Customer Care Representative
3 weeks ago
Imagine a company that recognizes excellence in not only the products it sells, but also in its employees. R.S. Hughes Company, Inc. is that company. We hold ourselves to the highest standards of quality and professionalism - and we treat our employees like the valuable assets they are.
Founded in 1954, R.S. Hughes Co., Inc. is a dynamic, North American distributor of industrial supplies. With 49 warehouse sites in the United States and Mexico, we maintain an extensive inventory of adhesives, abrasives, electrical, static control, tapes, labeling and safety products.
In addition to competitive salaries and benefits, we offer an environment that asks you to make a difference. We value hard work and common sense, and we consistently reward those that exemplify these traits. If you're looking for a great team to grow with and if you are willing to embrace the challenges of being expected to be the best, we welcome you to come join the R.S. Hughes Company, Inc. team
Position Description
TheCustomer Care Representativewill be responsible for handling a high-volume of phone inquiries from R.S. Hughes B2B customers and Outside Sales Reps, regarding pricing, availability, and delivery logistics. This position will manage orders to include order entry, backlog management, and leverage all available resources to meet customer expectations while creating a positive customer experience. This role is expected to adhere to all company policies and safety protocols.
Key Competencies Required to be Successful as a Customer Support Representative
- Guide and process customer orders and inquiries in a fast-paced environment using world-class technology.
- Provide internal support to assigned Sales Representatives regarding any customer problems, complaints, or requests.
- Solve customer problems and find best possible solutions.
- Help customers navigate RS Hughes' website and place orders online.
- Handle complaints within established guidelines and initiate appropriate follow-up and response.
- Track orders/trace deliveries that customers have not received to determine status of order and expected time arrival.
- Assist customers with returned goods; write up returned goods authorizations for returning merchandise.
- Provide knowledgeable answers to questions about products, pricing, and availability.
- Respond to shipping inquiries and answer order status questions.
- Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service.
- Proactively communicate in a timely manner with customers about order verification, order status, pricing, and shipment status.
- Coordinates in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests.
- Provide attention to detail while also multitasking to complete the assignments.
- Perform other job duties as assigned.
- High School Diploma or GED equivalent.
- Minimum of 2 years of experience in product based,Business to Business customer serviceor phone-based support Required.
- Minimum of 1 year experience of data entry required.
- Must be local market based with full US work eligibility
- Excellent verbal and written communication skills
- Excellent data entry skills
- Results driven
- Detailed oriented
- Strong problem-solving skills
- Ability to work independently with limited supervision
- Strong computer and organizational skills
#LI-KD1
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
-
Customer Care Representative
2 months ago
Phoenix, United States GuildQuality Full timeCreated: Mar 10th 2021 **Customer Care Representative** Full-time employee Phoenix, AZ **Overview**: This position is primarily responsible for meeting with homeowners to determine areas of concern and coordinate repair schedules. Once repairs are completed, verify accuracy of subcontractor workmanship. * Receives calls and review correspondence from...
-
A1 Customer Care Representative
2 months ago
Phoenix, United States A1 Garage Door Service, LLC Full time(This list may not include all the duties assigned)Proven sales and customer support experience or experience as a Client Service Representative. Strong written and verbal communication skills. Strong active listening skills. Ability to multi-task, p Customer Care, Representative, Garage Door, Retail, Computer
-
Customer Care Representative
2 months ago
Phoenix, United States R.S. Hughes Company Inc. Full timeJob DescriptionJob DescriptionImagine a company that recognizes excellence in not only the products it sells, but also in its employees. R.S. Hughes Company, Inc. is that company. We hold ourselves to the highest standards of quality and professionalism — and we treat our employees like the valuable assets they are.Founded in 1954, R.S. Hughes Co., Inc. is...
-
Customer Care Representative
1 day ago
Phoenix, Arizona, United States Woodside Homes Full timeAbout Woodside HomesAs a leading homebuilder in the United States, Woodside Homes is committed to delivering exceptional customer experiences and building high-quality homes that meet the needs of our customers.Job OverviewThe Customer Care Representative will be responsible for ensuring timely responses to all warranty concerns and delivering service levels...
-
Customer Service Representative
2 weeks ago
Phoenix, Arizona, United States A1 Garage Door Service, LLC Full timeCustomer Care RepresentativeWe are seeking a highly skilled Customer Care Representative to deliver exceptional service to our customers. As a key member of our team, you will be responsible for providing top-notch support and ensuring customer satisfaction.Proven sales and customer support experience or experience as a Client Service RepresentativeStrong...
-
Customer Sales Representative
4 months ago
Phoenix, United States LMC Phoenix, Inc. Full timeJob DescriptionJob DescriptionCustomer Sales Representative This is an in-person position, we do not offer remote at this time.We are searching for a person who cares about the quality of products and services they represent, their customers, and their co-workers. As an Entry Level Sales Representative, your main goals will be to retain customers, increase...
