Specialist I WEC Energy Group Location: Wisconsin Category: Specialist
3 weeks ago
We Energies, a subsidiary of WEC Energy Group, is seeking aSpecialist Iin ourPewaukee, Wisconsinlocation.This is a job family position were expereince will be the determining factor.Job SummaryGeneral responsibilities are to support Customer Service and Operations (CSO) by performing business and operations analysis work supporting the business decision-making needs of CSO. The Specialist will act as a liaison between the IT development group and business units for the development and implementation of enhancements to existing systems and new systems. This position performs business systems needs analysis, assists in formulating and defining systems scope and objectives through research and fact finding combined with a basic understanding of business systems and industry requirements. Other responsibilities include; defining specifications, conducting testing, implementing and maintaining systems, and assists in developing recommendations to solve problems and issues related to business system operations. This role may also require project management oversight on CSO initiatives.This position also has a role during storm mobilizations.Job ResponsibilitiesAssists in the building and maintaining of business systemsEnsures systems are operating as designed, evaluates requests for changes, and provides routine system maintenanceDocuments system processes and procedures, suggests system improvements, and makes daily decisions involving direct application of technical knowledge to system issuesLeads project management initiatives for system and departmental projectsAssists in developing business cases while managing the budget and timeline for the projectAssesses and refines system functionality by formulating solutions, developing test plans, conducting testing, and implementing improvementsArticulates customer and technology requirements into structured documents and communications with customers and IT specialists to ensure the requirements can be clearly understoodMaintains relationships with other IT areas and outside vendorsCoordinates work with IT staff and other business unitsEnsures business systems are operating at an acceptable level of qualityMonitors the use of routine controls and assists end users in developing reports and/or database queriesTroubleshoots outage management system issues and relates feedback to IT for resolutionSupports a variety of outage management tools and systems such as; PCAD, OMS/ADMS, ARCOS, SharePoint, and OM Web PortalAssists in the development and roll out of system and storm process trainingMaintains and updates a variety of documentation including; manuals, lesson plans, and proceduresMinimum Experience RequiredBachelor's degree required; in lieu of degree, 5+ years' experience in the use of electric and gas distribution work management systems (PCAD, ARCOS, OMS, etc)Excellent interpersonal, organizational and communication skillsSkill and ability to provide effective formal management presentations of strategic and operational business issuesStrong analytical and computer skills, and ability to identify creative solutions to complex and abstract issuesThis position also has a role during storm mobilizations.End Date: 05/10/2024Req ID: 3967Read the full posting.#J-18808-Ljbffr
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