Assistant Branch Manager

2 months ago

Towson, United States Rosedale Federal Full time

Assistant Branch Manager - Overlea Assistant Branch Manager - Overlea Join a successful, community-oriented bank with an engaging, employee focused culture Baltimore , MD / Overlea , MD / Perry Hall , MD * Directly assists the Branch Manager with all management functions including staffing, scheduling, performance management, training, one on ones, coaching, and employee recognition and development.

* Coaches branch staff on sales, service and operations.

* Leads branch meetings and huddles relating to products, sales and service and operations.

* Supports managements decisions and fulfills responsibilities in a professional manner while serving as a role model for staff.

* Keeps staff informed of any regulatory banking information and changes.

* Performs the Branch Managers duties in her/his absence.

* Informs staff of position meeting updates.

* Creates an outstanding customer experience that is personalized, responsive and convenient.

* Effectively engages in conversations with customers and seeks to understand their needs.

* Ensures that customers are serviced in a timely, accurate and thorough manner.

* Knows all Bank products and services, and effectively discusses them with customers while addressing specific benefits related to their banking needs.

* Seeks to build, deepen and retain customer relationships by anticipating and assisting with customer banking needs, effectively handling questions, complaints and providing solutions.

* Educates customers on how to access RFSL 24-7 through the various channels. Guides customers step by step through processes (i.e. online banking, ATM PIN reset).

* Sets the example in customer service delivery for other branch team members to emulate; knows the branch customer base and customers typical banking activity.

* Serves as product knowledge branch expert having thorough knowledge of product features and benefits and the ability to sell the benefits to customers. Provides product knowledge training for branch staff.

* Embraces the Banks relationship sales culture by acquiring relationships with new customers and deepening and retaining relationships with existing customers.

* Initiates conversations with customers by asking open ended questions to understand financial needs.

* Maintains a visible presence with customers throughout the branch including lobby, platform and teller line.

* Identifies and refers potential lending opportunities to the appropriate department.

* Participates in outbound customer calling efforts.

* Assists with directing, overseeing, delegating, and completing the daily operations to include management of security procedures, audit control, reporting, settlements, physical branch maintenance, proper branch opening and closing, and adherence to all policies and procedures.

* Runs a teller drawer as needed and processes transactions which may include: checking and savings deposits and withdrawals, loan transactions, safe deposit box payments and official checks.

* Opens new accounts to include checking, savings, CDs, IRAs, and business accounts and takes credit card applications.

* Applies thorough knowledge of account parameters and regulations to the opening, servicing and maintenance of each account type.

* Assists customers in completing and signing documents necessary to open new accounts. Reviews new account documents for accuracy.

* Performs proper procedures to close accounts (i.e. CD maturity).

* Processes the following: CD penalties, stop payments, ACH stop payments, currency transaction reports, PIN resets, debit card and ACH disputes, debit card orders and wire transfers.

* Maintains customers files and records, and scans documents into records management system.

* Updates and creates events on the Customer Relationship Management (CRM) system.

* Seeks to identify customer transaction patterns to protect customers security and report unusual patterns and coaches staff members to do the same.

* Demonstrates a positive mindset within the branch and in interactions across Rosedale Federal.

* Takes ownership of completing branch responsibilities and assigned projects.

* Trains new branch staff.

* Communicates relevant knowledge and information, as appropriate, with team members.

* Assists with staffing in other branches as needed.

* Actively participates in meetings, training and other learning opportunities to further develop knowledge of products, services and banking regulations.

* Completes all assigned online or in-person Compliance, Human Resources, and Departmental training modules/classes.

* Participates in community activities supported by Rosedale Federal.

* Excellent customer service and verbal and written communication skills.

* Strong interpersonal skills.

* Demonstrated initiative and ability to sell and cross sell products and services to build and deepen customer relationships.

* Effective problem solving and decision- making ability.

* Accurate and detail-oriented.

* Strong multi-tasking and organizational skills.

* Team player.

* Adaptable.

* Ability to count large sums of cash and coin.

* Solid knowledge of personal computers.

* Dependable.