-
Business Care Customer Support Representative
2 weeks ago
Phoenix, Arizona, United States Clearwave Communications Full timeBusiness Care Customer Support RepresentativeJob Category: Corporate Requisition Number: CUSTO03266Job OverviewJoin the dynamic team at Clearwave Communications as a Business Care Customer Support Representative. In this role, you will serve as the primary contact for our enterprise-level clients, addressing inquiries related to billing, service...
-
Customer Service Representative
2 days ago
Phoenix, Arizona, United States Nanette Mcclelland-Miller - State Farm Agent Full timeCustomer Service Representative Job Description **About the Role** As a Customer Service Representative with Nanette McClelland-Miller - State Farm Agent, you will play a vital role in delivering exceptional client experiences that drive the growth of our successful insurance agency. Your primary responsibility will be to provide top-notch customer service...
-
Customer Service Representative, Business Care
3 months ago
Phoenix, United States Clearwave Communications Full time** Customer Service Representative, Business Care** **Job Category****:** Corporate **Requisition Number****:** BUSIN03164 Showing 1 location **Job Details** **Description** Join Sparklight's growing and talented team as a Business Care Specialist! As a Business Care Specialist, you will be the go-to contact for our business enterprise level customers. You...
-
Customer Service Representative
5 days ago
Phoenix, Arizona, United States Collabera Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Collabera. As a Customer Service Representative, you will be responsible for providing exceptional customer service to small business credit card customers.Key ResponsibilitiesHandle 40-60 inbound calls per day to service the needs of small business credit card...
-
Customer Service Representative
5 days ago
Phoenix, Arizona, United States R.S. Hughes Full timeAbout the RoleR.S. Hughes Company, Inc. is a dynamic distributor of industrial supplies seeking a skilled Customer Care Representative to join our team. As a key member of our customer-facing team, you will be responsible for handling high-volume phone inquiries from B2B customers and Outside Sales Representatives, providing exceptional customer service and...
-
Customer Care Representative II
3 weeks ago
Phoenix, Arizona, United States Continental Lab Products Full timeCustomer Service Representative IIJob Category: Customer Experience Requisition Number: CUSTO005272Job OverviewJoin Continental Lab Products, a prominent organization in the healthcare sector focused on dental solutions. We provide a comprehensive range of specialized products, services, and technologies to meet diverse dental restoration requirements. Our...
-
Customer Service Representative
1 month ago
Phoenix, United States Penn Foster Inc Full timeLooking for a qualified customer service representative for your business? Feel free to use this copy-paste friendly template as is or customize it based on your specific requirements. Main Responsibilities of a Customer Service Representative Serves customers by providing all necessary service and product information. Resolves service and product...
-
Customer Service Representative
2 days ago
Phoenix, Arizona, United States R.S. Hughes Full timeAbout the RoleR.S. Hughes Company, Inc. is seeking a highly skilled Customer Care Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our B2B customers and Outside Sales Representatives.Key ResponsibilitiesManage a high-volume of phone inquiries regarding pricing,...
-
Customer Service Representative
4 months ago
Phoenix, United States Circle K Full time**Customer Service Representative** 1 Sunderland Rd, Whately, MA 01093, United States of America R5793 JOB DESCRIPTION Store 4707508: 1 Sunderland Rd, Whately, Massachusetts 01093**Customer Service Representative** We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment...
-
Customer Service Representative
4 months ago
Phoenix, United States EMI Health Full time** Customer Service Representative** ** Phoenix, Arizona** Become a part of EMI Healths growing organization. EMI Health is an employee benefits firm providing insurance products to companies and individuals in many states across the country. We provide our employees with an outstanding benefit package that includes paid medical and dental coverage for...
-
Customer Service Representative
2 months ago
Phoenix, United States IEWC Full timeOF POSITION: The Customer Service Representative (CSR) is responsible for providing best in class support for our customers. Reporting to the Customer Service Supervisor, this role manages the day to day customer activities such as customer orders, p Customer Service, Customer Service Representative, Customer Experience, Representative, Microsoft, Retail
-
Customer Service Representative
3 months ago
Phoenix, United States The Pella Corporation Full timeThe Customer Service Representative (CSR) is responsible for providing quality customer service to internal and external customers daily via telephone, email, web service request, fax, or in-person communication. This position is responsible for ensu Customer Service, Customer Service Representative, Representative, Manufacturing, Retail, Service
-
Customer Service Representative
3 weeks ago
Phoenix, United States CVS Health Full timeBring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand with heart at its center our purpose sends a personal message that how we deliver...
-
Customer Service Representative
5 days ago
Phoenix, Arizona, United States Luxury Bath Technologies Full time{"h1": "Customer Service Representative", "p": "At Luxury Bath Technologies, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, scheduling appointments, and managing sales representative schedules. If you have a...