Customer Experience Administrator

4 weeks ago

Portland, United States NRTC Full time

NRTC is a dynamic and growing cooperative with more than 800 employees operating out of eight office locations. We are member-driven and technology-focused, providing solutions that help our 1,500 electric and telephone members bring all the advantages of todays evolving technology to rural America. Our solutions are developed specifically to meet the needs of rural utilities and their customers and include integrated broadband, managed services, smart grid, mobile, and video solutions.

Pivot, an NRTC company, is a marketing and customer experience (CX) agency with a focus on collaborating with people who are doing meaningful work in the communities they serve. Pivot comes alongside these organizations to help them grow and thrive by assisting them in defining and living out their brands, telling their unique stories, and strengthening relationships with their customers. Pivot has four practice areas, including broadband marketing, broadband CX, broadband vendors, and nonprofits.

Job Summary

This administrative role within Pivot’s Customer Experience department supports several key service offerings – primarily Call Coaching, Voice of the Customer research, CX and training. The role plays a pivotal role in ensuring the smooth operation of daily activities and providing essential support to deliver outstanding CX solutions to our clients. A successful candidate will have a passion for managing tasks and deadlines, organization, and ensuring resources are allocated for timely delivery that exceed client expectations

Responsibilities

Program Support

Create client dashboards for CX programs, including set-up, enrollments, program criteria and client access support

Provide administrative support for Call Coaching and Voice of the Customer (VoC) research programs, including obtaining and formatting files for scoring or surveying, task assignments to callers and coaches, and VoC list management

Ensure that projects assigned are completed on time and on budget, including assisting with allocation of resources

Manage enrollments and list management for Pivot’s Reinforcement Training Program

May include additional support duties such as proofing client deliverables, managing design requests, and occasionally filling in as a Call Coach and/or Survey Interview Specialist during high volume periods

Assist project leads with research and pulling together content for client deliverables, as requested

Data Entry and Analysis

Input and maintain accurate data in company databases, spreadsheets, and other systems.

Project Coordination

Collaborate with team members to ensure project-related tasks are completed on time and within budget

Support project managers in coordinating and tracking project timelines, deliverables, and milestones

Other duties as assigned

Qualifications

Knowledge, Skills, and Abilities

Strong knowledge of Microsoft Office Suite (Excel, Word, Outlook and PowerPoint)

Excellent verbal and written communication skills

Strong organizational skills with the ability to multitask and prioritize tasks effectively

Attention to detail and accuracy in completing administrative duties

Ability to work independently as well as collaboratively in a fast-paced environment

Ability to perform administrative work within project management applications

Ability to manage time effectively and manage multiple projects with competing priorities simultaneously

Minimum Education and Experience

College degree in communications, marketing, business or similar preferred

2-3 years past administrative experience or tenure in a corporate setting required

Past client-facing experience a plus

Physical Demands

Work is typically performed in a remote office setting

Occasionally travel may be required (less than 15%)

Disclaimer: The above job description summary is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of required responsibilities, duties and skills. The order in which responsibilities, duties and skills are listed is not significant.​

​

zr

Powered by JazzHR

  • Customer Experience Administrator

    1 month ago

    Portland, United States NRTC Full time

    NRTC is a dynamic and growing cooperative with more than 800 employees operating out of eight office locations. We are member-driven and technology-focused, providing solutions that help our 1,500 electric and telephone members bring all the advantages of today's evolving technology to rural America. Our solutions are developed specifically to meet the needs...

  • Customer Experience Administrator

    2 weeks ago

    Portland, United States NRTC - National Rural Telecommunications Cooperative Full time

    NRTC is a dynamic and growing cooperative with more than 800 employees operating out of eight office locations. We are member-driven and technology-focused, providing solutions that help our 1,500 electric and telephone members bring all the advantages of today's evolving technology to rural America. Our solutions are developed specifically to meet the needs...

  • Customer Experience Administrator

    3 weeks ago

    Portland, United States NRTC Full time

    NRTC is a dynamic and growing cooperative with more than 800 employees operating out of eight office locations. We are member-driven and technology-focused, providing solutions that help our 1,500 electric and telephone members bring all the advantages of today's evolving technology to rural America. Our solutions are developed specifically to meet the needs...

  • Customer Experience Specialist

    1 month ago

    Portland, United States ReVision Energy Full time

    ** Revision Energy** ** Customer Experience Specialist** South Portland, ME 04106 ReVision Energys South Portland, Maine location is currently looking for an individual who is excited to be on the front lines of solars rapid growth as a Customer Experience Specialist. This is a full time, office-based, M-F position. experience **ABOUT...

  • Customer Experience Specialist

    2 months ago

    Portland, United States ReVision Energy Full time

    ** Revision Energy** ** Customer Experience Specialist** South Portland, ME 04106 ReVision Energys South Portland, Maine location is currently looking for an individual who is excited to be on the front lines of solars rapid growth as a Customer Experience Specialist. This is a full time, office-based, M-F position. experience **ABOUT REVISION:**...

  • Customer Experience Specialist

    2 weeks ago

    Portland, United States ReVision Energy Full time

    ** Revision Energy** ** Customer Experience Specialist** South Portland, ME 04106 ReVision Energys South Portland, Maine location is currently looking for an individual who is excited to be on the front lines of solars rapid growth as a Customer Experience Specialist. This is a full time, office-based, M-F position. experience **ABOUT REVISION:**...

