Customer Service
3 weeks ago
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Customer Service
Contract: Livermore, California, US
Salary: $21.00 Per Hour
Job Code: 356409
End Date: 2025-01-02
Days Left: 28 days, 2 hours left
Apply
Customer Service role in Livermore, CA and Temecula, CA
Responsibilities:
- Communicate with up to 50 patients daily via phone and email professionally.
- Address inquiries about patient statements, billing, and general questions.
- Reconcile patient accounts to ensure statement accuracy.
- Demonstrate knowledge of Medicaid, Medicare, and commercial insurances.
- Interpret Explanations of Benefits (EOB) and Remittance Advice (RA).
- Explain billing statements and methodologies clearly.
- Assist in monthly closing by ensuring all information is entered into the system.
- Process credit card payments and monitor hardship applications.
- Follow all HIPAA guidelines.
Qualifications:
- High school diploma or equivalent required.
- Strong verbal and written communication skills.
- Knowledge of Revenue Cycle Customer Billing.
- Previous Customer Service/Call-center experience
- Strong customer service skills and professional demeanor.
Preferred Qualifications:
- Secondary education or Medical Certification.
- Experience in the healthcare industry.
- Familiarity with CRM tools and analytics.
Pay Range:
$18/hr to $21/hr (Without any benefits)
Job Requirement
- CRM
- Customer service
- Call
- Calling
- Insurance
- billing
- patient
- collection
- Recruiter
- Phone
- Anwesha Mohapatra
- anwesha.mohapatra@collabera.com
Apply Now
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