Customer Service

7 days ago


Livermore, United States Collabera Full time

Description

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Customer Service

Contract: Livermore, California, US

Salary Range: 18.00 - 21.00 | Per Hour

Job Code: 356409

End Date: 2025-01-02
Days Left: 3 days, 2 hours left

Apply

Customer Service role in Livermore, CA and Temecula, CA

Responsibilities:
  • Communicate with up to 50 patients daily via phone and email professionally.
  • Address inquiries about patient statements, billing, and general questions.
  • Reconcile patient accounts to ensure statement accuracy.
  • Demonstrate knowledge of Medicaid, Medicare, and commercial insurances.
  • Interpret Explanations of Benefits (EOB) and Remittance Advice (RA).
  • Explain billing statements and methodologies clearly.
  • Assist in monthly closing by ensuring all information is entered into the system.
  • Process credit card payments and monitor hardship applications.
  • Follow all HIPAA guidelines.
Qualifications:
  • High school diploma or equivalent required.
  • Strong verbal and written communication skills.
  • Knowledge of Revenue Cycle Customer Billing.
  • Previous Customer Service/Call-center experience
  • Strong customer service skills and professional demeanor.
Preferred Qualifications:
  • Secondary education or Medical Certification.
  • Experience in the healthcare industry.
  • Familiarity with CRM tools and analytics.
Pay Range:

$18/hr to $21/hr (Without any benefits)

Job Requirement
  • CRM
  • Customer service
  • Call
  • Calling
  • Insurance
  • billing
  • patient
  • collection
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Anwesha Mohapatra
  • anwesha.mohapatra@collabera.com


Apply Now
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