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Spanish-speaking center representative

3 months ago

Denver, United States Randstad Full time

Our client is a leading healthcare company with bulk needs for Spanish-speaking Call Center Representatives local to Denver, CO. This position is fully remote, with equipment provided, however candidates MUST live within 1-hour of Denver, CO. An onsite orientation and equipment pickup will take place the week before training starts. Candidates must pass the required assessments (provided by the recruiter), and must be fluent in English and Spanish in order to be submitted. This role does require weekends and holidays, with no time off during the first 90-days of training.

salary: $22.63 - $23.66 per hour
shift: First
work hours: 8 AM - 8 PM
education: High School

Responsibilities

  • Bilingual (Fluent and Literate in English and Spanish REQUIRED)
  • The Membership Services Representative is responsible for the increase in customer satisfaction and retention by providing members, customers, patients and providers with accurate, consistent, timely, and meaningful information.
  • They will provide higher level support to members' inquiries and issues as they utilize the healthcare plan and provider services, continuing to build rapport and collaborative relationships with current and prospective members in accordance with compliance guidelines.
  • They will answer heavy inbound calls, and provide customer support while navigating multiple computer applications.
  • Responds professionally to inquiries from internal/external customers.
  • Promotes, ensures and provides customer service to internal/external customers by demonstrating skills which are consistent with the organization's philosophy of providing extraordinary customer relations and quality service.
  • Initiates contact with the appropriate Health Plan, medical group and facility personnel to obtain information relevant to the concern or inquiry as needed.
  • Evaluates data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery.


The essential functions of this role include:
working weekends
Skills Call Center Support Call Center Follow-up Active Listening Telephone Etiquette Basic Computer Skills Industry Representative Patient Support Basic Software Skills Typing Skills EHR/Epic Data Entry Bilingual
Qualifications Years of experience: 0 years Experience level:
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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.