Patient Access Specialist

5 months ago

Appleton, United States ThedaCare Full time
Why ThedaCare?

Living A Life Inspired

Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion to provide outstanding care. We are inspired to reinvent health care by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do. Each of us are called to take action in delivering higher standards of care, lower costs and a healthier future for our patients, our families, our communities and our world.

At ThedaCare, our team members are empowered to be the catalyst of change through our values of compassion, excellence, leadership, innovation, and agility. A career means much more than excellent compensation and benefits. Our team members are supported by continued opportunities for learning and development, accessible and transparent leadership, and a commitment to work/life balance. If you're interested in joining a health care system that is changing the face of care and well-being in our community, we encourage you to explore a future with ThedaCare.

Benefits, with a whole-person approach to wellness -
  • Lifestyle Engagement
    • e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support
  • Access & Affordability
    • e.g. minimal or zero copays, team member cost sharing premiums, daycare


About ThedaCare

Summary :
POSITION SUMMARY: The Patient Access Specialist performs scheduling, pre-registration, and/or registration duties for ThedaCare patients to ensure that necessary information is in place to support quality, timely service. This includes scheduling diagnostic services, verifying benefits, calculating the patient's financial liability, validating demographics information, performing point of service collections and communicating essential information regarding the scheduled service to the patient. The Patient Access Specialist performs these functions while meeting the mission and goals of ThedaCare and regulatory compliance requirements.

Job Description:

Key Accountabilities:
  • Schedules and pre-registers patients including obtaining and validating demographic and insurance information while maintaining a 95% quality rating and meeting appropriate productivity metrics as well as ensuring appropriate procedure based on physician orders.
  • Selects accurate medical records for patient safety
  • Provides proper patient instructions while providing excellent customer services
  • Process patient pre-registrations and admissions timely and accurately.
  • Collects and enters all necessary demographic, clinical, billing, and insurance information from customers or responsible parties to facilitate a seamless customer experience.
  • Review patient's benefits to create patient estimates while determining patient's financial liability, collecting and processing payments from patients. Reconciles payments made within the day.
  • Facilitates the flow of patient forms, patient letters, and date collection per department needs.
  • Proactively problem solves access issues that arise when scheduling to meet stakeholder's needs, which can include adjusting schedules to utilize unused time due to cancellations and to accommodate patient needs.
  • Answers phones, takes appropriate action, and forwards when necessary to appropriate departments
  • Performs administrative tasks to support operational needs of area
Qualifications:
  • High school diploma or GED
  • 1-2 years of healthcare or customer service experience.
Physical Demands:
  • Ability to move freely (standing, stooping, walking, bending, pushing and pulling) and lift up to a maximum of twenty-five (25) pounds without assistance
  • Job classification is not exposed to blood borne pathogens (blood or bodily fluids) while performing job duties
Work Environment:
  • Normally works in climate controlled office environment
  • Interaction with department members and other healthcare providers
  • Frequent sitting with movement throughout office space
  • Use of computers throughout work day
  • Frequent use of keyboard with repetitive motion of hands, wrist and fingers
  • Occasional high noise level in work environment


Position requires compliance with department specific competencies.

I understand that this is a summary of job responsibilities and does not create contractual terms and conditions and is subject to change in order to meet organizational needs. My employment with ThedaCare is "at-will".

I have read and understand the job description for my position. I agree to comply with the corporate policy and all laws, rules, regulations and standards of conduct relating to my position. As team member, I understand my duty to report any suspected violation of law or the standards of conduct to my immediate supervisor or the Corporate Compliance Officer.

Team Member Signature Date

Scheduled Weekly Hours:
40Scheduled FTE:
1Location:
ThedaCare Corporate Office - Neenah,WisconsinOvertime Exempt:
No

  • Patient Access Representative

    4 weeks ago

    Appleton, Wisconsin, United States Actalent Full time

    Job Title: Patient Access RepresentativeJob Summary:The Patient Access Representative will serve as the liaison between the organization and patients, providing product education and handling a wide range of customer inquiries while ensuring a positive customer service experience.Key Responsibilities:Act as a liaison between the customer base and patients,...

