registration and financial advocacy for the patient upon admittance to the hospital. The PFA obtains specific demographic and financial information to determine patient's financial needs and secure maximum reimbursement. The PFA assists uninsured and underinsured patients by applying for State, or Federal, Specialty programs, education of the Affordable Care Act, and presenting patients with payment information. Data collected will be used to complete insurance notification, verification, and certification. The position acts as a liaison between patient/patient representative in a culturally diverse population and internal, external partners fostering open, professional, timely, courteous, and accurate communication.

Essential Functions and Responsibilities

  • Subject Matter Expert in Registration and Financial Counseling.
  • Screen patients and determine potential eligibility for State Medicaid (MAGI, LTC, and Federal Disability programs (SSI/SSDI) and completes the application process.
  • Complete registration functions, validates patient demographic data, identifies and verifies medical benefits, accurate plan code and Coordination of Benefits.
  • Deliver education in regards to explaining affordability programs, qualified health plans, essential health benefits, and rights when using insurance.
  • Consult and provide patients with an affordable payment plan option while adhering to the Eskenazi Health payment plan guidelines.
  • Maintains an understanding and remains current with Eskenazi Health's Financial Assistance Policy and procedures.
  • Calculate and provide estimates to patients for services provided by Eskenazi Health.
  • Follow up with the state on cases pending eligibility and/or contacting patient for additional information on pending accounts requiring more than originally provided.
  • Add and term coverage properly, ensuring that billing is initiated when appropriate.
  • Verifies information on appropriate accounts to determine insurance coordination of benefits.
  • Assists with special projects; audits, reporting, research, etc.
  • Maintains departmental and/or individual work queues and reports as required.
  • Explains/answers patient billing inquiries and interprets statement data to resolve accounts.
  • Documents patient account notes for all interactions/transactions in EPIC and/or Financial Assistance program.
  • Maintains productivity and quality standards set forth by the department.
Job Requirements

Accredited Bachelor's degree; OR two (2) years of experience in registration and financial counseling and High School Diploma or GED required.
  • Certification in Healthcare Business Insights within 60 days of hire
  • Indiana Navigators Certification within 45 days of hire


Accredited by The Joint Commission and named as one of Indiana's best employers by Forbes magazine for two consecutive years and the top hospital in the state for community benefit by the Lown Institute, Eskenazi Health's programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city's primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana and Sandra Eskenazi Mental Health Center, the first community mental health center in Indiana, just to name a few.

  • Patient Financial Advocate

    2 months ago

    Indianapolis, United States eCommunity.com Full time

    Join Community Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, community is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits...

  • Patient Financial Advocate

    3 weeks ago

    Indianapolis, United States Health & Hospital Corporation Full time

    The Patient Financial Advocate (PFA) is responsible for providing complete registration and financial advocacy for the patient upon admittance to the hospital. The PFA obtains specific demographic and financial information to determine patient's fina Financial, Patient, Advocate, Healthcare, Health

  • Patient Financial Advocate

    1 month ago

    Indianapolis, United States Health & Hospital Corporation of Marion County Full time

    Division:Eskenazi Health Sub-Division: Hospital Req ID: 20685 Schedule: Full Time Shift: Days Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of...

  • Patient Financial Advocate

    18 hours ago

    Indianapolis, United States Health & Hospital Corporation of Marion County Full time

    Division:Eskenazi Health Sub-Division: Hospital Req ID: 21451 Schedule: Full Time Shift: Days Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of...

  • Financial Client Advocate

    2 weeks ago

    Indianapolis, Indiana, United States Charles Schwab Full time

    Position Type: RegularYour OpportunityAt Charles Schwab, you are empowered to make a significant impact on your career. Here, innovative thinking meets creative problem-solving, allowing us to transform the finance industry collaboratively. The service team at Schwab is central to our commitment to helping clients take charge of their financial futures.In...

  • Patient Advocate

    2 months ago

    Indianapolis, United States Accentus Health Llc Full time

    Job DescriptionJob DescriptionBenefits:Competitive salaryDental insuranceHealth insurancePaid time offVision insuranceAccentus Health TMS is looking for talented medical assistants to join our team! We are veteran owned and operated mental health office close to St. Francis South. We specialize in treatment resistant depression therapy including; Spravato...

  • Chief Financial Officer

    3 weeks ago

    Indianapolis, United States Creative Financial Staffing Full time

    Why work here? Our client has experienced tremendous growth and is looking to continue growing Truly a family atmosphere, where people care about each other and work hard for one another Strong believers that have an open-door policy Highly motivated team- opportunity to work with a great team of highly motivated individuals- very driven group. Visible role...

  • Healthcare Patient Advocate

    1 week ago

    Indianapolis, Indiana, United States Windrose Health Network Inc Full time

    Position OverviewAre you dedicated to enhancing patient experiences and improving community health outcomes? The role of a Patient Navigator at Windrose Health Network is an excellent opportunity for individuals who are passionate about delivering exceptional healthcare services.Key ResponsibilitiesThe Patient Navigator will play a crucial role in...

