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Customer Success Executive

2 months ago

Falls Church, United States Alarm.com Full time

Customer Success Executive, Financial Products Summary ADC Advance is seeking a motivated Customer Success Executive to lead service provider sales, onboarding and usage of Smart Home Pay. This position suits candidates who thrive in a collaborative environment, working closely with smart, productive colleagues and customers to develop and enhance outstanding products and processes. You will engage with Operations, Sales, Support, Product, and Technology teams to help customers understand our offerings, grow with us, and achieve success using our products. Essential Duties and Responsibilities Manage a portfolio of projects and resources across multiple offerings in coordination with Operations, Sales, Support, Product, Finance, and Engineering teams. Collaborate with ADC Advance leadership and the Alarm.com Sales team to manage the new partner sales pipeline, organize partner recruitment efforts, oversee the underwriting experience, and support partner onboarding activities. Coordinate with leadership to monitor active partner KPIs, maximize partner success using ADC Advance products, and ensure compliance. Establish scalable structures and processes that enable program growth, including learning experiences for Alarm.com Sales representatives and new partners, from onboarding to continuing education Work cross-functionally with ADC Advance and Alarm.com teams to maximize the success of ADC Advance’s programs. Improve Smart Home Pay adoption and overall performance at the partner and partner sales representative levels through collaboration, product feedback and improvement, and training enhancements. Drive improvements in partner onboarding, training, and success by identifying areas of opportunity, developing strategies, and leading the implementation of changes. Define and measure Dealer and Sales representative milestones, prioritize deliverables, and manage cross-project, cross-team dependencies to meet team-wide goals. Administer, tailor, and implement Project Management tools to optimize partner onboarding, education, and operations. Other duties as assigned. Requirements Bachelor's Degree or technical degree. 1-3 years of relevant work experience as a program or project manager, with experience working within software development teams required. Proven ability to manage customers and productively engage in a customer-facing role. Leadership experience with the ability to motivate others and build consensus. Excellent communication, presentation, organizational, and customer service skills. Ability to communicate and collaborate cross-functionally across diverse perspectives and areas of expertise. Strong quantitative, analytical, and critical thinking skills. Ability to work on multiple projects simultaneously in a small, fast-paced environment. Passion for consumer technology and a keen interest in developing a deep understanding of complex products and technologies. General knowledge of business, technology, economics, and/or finance. COMPANY INFO Alarm.com is the leading cloud-based platform for smart security and the Internet of Things. More than 7.6 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we’re innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more. We’re seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them. For more information, please visit

www.alarm.com

. COMPANY BENEFITS Alarm.com offers competitive pay and benefits inclusive of subsidized medical plan options, an HSA with generous company contribution, a 401(k) with employer match, and paid holidays, wellness time, and vacation increasing with tenure. Paid maternity and bonding leave, company-paid disability and life insurance, FSAs, well-being resources and activities, and a casual dress work environment are also part of our outstanding total rewards package Alarm.com

is an Equal Opportunity Employer

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