  • Patient Access Rep I

    1 month ago

    Appleton, United States Actalent Full time

    Job Title: Patient Access Rep IJob DescriptionSummary: The main function of a patient access representative is to act as the liaison between the organization and the customer/patient. They will provide product education and handle a wide variety of questions while ensuring a positive customer service experience.Job Responsibilities:- Act as a liaison between...

  • Patient Access Rep I

    1 month ago

    Appleton, United States Actalent Full time

    Job DescriptionJob DescriptionJob Title: Patient Access Rep IJob DescriptionSummary: The main function of a patient access representative is to act as the liaison between the organization and the customer/patient. They will provide product education and handle a wide variety of questions while ensuring a positive customer service experience.Job...

  • Patient Care Specialist

    4 weeks ago

    Appleton, Wisconsin, United States Ascension Full time

    Unlock Your Potential in Senior CareAt Ascension Living, we're dedicated to providing exceptional services and support to seniors across the country. As a Patient Care Technician, you'll play a vital role in delivering personalized care and creating a warm, welcoming environment for our residents.As a member of our team, you'll have access to a range of...

  • Certified Medical Assistant

    2 weeks ago

    Appleton, Wisconsin, United States Ascension Full time

    Patient Care Specialist Job SummaryWe are seeking a skilled and compassionate Patient Care Specialist to join our team at Ascension St Elizabeth. As a key member of our Pulmonology department, you will play a vital role in providing high-quality patient care and supporting our healthcare team.Responsibilities:Assist with the examination and treatment of...

  • Home Health Nurse Specialist

    2 weeks ago

    Appleton, Wisconsin, United States Almost Family Full time

    We're seeking skilled Home Health Nurse Specialists to join our team in Appleton and surrounding areas. We offer a range of opportunities, including PRN, part-time, and full-time positions, with competitive weekly pay.At Almost Family, a part of LHC Group, we prioritize a culture of caring, belonging, and trust, fostering meaningful connections with...

  • Emergency Veterinarian

    4 weeks ago

    Appleton, Wisconsin, United States BluePearl Full time

    About the RoleWe are seeking a highly skilled and dedicated Emergency Veterinarian to join our team at BluePearl Fox Valley. As a critical care specialist, you will be responsible for providing exceptional patient care and working collaboratively with our team of specialists to deliver high-quality emergency and critical care services.What We...

  • Medical Travel Nurse Specialist

    2 weeks ago

    Appleton, Wisconsin, United States Solomon Page Full time

    At Solomon Page, we are looking for a skilled Medical Travel Nurse Specialist to join our team in Appleton, Wisconsin. As a trusted leader in healthcare staffing, we offer a comprehensive benefits package that includes immediate medical coverage, virtual care through ReviveHealth, and access to dental and vision coverage, commuter benefits, a 401(k) plan,...

  • Pediatric Nephrology Specialist

    3 weeks ago

    Appleton, Wisconsin, United States ThedaCare Full time

    We are seeking a highly skilled Pediatric Nephrologist to join our team at Children's Wisconsin. As a fellowship trained specialist, you will be responsible for providing exceptional care to our young patients. This appointment is anticipated at the Assistant/Associate Professor level and will be based in our Fox Valley Region.The Fox Valley is a thriving...

  • Licensed Practical Nurse

    4 weeks ago

    Appleton, Wisconsin, United States ThedaCare Full time

    About the RoleThe Licensed Practical Nurse (LPN) plays a vital role in delivering high-quality patient care at ThedaCare. As a key member of our healthcare team, you will work closely with registered nurses, advanced practice clinicians, and physicians to provide specialized, evidence-based nursing care across the continuum.As an LPN, you will be responsible...