  • Director, Customer Experience

    3 weeks ago

    Portland, United States Mineral Full time

    **Director, Customer Experience** Portland, OR / Marketing Product Marketing / Regular Full Time Every small business journey is different, filled with its own twists and turns. Mineral is with them every step of the way, taking the guesswork out of HR and compliance so that theyre always ready for whatever lies ahead. Mineral brings together the best of two...

  • Customer Experience Representative

    3 weeks ago

    Portland, United States Fiskars Group Full time

    Customer Experience Representative page is loaded **Customer Experience Representative** **Customer Experience Representative** locationsPortland time typeFull time posted onPosted 14 Days Ago job requisition idJR-2708 Our purpose at Fiskars Group is to make the everyday extraordinary. Join our team and seize the extraordinary opportunity to influence the...

  • Customer Experience Representative

    2 weeks ago

    Portland, United States Fiskars Group Full time

    Customer Experience Representative page is loaded **Customer Experience Representative** **Customer Experience Representative** locationsPortland time typeFull time posted onPosted 14 Days Ago job requisition idJR-2708 Our purpose at Fiskars Group is to make the everyday extraordinary. Join our team and seize the extraordinary opportunity to influence the...

  • Customer Experience Specialist

    2 weeks ago

    Portland, United States Able Brewing Full time

    **Customer Experience Specialist** Full-Time in Portland, OR Enrich the experiences our customers have with Able and their products! Support our customers through chat, email and phone, improve our online support website, and occasionally pack and ship products to our distribution partners and wholesale accounts. In this role at Able Brewing, youll combine...

  • Customer Experience Manager

    1 week ago

    Portland, United States Root Whole Body Full time

    Job DescriptionJob DescriptionSalary: Salary + BonusCustomer Experience Manager A Career Opportunity for the sales and operations professional who knows how to build authentic customer relationships, frequency of visits and life-long loyalty. Location: Root Whole Body Schedule: Tuesday - Saturday, must be available holidays and weekends Position Type:...

  • Customer Experience Specialist

    1 month ago

    Portland, United States Able Brewing Full time

    **Customer Experience Specialist** Full-Time in Portland, OR Enrich the experiences our customers have with Able and their products! Support our customers through chat, email and phone, improve our online support website, and occasionally pack and ship products to our distribution partners and wholesale accounts. In this role at Able Brewing, youll combine...

  • Customer Experience Specialist

    10 hours ago

    Portland, United States Able Brewing Full time

    **Customer Experience Specialist** Full-Time in Portland, OR Enrich the experiences our customers have with Able and their products! Support our customers through chat, email and phone, improve our online support website, and occasionally pack and ship products to our distribution partners and wholesale accounts. In this role at Able Brewing, youll combine...

  • Customer Experience Manager

    4 weeks ago

    Portland, United States FoxEuropcar Mobility Group USA Full time

    Fox Rent A Car is a subsidiary of Europcar Mobility Group USA, a significant player in the USA mobility markets. Europcar Mobility Group USA's mission is to be the preferred "Mobility Service Company in the USA" by offering attractive alternative solutions to short-term rentals and long-term vehicle usage, with a growing range of mobility-related...

  • Customer Experience Manager

    3 weeks ago

    Portland, United States Brilliant Earth Full time

    Job DescriptionJob DescriptionCustomer Experience Manager - Portland, OregonThe Customer Experience Manager will build, lead and mentor a team of dedicated Customer Experience Assistants, Jewelry Consultants, and Concierges responsible for meeting quarterly sales targets and delivering exceptional service to Brilliant Earth customers. As the...

  • Customer Experience Manager

    2 weeks ago

    Portland, United States Brilliant Earth Full time

    Job DescriptionJob DescriptionCustomer Experience Manager - Portland, OregonThe Customer Experience Manager will build, lead and mentor a team of dedicated Customer Experience Assistants, Jewelry Consultants, and Concierges responsible for meeting quarterly sales targets and delivering exceptional service to Brilliant Earth customers. As the...

  • Customer Experience Associate

    4 weeks ago

    Portland, United States National Kitchen + Bath Association Full time

    **Customer Experience Associate at** Portland, Oregon Full-time **Job Description** Skills Experience Job Type Location Portland, Oregon Posted about 11 hours ago Architectural Surfaces has been a worldwide leader in granite, marble, quartz, tile and soapstone supply, now in over twenty locations across the United States. Our deep industry experience and...

  • Customer Experience Associate

    2 weeks ago

    Portland, United States National Kitchen + Bath Association Full time

    **Customer Experience Associate at** Portland, Oregon Full-time **Job Description** Skills Experience Job Type Location Portland, Oregon Posted about 11 hours ago Architectural Surfaces has been a worldwide leader in granite, marble, quartz, tile and soapstone supply, now in over twenty locations across the United States. Our deep industry experience and...

  • Customer Experience Specialist

    3 weeks ago

    Portland, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Full Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Customer Service-Test Center Administrator

    3 weeks ago

    Portland, United States Prometric Ireland Limited Full time

    **LOCATION:** **JOB TITLE:** Test Center Administrator **REPORTS TO:** Test Center Manager **DEPARTMENT:** Test Center **JOB OVERVIEW** The Test Center Administrator (TCA) serves as the face of Prometric in test centers around the world. These emerging professionals are part of a growing specialization within the company and thrive in fast-paced...