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Customer Experience Representative

4 months ago

Portland, United States Fiskars Group Full time

Customer Experience Representative page is loaded **Customer Experience Representative**

**Customer Experience Representative**

locationsPortland time typeFull time posted onPosted 14 Days Ago job requisition idJR-2708 Our purpose at Fiskars Group is to make the everyday extraordinary. Join our team and seize the extraordinary opportunity to influence the everyday

**Job Summary:**

Customer Service Representative responsible for achieving customer satisfaction within defined objectives for the company. Includes managing customer accounts via orders, complaints and problem resolution, customer communication, invoicing and responding to literature requests. High level of professional communication required.

**Responsibilities:**

* Receive, process and verify the accuracy of orders from customers and ensures customer needs are met.

* Handle complaints and other issues affecting customer orders, liaising where necessary with relevant stakeholders to solve order issues.

* Support and communicate with finance department, accounts receivable and sales.

* Organize deliveries, execute transport with needed documentation, and check availability of the goods to be shipped.

* Ensure customer requirements are properly documented and communicated regarding the orders and logistics.

* Responsible for maintaining ERP system Master data.

**Qualifications:** **?**

* High School Diploma or equivalent

* 1-3 years customer service experience

* Organizational, communication, analytical, and critical thinking skills needed

* High level of skill in alpha and numeric keyboarding, and strong data entry

**Location: Portland OR office.**

Join us in making the everyday extraordinary

US Legal Disclaimer: Fiskars Group is an equal opportunity employer. We believe diversity in our workforce is essential to a successful business. We condemn any form of racism and discrimination. We support and stand with those who speak out and seek justice. We strive to be a diverse and collaborative environment.

If you are an individual with a disability and need assistance applying for employment, please let us know by emailing applicants@fiskars.com . It may take up to one business day for a response.

More information about Equal Employment Opportunity can be found and Pay Transparency can be found .