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Destination Services Associate

4 months ago

Melville, United States Apple Leisure Group Full time

At Apple Leisure Group, we care for people so they can be their best. We deliver distinctive experiences for our guests, while providing a world of understanding and care. We strive to be the first choice in vacation travel, enriching lives and uniting the world.

Grow your career as a successful Destination Services Associate within ALG Vacations. In this role, you will assist in the management of Destination Services for our customers, Travel Advisors, internal departments, and various Destination Management Companies (DMCs) worldwide. Working closely with the Destination Services Manager, you will play a vital role in maintaining relationships with DMCs, ensuring they consistently meet and exceed expectations.

A successful Destination Services Associate will:

  • Review rate and content changes from DMCs and hand off for implementation.
  • Creating template for new product build.
  • Assist Manager in preparing RFP, contract and training of new Destination Management Companies to meet ALGV standards.
  • Sit in on scheduled calls between Manager and DMCs to build relationships, grow and develop.
  • Support supervision of DMC performance, ensuring consistent and exceptional service delivery.
  • Assist in monitoring DMC performance by collecting data from during and post travel complaints, analyze and report trends to Manager.
  • Assist Manager in maintaining contracts and proof of liability insurance with all Destination Management Companies.
  • Provide support as needed with non-standard events such as natural disasters and destination events.
  • Monitor customer service trends in destinations and develop action plans when necessary to enhance service quality.
  • Assist in development of SOP
  • Ensure alignment and utilization of reporting and transmittal processes with DMCs for streamlined operations.
  • Support internal teams with request for DMCs services for events such as Familiarization trips, business travel, social media & marketing events, annual conferences and more.
  • Collaborate with internal teams such as Product Build to ensure seamless experiences for our customers.
  • Demonstrate a strong commitment to the companys core values in all aspects of the role.

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

A successful Destination Services Associate will have:

  • Experience in hospitality, customer service. Background in travel preferred.
  • Proficiency in Microsoft Office applications.
  • Basic knowledge of international destinations to include geographic locations.
  • Strong organizational skills and attention to detail.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Ability to adapt to changing priorities and work effectively in a team environment.
  • Ability to work remotely in an individual or collaborative team environment and adapt to changing priorities.
  • Exceptional customer service and relationship building.

About Apple Leisure Group

As North Americas only vertically integrated travel, hospitality and leisure management group, Apple Leisure Group is an industry innovator that combines the expertise of 14 leading brands. Our unique niche allows us the special opportunity to oversee every aspect of the travel experience, from the moment a guest books a trip to the time they return home. ALG consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across five segments, comprising:

  • Vacations: The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands
  • Resort Brand Management: management of 5-star and 4-star luxury resorts
  • Destination Management Services: Best-in-class destination management services provided by Amstar DMC and Worldstar
  • Loyalty Program: Exclusive loyalty program Unlimited Vacation Club
  • Technology Solutions: Innovative technology solutions provider Trisept Solutions, connecting over 88,000 travel agents with leading travel suppliers.

To learn more about the Apple Leisure Group advantage, visit appleleisuregroup.com.

About APPLE VACATIONS

The # 1 vacation brand in the world for packages to Mexico and Dominican Republic, offers the convenience of one-stop shopping. Apple Vacations clients have access to flight, hotel, and transfers - they can also choose an all-inclusive resort where meals, drinks, and more are included - all for one affordable price.

Our Values

At ALG, we call our employees Colleagues, because we are more than just employees. We care for people so they can be at their best, we provide a world of understanding and care, and we deliver distinctive experiences for our guests. Our Values, by which we operate:

Empathy * Integrity * Respect * Inclusion * Experimentation * Well Being

ALGs Commitment to Diversity & Inclusion

Living our purpose of caring for people so they can be their best means that we are committed to a workplace culture grounded in diversity and inclusion where Colleagues feel welcome and encouraged to fully participate in the organization. With the value of INCLUSION, we respect all the ways our Colleagues are individually unique and foster creativity and engagement in respectful environments.

Benefits at a Glance

We offer competitive salaries and a comprehensive benefit package to our U.S. based employees:

  • Medical, Dental and Vision Insurance
  • Basic Life Insurance
  • Short & Long Term Disability
  • Paid Parental Leave
  • Corporate Wellness Program
  • Travel Discounts & Deals
  • Paid Time Off & Holidays
  • 401(k) Plan with Company Match

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.

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