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Treatment Coordinator
4 months ago
Overall Responsibility:The Treatment Coordinator is essential to ensuring patients receive a 5-star experience. They are responsible for providing excellent patient care that begins with the initial phone call, and includes managing multiple provider schedules, as well as enforcing patient financial obligations, and assisting in dental insurance details related to treatment planning case acceptance. Key Tasks & Responsibilities:Daily/Weekly/Monthly Tasks will include, but are not limited to:Managing a multi-line phone systemo Schedule/Reschedule patient appointments Gather all patient's persona/insurance information and update current information on file.o Confirm and document patient appointmentsEnsure the next day's schedule is filled for all providers (Doctors &Hygienists)Enforces the company's financial policy by collecting and entering payment transactions accurately.Checking in patients utilizing Denticon software, and ensuring proper paperwork is given and completed by patients.Enters transactions and posts payment at time of patient check-out. Verifies insurance coverage and eligibility and updates information into Denticon accuratelyMaintaining electronic records privately for patients by scanning/sorting properlyMaintain office lobby/waiting room cleanlinessOther duties as assigned.Skills & Attributes:Excellent planning, attention to detail, and organizational skillsStrong interpersonal and communication skillsAbility to multitaskProfessional appearance and mannerComputer literacyJob Specifications:High School Diploma or GEDMust have at least 1-2 years' experience in dental office settingDenticon experience is a plusAbility to lift 15-20 lbs.
