Service Associate

2 weeks ago

Charlotte, United States McGriff Insurance Services Full time

The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one.If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).Regular or Temporary:RegularLanguage Fluency: English (Required)Work Shift:1st Shift (United States of America)Please review the following job description:Work collegially as a supportive member of a team for the benefit of the clients (external and internal) and company personnel. Maintain rapport and open, effective communication. Demonstrate strong organizational and project skills. Demonstrate high levels of interest, energy, and enthusiasm to meet or exceed clients' expectations. Act with responsiveness, urgency, and professionalism in all matters. Accept accountability for the quality and accuracy of work produced.ESSENTIAL DUTIES AND RESPONSIBILITIESFollowing is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.1. Set up new prospects and complete customer data entry according to procedures.2. Process audits, order loss runs, run proposal and generate loss summaries.3. Establish and communicate schedules.4. Open, distribute, scan and route mail.5. Order office supplies (if applicable).6. Show proficiency in utilizing resources and software to generate reports and/or other requested information.7. Invoice premiums related to clients.8. Complete routinely daily, weekly, and monthly reports, as assigned.9. Research and resolve policy discrepancies.10. Monitor real-time call arrival patterns to ensure satisfactory service levels.11. Keep manuals and carrier information up to date and retain knowledge of carrier and industry changes.12. Retrieve information from carrier web-sites, as required, and keep our Client Management system, appropriately updated.13. Maintain production goals for completing work, while maintaining high quality.14. Support service and production team in reaching overall agency revenue and retention goals.15. Maintains up to date knowledge of: departmental systems, related technology, and policies and procedures.16. Perform other duties, as assigned.QUALIFICATIONSRequired Qualifications:The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.1. High school graduate or equivalent2. Strong organizational skills3. Demonstrated proficiency in basic computer applications such as Microsoft Office software productsGeneral Description of Available Benefits for Eligible Employees of TIH Insurance: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of TIH Insurance offering the position. TIH offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on TIH's generous benefit plans, please visit our site. Depending on the position and division, this job may also be eligible for TIH's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.McGriff Insurance Services supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. McGriff Insurance Services is a Drug Free Workplace.EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify

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