* High School diploma, or equivalent.

* 2 to 5 years of experience in the Relationship Guide role or comparable experience. 1 to 2 years of supervisory experience preferred.

* Must be able to remain in a standing position for long periods of time (50%-75% of the time)

* The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

* Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

* May be required to assist at other branch locations based on business need.

* Ability to work a schedule that may include evenings and weekends and flexibility during the week.

* Must be able to lift up to 60 pounds.

Job Summary Company Employment Term and Type Regular, Full Time Hours per Week 37.5 Salary and Benefits Eligible to participate in all benefits offered to Rosedale Federal employees to include Medical, Dental, Vision, and 401(k) programs. Required Education High School or Equivalent Required Experience 2+ years

  • Business Center Assistant Manager

    3 months ago

    Towson, United States PNC Financial Services Group Full time

    Job Profile Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute...

  • Assistant Manager

    3 weeks ago

    Towson, United States DreamCrafters Management Full time

    Job DescriptionJob DescriptionOur firm is seeking an Entry Level Assistant Manager who is looking for a career that offers constant coaching, development, and long-term growth. The Entry Level Assistant Manager will monitor the program’s implementation and evaluate progress to determine changes in the running and focus of the campaigns managed. We are...

  • Service Manager

    2 months ago

    Towson, United States The Ladders Full time

    SERVICE MANAGER / SALES MANAGER - LEN THE PLUMBER / Baltimore Branch Len The Plumber is seeking a talented Manager to lead a team of Plumbing Techs in our very busy, high volume Baltimore Branch location! The ideal candidate will have 3-5 years of direct management experience with a proven record of mobilizing and driving a team to achieve set goals...

  • Assistant Manager

    2 months ago

    Towson, United States PURE RAW JUICE Full time

    Job DescriptionJob DescriptionPosition Summary:The Assistant Manager for Pure Raw Juice plays a critical role in supporting the smooth and successful operation of the store. This position involves overseeing daily operations, managing a team of baristas, ensuring exceptional customer service, and maintaining high standards of quality and cleanliness. The...

  • Assistant Manager Trainee

    4 weeks ago

    Towson, United States Towson Firm Full time

    Job DescriptionJob DescriptionDo you want to join a fast-paced growing organization that values their customers, communities, and employees? Join our thriving firm today! Business Management Trainee Duties: Identify areas for improvement, develop strategies, and execute hands-on business initiatives to increase brand awarenessEstablish new business...

  • Assistant Manager Trainee

    4 weeks ago

    Towson, United States Towson Firm Full time

    Job DescriptionJob DescriptionDo you want to join a fast-paced growing organization that values their customers, communities, and employees? Join our thriving firm today! Business Management Trainee Duties: Identify areas for improvement, develop strategies, and execute hands-on business initiatives to increase brand awarenessEstablish new business...

  • Assistant Manager Trainee

    1 week ago

    Towson, United States Towson Firm Full time

    Job DescriptionJob DescriptionDo you want to join a fast-paced growing organization that values their customers, communities, and employees? Join our thriving firm today! Business Management Trainee Duties: Identify areas for improvement, develop strategies, and execute hands-on business initiatives to increase brand awarenessEstablish new business...

  • Assistant Manager Trainee

    2 weeks ago

    Towson, United States Towson Firm Full time

    Job DescriptionJob DescriptionDo you want to join a fast-paced growing organization that values their customers, communities, and employees? Join our thriving firm today! Business Management Trainee Duties: Identify areas for improvement, develop strategies, and execute hands-on business initiatives to increase brand awarenessEstablish new business...

  • Universal Banker in Towson, MD

    2 months ago

    Towson, United States M&T Bank Full time

    Overview: Specializes in our branch customer experience through sales, service and digital engagement of our Consumer and Business Banking customers. Supports daily operations of the branch as a Teller and meets customer service and sales needs as required by the assigned branch. Holds customer appointments scheduled by customers and/or branch team as...