  • Medical Assistant

    4 weeks ago

    Appleton, Wisconsin, United States ThedaCare Full time

    About ThedaCareThedaCare is a healthcare system that is changing the face of care and well-being in our community. We are inspired to reinvent healthcare by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do.Job SummaryThe Certified Medical Assistant provides patient-centered, specialized, evidence-based...

  • Patient Care Technician

    1 month ago

    Appleton, United States ThedaCare Full time

    Why ThedaCare? Living A Life Inspired! Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion to provide outstanding care. We are inspired to reinvent health care by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do. Each of us are called to take action in delivering higher...

  • Patient Registration Coordinator

    3 weeks ago

    Appleton, Wisconsin, United States LHH Recruitment Solutions Full time

    Are you passionate about delivering exceptional patient care and interested in a career in healthcare administration? LHH Recruitment Solutions is seeking a Patient Registration Admin for a contract-to-hire position in a dynamic healthcare environment. This is a great opportunity to join a nationwide and successful healthcare company.Greet and check patients...

  • Physical Therapist

    4 weeks ago

    Appleton, Wisconsin, United States ThedaCare Full time

    About the RoleWe are seeking a skilled Physical Therapist to join our team at ThedaCare. As a Physical Therapist, you will play a vital role in helping patients recover from injuries or illnesses that affect their ability to move and perform daily activities.Key ResponsibilitiesDevelop and implement individualized therapy plans to promote patient recovery...

  • Physical Therapist

    4 weeks ago

    Appleton, Wisconsin, United States ThedaCare Full time

    Job Summary:The Physical Therapist at ThedaCare is responsible for diagnosing and treating patients with medical problems or other health-related conditions that limit their ability to move and perform functional activities in their daily lives. The ideal candidate will have a strong passion for delivering high-quality patient care and a commitment to...

  • Patient Care Specialist

    4 weeks ago

    Appleton, Wisconsin, United States Fresenius Medical Care North America Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Patient Care Technician to join our team at Fresenius Medical Care North America. As a Patient Care Technician, you will play a vital role in providing exceptional patient care and support to our patients undergoing dialysis treatment.Key ResponsibilitiesAssist patients with daily living...

  • Surgical Technologist

    2 weeks ago

    Appleton, Wisconsin, United States ThedaCare Full time

    Surgical Technologist Job Description**About the Role**As a Surgical Technologist at ThedaCare, you will play a vital role in the preparation and care of surgical patients. Under the general direction of a professional nurse or physician, you will possess expertise in sterile/aseptic technique and combine knowledge of human anatomy, surgical procedures, and...

  • Patient Care Specialist

    3 weeks ago

    Appleton, Wisconsin, United States Ascension Full time

    Job SummaryAs a Patient Attendant at Ascension, you will play a vital role in providing exceptional patient care and support. This is an exciting opportunity to join a dynamic team and make a meaningful difference in the lives of our patients.Key ResponsibilitiesPerform basic patient monitoring activities under the supervision of a Registered Nurse...

  • Physician - Hospitalist Specialist

    3 weeks ago

    Appleton, Wisconsin, United States Ascension Health Full time

    Job DetailsWe are seeking a highly skilled Family Medicine or Internal Medicine Physician to join our team at Ascension Wisconsin. This is a great opportunity for a dedicated professional to provide medical services to patients in a dynamic and supportive environment.ResponsibilitiesEvaluate and treat patients with appropriate medical diagnostic and...

  • Patient Care Specialist

    4 weeks ago

    Appleton, Wisconsin, United States Ascension Full time

    Unlock Your Potential in Senior CareAt Ascension Living, we're dedicated to providing exceptional services and support to seniors across the country. As a Patient Care Technician, you'll play a vital role in delivering personalized care and enhancing the lives of our residents.About the RoleAs a Patient Care Technician, you'll work closely with our...