![OSG Inc](https://media.trabajo.org/img/noimg.jpg)
Client Experience Representative
2 months ago
OSG (Output Services Group) is an industry leader in developing integrated direct marketing campaigns that simply and accurately communicate the right message at the right time. We help clients integrate critical customer interactions to optimize working capital and drive profitable business growth. We specialize in data analysis and production in order to create and manage successfully innovative programs for our partners around the world. The goal: to modernize processes and create frictionless experiences. Our clients benefit from a partnership that values simplicity, security, and connectivity-for today's environment and tomorrow's innovation. OSG will offer you the opportunity to succeed with a solid company that provides world-class services to the top companies in the U.S.
Job Description
A Client Experience Representative serves as a client's primary point of contact for day-to-day activities. They are the front line of the Client Experience organization and are responsible for a client's initial impression of our company and the level of service we provide. A Client Experience Representative is an expert in the processes and procedures of the facility or facilities to which they are aligned. Working cross functionally, they proactively communicate potential risks, communicate issues, and engage their Director, Client Experience to align additional resources if needed. Their primary responsibility is delivering a high level of client satisfaction by providing a high level of responsiveness, demonstrating a strong knowledge of each account and their business, and providing effective issue resolution.
Core Job Responsibilities
- Serve as the primary point of contact for day-to-day client activities
- Deliver a high level of client satisfaction through outstanding responsiveness, proactive communication, and effective issue resolution
- Develop relationships and work collaborative with facility cross functional teams and internal departments to provide a high level of responsiveness to clients and to drive client satisfaction
- Demonstrate a strong knowledge of assigned accounts and their business
- Help to identify opportunities for process and profitability improvement within account base.
- Monitor client postage deposits and custom inventory, communicating when replenishments need to be made
- Assist with pricing handoffs and implementation of new programs and ad hoc projects
- Provide status and SLA reporting
- Maintain a cadence of status calls with clients
- Consistently monitor account health and leverage the Director, Client Experience to engage the Client Success Manager where needed
- Work collaboratively with internal teams on issue resolution and improving the overall client experience.
- Effectively use Salesforce and/or facility platform for case management
- Escalate client issues to the Director, Client Experience
- Demonstrates an expert level understanding of the processes and procedures of the facilities to which they are aligned
- Ensure the successful completion of the following for Direct Mail Production:
- Work ticket creation for complex projects without supervision
- Work with the Scheduling Department to achieve client's requested mail/ship date
- Outside print vendor coordination
- Handle QC & hourly checks
- Manage billing process
- A bachelor's degree is preferred, but an associates degree, relevant coursework (i.e., Business, Marketing, Communications) or related work experience is acceptable
- Experience as a production/direct mail client representative, client manager or similar role is preferred
- Excellent communication skills, regardless of format (i.e., phone, email, text, video conferencing, in-person)
- Outstanding ability to build strong client relationships
- Strong detail-orientation for Corrective Action Reports, SLA and status reports, and other critical business correspondence
- Ability to meet deadlines while balancing multiple client deliverables
- Previous print and mail experience preferred
- Competitive compensation and benefits including medical, dental, vision, short- and long-term disability and life insurance, 401K, and flexible spending accounts
- Ongoing opportunities for development and career advancement based on merit, not tenure
- PTO Benefits
- The opportunity to work in a creative, comfortable, progressive, and fun environment
OSG is an equal opportunity employer that will not discriminate on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit-based factors.
Background checks and drug screen testing is required prior to employment.
For more information about OSG and what we do, please visit our website at www.osgconnect.com.
JOB CODE: 1001037
We have other current jobs related to this field that you can find below
-
Client Experience Coordinator
4 weeks ago
Earth City, United States CCA GLOBAL PARTNERS Full timeJob DescriptionJob DescriptionTalent…innovation…passion…our employees are pouring their hearts into building a better world! CCA Global Partners connects family-owned businesses across North America to give them the power of scale, resources, and innovation translating into that competitive edge needed to succeed in this big box world. We offer a...
-
Client Experience Coordinator
1 month ago
Earth City, United States CCA GLOBAL PARTNERS Full timeJob DescriptionJob DescriptionTalent…innovation…passion…our employees are pouring their hearts into building a better world! CCA Global Partners connects family-owned businesses across North America to give them the power of scale, resources, and innovation translating into that competitive edge needed to succeed in this big box world. We offer a...
-
Sales Representative
3 months ago
Phenix City, United States Alfa Insurance Sales Representative Full timeJob DescriptionJob DescriptionBenefits/PerksAnnual incentive reward trip for top performers to beautiful destinations in the southeastOpportunity for annual performance bonusDiscounts on your auto insurance (underwriting approval required)Benefits include: Health, dental, supplemental cancer, vision insurance, and 401(k) plan,Paid time off bank including 3...
-
Sales Representative
2 months ago
Phenix City, United States Alfa Insurance Sales Representative Full timeJob DescriptionJob DescriptionBenefits/PerksAnnual incentive reward trip for top performers to beautiful destinations in the southeastOpportunity for annual performance bonusDiscounts on your auto insurance (underwriting approval required)Benefits include: Health, dental, supplemental cancer, vision insurance, and 401(k) plan,Paid time off bank including 3...