  • Management Trainee

    1 week ago

    Towson, United States DreamCrafters Management Full time

    Job DescriptionJob DescriptionWe are on a mission to find a high-performing, ambitious individual to have an immediate opportunity as a Management Trainee with us. Aspiring leaders looking for a supportive culture with individualized training tailored towards their learning abilities will thrive as part of a winning Management Trainee team.With our footprint...

  • Management Trainee

    2 weeks ago

    Towson, United States DreamCrafters Management Full time

    Job DescriptionJob DescriptionWe are on a mission to find a high-performing, ambitious individual to have an immediate opportunity as a Management Trainee with us. Aspiring leaders looking for a supportive culture with individualized training tailored towards their learning abilities will thrive as part of a winning Management Trainee team.With our footprint...

  • Management Trainee

    1 week ago

    Towson, United States DreamCrafters Management Full time

    Job DescriptionJob DescriptionWe are on a mission to find a high-performing, ambitious individual to have an immediate opportunity as a Management Trainee with us. Aspiring leaders looking for a supportive culture with individualized training tailored towards their learning abilities will thrive as part of a winning Management Trainee team.With our footprint...

  • Assistant Store Manager

    2 months ago

    Towson, United States Sugartown Worldwide LLC Full time

    Description About the Position The Assistant Store Manager’s primary responsibility is to achieve the Budgeted Net Sales for their respective store, provide an exceptional client experience, embrace the brand positioning, and lead the store in the absence of the Store Manager. The Assistant Store Manager should uphold and lead in the company Core...

  • Assistant Store Manager

    2 months ago

    Towson, United States Francesca's Full time

    Location: 825 Dulaney Valley Road Towson, Maryland 21204Employee Type: RegularWe offer a creative and friendly environment with plenty of opportunity for advancement.Our inclusive brand reflects our people and commitment to the world. We want you to be part of delivering unique, free-spirited fashion and lifestyle products & create a space to amplify the...

  • Assistant Project Manager

    1 month ago

    Towson, United States Blueprint Staffing Full time

    Job DescriptionJob DescriptionJob Title: Assistant Project ManagerOverview: The candidate will assist Project Managers in conceptualizing, organizing, and executing construction projects.Some of the benefits include:401(k) Dental insurance Fully Funded Health insurance Health savings account Paid time off Vision insurance Responsibilities:Learning and...

  • Assistant Store Manager

    1 month ago

    Towson, United States Chico's FAS Full time

    We are customer obsessed, innovative, and have the best culture in retail. Join our team today!POSITION OBJECTIVE:The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including managing sales...

  • Restaurant Assistant General Manager

    2 months ago

    Towson, United States Chopt Creative Salad Company Full time

    CHOPT Assistant General Manager (AGM) Base compensation: $58-65k per year annualized compensation (based on experience) Hours per week: 45 Here at CHOPT we're crazy about serving up the best tasting salads around. That means finding the highest quality ingredients, curating diverse flavors, and assembling a talented, passionate team that shares our vision...

  • Marketing Research Analyst

    2 months ago

    Towson, United States Baltimore County Employees Federal Credit Union Full time

    Position Description: About Us The Baltimore County Employees Federal Credit Union (BCEFCU) is a member-owned, not-for-profit financial cooperative founded in 1963 with assets of more than $500 million, proudly serving the employees of Baltimore County government, GBMC Healthcare, Gilchrist Hospice Care, Sheppard Pratt Health System, and more. Making a...

  • Part- time Assistant Property Manager

    2 weeks ago

    Towson, United States Enterprise Community Partners Full time

    Enterprise is a national nonprofit that exists to make a good home possible for the millions of families without one. We support community development organizations on the ground, aggregate and invest capital for impact, advance housing policy at every level of government, and build and manage communities ourselves. Since 1982, we have invested $72 billion...

  • Assistant Vice President for Academic Success, Enrollment Management

    1 month ago

    Towson, United States Towson University Full time

    Job Summary Towson University (TU) is one of the nation's top 100 public universities. Located north of Baltimore, TU currently enrolls more than 19,000 students and is the second-largest university in the prestigious University System of Maryland. Towson University values diversity and fosters a climate that is grounded in respect and inclusion to cultivate...