E-Banking Administrator
3 weeks ago
Job Type
Full-time
Description
Essential Duties and Responsibilities
include the following. Other duties may be assigned.
Process and review ACH uploads
Assist customers locked out of online banking and business remote deposit capture
Approve, process and link new online banking accounts to customer IDs
E-account Opening
Card Services and Zelle reports
Review and correct Load Errors in Fiserv DNA - morning and late afternoon
Process Payment Decisions in Fiserv DNA
Review and process IAT's
Review and process Check 21 (Fed returned items)
Review and process RDC item
Review and process Mobile Banking items
Review and process new and additional business and retail accounts in Online Banking (DNA Web)
Review and respond to customer messages in Online Banking
Respond to customer inquiries in a timely manner (email, phone, etc.)
Handle Online Banking issues such as password changes, setting up online banking, setting up or solving problems with Zelle, Bill pay, etc.
Review and create Mobile Banking end of day reports (includes RDC) for business and retail
Troubleshoot any ACH issues as reported by accounting
Review various reports (ACH Exceptions, Electronic funds load and unload reports)
RDC contracts/renewals
ACH origination contracts/renewals
RDC - setup online, installations - on demand
Performs other job-related duties as may be assigned.
Experience Required:
2-3 years Fiserv DNA
2-3 years e-banking/call center support
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