-
Client Representative
1 month ago
Kansas City, United States REJIS Full timeDescription: Join the REJIS Revolution: Pioneering Tomorrow’s Justice Tech Today! The Client Representative position at REJIS is a cornerstone role, bridging connections between IT professionals, criminal justice personnel, and civic leaders; embodying REJIS’s mission, serving as the organization's face to external stakeholders, fostering growth, and...
-
Client Service Representative
2 months ago
Ohio City, United States ECI Management Full timeEthereal Consulting delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Service Representative role to help us achieve our lofty goals. The Client...
-
Client Representative
1 month ago
Oklahoma City, Oklahoma, United States Green Recruitment Company Full timeClient Representative | Solar PV | Energy Storage | OklahomaWorking on Solar PV & BESS ProjectsLocation: OklahomaHourly Rate: $80Recruitment Business: TGRCContact: Tom Nichols, Job DescriptionTGRC is currently seeking a highly skilled Client Representative to join our team, specializing in Solar Photovoltaic (PV) and Battery Energy Storage System (BESS)...
-
Client Support Representative
2 weeks ago
Missouri City, United States Diamond Advanedge inc Full timeJob DescriptionJob DescriptionThe Client Support Representative works on-site at our marketing & promotional events and provides support to the team at our corporate headquarters here in Houston. We specialize in customer retention and customer acquisitions for our clientele. Our clients span across a wide variety of industries, including home improvement,...
-
Director, Client Relationship
2 months ago
Earth City, United States Zenith American Full timeJob DescriptionJob DescriptionTitle: Director, Client Relationship Department: Client ServicesBargaining Unit: NBU Grade: N/A Position Type: Exempt Hours per Week: 40Position SummaryThe Director, Client Relationship directly leads a defined book of business (BOB), comprising a set of named clients, in accordance with Company guidelines, client needs, and...
-
Director, Client Relationship
2 months ago
Earth City, United States Zenith American Full timeJob DescriptionJob DescriptionTitle: Director, Client Relationship Department: Client ServicesBargaining Unit: NBU Grade: N/A Position Type: Exempt Hours per Week: 40Position SummaryThe Director, Client Relationship directly leads a defined book of business (BOB), comprising a set of named clients, in accordance with Company guidelines, client needs, and...
-
Client Care Representative
4 weeks ago
Oklahoma City, United States Mister Sparky Full timeJoin Our Team of Professional Electricians Do you value professionalism and punctuality? Do you want to work with the best pros in the electrical industry? Then you could be a candidate for Mister Sparky. If you value a rewarding career and would like your customers to be genuinely satisfied, you’ll be fit for our team! Opportunities for professional...
-
Client Services Representative
4 weeks ago
Kansas City, United States Booking with Brooke Full timeWe are seeking a dedicated and enthusiastic Virtual Client Services Representative to join our dynamic team. This allows you to work from the comfort of your home while providing exceptional service to our clients. The role involves managing travel arrangements, addressing client inquiries, and ensuring a seamless travel experience. Key Responsibilities: ...
-
Client Service Representative
2 weeks ago
Iowa City, United States Heartland Veterinary Partners LLC Full timeAbout Cat Clinic of Iowa City Our veterinarians offer all the same veterinary services of a general small animal hospital and combine them with our specialized knowledge of feline medicine. Without the noises and smells of dogs, our fully equipped facility provides a peaceful and more relaxing environment for your feline companion. Operating...
-
Client Service Representative
1 month ago
Jersey City, United States New York Life Full time**Client Service Representative** * **Please wait...** **Location:** Jersey City, NJ, US When you join New York Life, youre joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. Youll have the opportunity to...
-
Client Service Representative
4 months ago
Park City, United States Beale's Best LLC Full timeJob DescriptionJob DescriptionJob Duties Client Service RepresentativeOur expectation is for a client Service representative is to be the joyful face of the Bark City Veterinary SpecialistsEnthusiasm is the key to this positionDeep desire to coordinate and achieve Client satisfactionDesire to maintain smooth communication between client and clinician for...
-
Client Service Representative
1 month ago
Cooper City, United States VCA Animal Hospitals Full timeClient Service Representative We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a...
-
Client Service Representative
1 month ago
Cooper City, United States VCA Animal Hospitals Full timeClient Service Representative We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously.With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a...
-
Client Service Representative
3 weeks ago
Pearl City, United States VCA Animal Hospitals Full timeClient Service Representative Front Office Staff Receptionist Location: 98-1254 Kaʻahumanu St, Pearl City, HI 96782 Join our VCA Family & Oahu Veterinary Specialty Center Team! ABOUT US: Opening in 1997 as a small two doctor practice working normal business hours, Family Veterinary Clinic quickly grew to a five doctor practice, opened 7 days a week, 365...
-
Client Service Representative
4 weeks ago
Grove City, United States Heartland Bank Full timeJOB TITLE: Client Service Representative LOCATION: Grove City, Ohio STATUS: Full Time FSLA JOB CLASS: Non-Exempt REPORTS TO: Assistant Branch Manager REQUIRED TRAVEL:
-
Customer Service Representative
4 weeks ago
Earth City, United States Cognizant Full timeFULLY REMOTE CUSTOMER SERVICE REPRESENTATIVE Due to our expansive growth, we are seeking a Fully Remote Customer Service Associates who are looking for an opportunity to join a dynamic Company with excellent room for growth and the ability to receive performance-based incentives. PURPOSE: Providing technical assistance and support via inbound phone calls to...