  • Healthcare Patient Advocate

    1 week ago

    Indianapolis, Indiana, United States Windrose Health Network Inc Full time

    Position OverviewAre you dedicated to enhancing patient experiences and community health? The role of Patient Navigator at Windrose Health Network Inc. offers an exciting opportunity to make a meaningful impact in the lives of individuals seeking healthcare services.Key ResponsibilitiesThe Patient Navigator plays a crucial role in facilitating patient access...

  • Healthcare Patient Advocate

    1 week ago

    Indianapolis, Indiana, United States Windrose Health Network Inc Full time

    Position OverviewAre you dedicated to enhancing patient experiences and community health? The role of Patient Navigator at Windrose Health Network Inc. is designed for individuals who are passionate about delivering exceptional, family-centered healthcare services. This position specifically seeks candidates who are fluent in both Burmese and Hakha Chin...

  • Patient Care Advocate

    6 days ago

    Indianapolis, Indiana, United States BCForward Full time

    Job SummaryThe Member Health Navigator plays a critical role in establishing effective relationships with members to conduct health risk assessments and provide personalized support.Key ResponsibilitiesCollaborate with the Integrated Care Coordination Team to ensure seamless care coordination and effective communication.Coordinate logistics to support care...

  • Financial Analyst

    1 month ago

    Indianapolis, United States Cherokee Nation Businesses Full time

    Job DescriptionFinancial Analyst This position requires an active Public Trust clearance or the ability to obtain a Public Trust clearance to be considered. The Financial Analyst will assist with CBP's Financial Management, Reporting and Budget. Tasks may include coordinating data inquiries, writing investment justifications and working with subject matter...

  • Compassionate LPN

    6 days ago

    Indianapolis, Indiana, United States Tendercare Home Health Services Full time

    About the RoleTendercare Home Health Services is seeking a dedicated and compassionate Licensed Practical Nurse to join our team of healthcare professionals.Key ResponsibilitiesProvide high-quality, personalized care to adult and pediatric patients in the comfort of their own homes.Assure quality care by adhering to standards set by physicians and medical...

  • Medical Provider Assistant

    2 weeks ago

    Indianapolis, United States Options Medical Weight Loss Full time $20 - $24

    Job DescriptionJob DescriptionPosition Description: *Float between Key Stone, Fishers, and Carmel* Options Medical Weight Loss is an award-winning medical weight loss clinic, providing unique and personalized plans for individuals across the country. With over 30 different medically supervised weight loss programs, we are the premier choice for those looking...

  • Medical Provider Assistant

    7 days ago

    Indianapolis, United States Options Medical Weight Loss Full time

    Job DescriptionJob DescriptionPosition Description: This individual will float between our Keystone, Fishers, and Carmel clinics.Options Medical Weight Loss is an award-winning medical weight loss clinic, providing unique and personalized plans for individuals across the country. With over 30 different medically supervised weight loss programs, we are the...

  • Medical Provider Assistant

    2 weeks ago

    Indianapolis, United States Options Medical Weight Loss Full time $20 - $24

    Job DescriptionJob DescriptionPosition Description: Options Medical Weight Loss is an award-winning medical weight loss clinic, providing unique and personalized plans for individuals across the country. With over 30 different medically supervised weight loss programs, we are the premier choice for those looking to safely achieve their desired results. Our...

  • Financial Services Representative

    2 days ago

    Indianapolis, Indiana, United States Charles Schwab Full time

    About the RoleAt Charles Schwab, we're committed to empowering our employees' personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you'll get the tools you need to make a positive difference in the finance industry.Key ResponsibilitiesProvide financial guidance to clients while forming lasting...

  • Lead Financial Planning Analyst

    1 week ago

    Indianapolis, Indiana, United States Vaco Full time

    Senior Financial AnalystIn the role of Senior Financial Analyst, you will deliver critical insights and strategic evaluations to executive leadership. Your responsibilities will encompass overseeing the forecasting and budgeting processes, along with conducting comprehensive financial analyses and modeling.Key Responsibilities:Support the preparation of...

  • Principal Financial Planning Associate

    2 weeks ago

    Indianapolis, Indiana, United States Vaco Full time

    Senior Financial Planning AnalystAs a Senior Financial Planning Analyst, you will play a crucial role in delivering insightful analysis to executive leadership. Your responsibilities will encompass overseeing the forecasting and budgeting processes, along with conducting comprehensive financial evaluations and modeling.Key Responsibilities:Support the...

  • Patient Navigator

    3 weeks ago

    Indianapolis, United States WindRose Health Network Full time

    Do you have a passion for serving our patients and our communities by providing high-quality, family-oriented, primary and preventive health care services? Are you looking for a rewarding career with a company that has a dynamic work culture? If the answer is yes, the Patient Navigator- bi-lingual in Burmese/Hakha Chin dialects position at Windrose Health...