Customer Service Representative

2 weeks ago

Phoenix, United States CVS Health Full time

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand with heart at its center our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

**Position Summary**

Please note this role will be trained virtually in the CST time zone.

Training: 11 weeks (No PTO) M-F 8:30am to 5:00pm CST

Permanent Schedule: M-F Will be between 8:00am to 5:00pm CST

The role of the Customer Service Representative is to be a customer-focused by putting people first during every interaction, inspiring trust by being courteous, empathetic, and a service professional. Create simplicity by effectively using knowledge of plans, products, procedures and systems to provide information and resolve issues, resulting in enhanced customer satisfaction and retention. The Customer Service Representative position is designed to join forces across Aetnas window to our members, providers, physicians and hospitals. As a Customer Service Representative, you must rise to the challenge with the image you project over the telephone and how you handle the callers situation is the publics perception of Aetna. We provide a human connection when it is needed most.

**Required Qualifications**

- Must live in the CST time zone area

-Experience in a production environment.

-Customer Service experiences in a transaction-based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate.

-Strong communication and problem-solving skills -Empathy towards customers needs and concerns

-Strong computer navigation and typing skills

-Ability to manage multiple tasks in a transaction / high volume-based environment

**Education**

High School Diploma, G.E.D. or equivalent experience

**Pay Range**

The typical pay range for this role is:

$17.00 - $31.30

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Companys 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 09/23/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

  • Customer Service Representative

    3 weeks ago

    Phoenix, United States Customer Labs Full time

    Would you like to play a key role in supporting TrackMan's Support Team and our customers? Are you motivated, self-driven and willing to go the extra mile? Then you should join our successful TrackMan Support team! As a Tier 1 customer support technician, you will be providing an exceptional customer experience, interfacing with multiple internal and...

  • Customer Service Representative

    1 week ago

    Phoenix, Arizona, United States A1 Garage Door Service, LLC Full time

    Customer Care RepresentativeWe are seeking a highly skilled Customer Care Representative to deliver exceptional service to our customers. As a key member of our team, you will be responsible for providing top-notch support and ensuring customer satisfaction.Proven sales and customer support experience or experience as a Client Service RepresentativeStrong...

  • Bilingual Customer Service Representative

    3 days ago

    Phoenix, Arizona, United States Acro Service Corp Full time

    Job Summary:Acro Service Corp is seeking a highly skilled and bilingual customer service representative to join our team. As a customer service representative, you will be responsible for providing exceptional customer service to our clients, resolving issues in a timely and professional manner, and working effectively as a member of a support team.Key...

  • Customer Service Representative

    3 weeks ago

    Phoenix, United States Penn Foster Inc Full time

    Looking for a qualified customer service representative for your business? Feel free to use this copy-paste friendly template as is or customize it based on your specific requirements. Main Responsibilities of a Customer Service Representative Serves customers by providing all necessary service and product information. Resolves service and product...

  • Customer Service Representative

    3 months ago

    Phoenix, United States EMI Health Full time

    ** Customer Service Representative** ** Phoenix, Arizona** Become a part of EMI Healths growing organization. EMI Health is an employee benefits firm providing insurance products to companies and individuals in many states across the country. We provide our employees with an outstanding benefit package that includes paid medical and dental coverage for...

  • Customer Service Representative

    1 month ago

    Phoenix, United States IEWC Full time

    OF POSITION: The Customer Service Representative (CSR) is responsible for providing best in class support for our customers. Reporting to the Customer Service Supervisor, this role manages the day to day customer activities such as customer orders, p Customer Service, Customer Service Representative, Customer Experience, Representative, Microsoft, Retail

  • Customer Service Representative

    3 months ago

    Phoenix, United States The Pella Corporation Full time

    The Customer Service Representative (CSR) is responsible for providing quality customer service to internal and external customers daily via telephone, email, web service request, fax, or in-person communication. This position is responsible for ensu Customer Service, Customer Service Representative, Representative, Manufacturing, Retail, Service

  • Customer Service Representative

    2 months ago

    Phoenix, United States Sysco Full time

    This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (Customer Sales Representative), the goal is to assist and help resolve all customer needs as Customer Service Representative, Customer Service, Sales Representative, Account Executive, Representative,...

  • Pension Customer Service Representative

    2 weeks ago

    Phoenix, United States Southwest Service Administrators Inc Full time

    Job DetailsJob Location Phoenix AZ - Phoenix, AZ Position Type Full-Time Travel Percentage None Job Shift Day Description The Pension Customer Service Representative primarily focuses on assisting members with questions regarding Pension and Annuity Benefits. Responsibilities:Customer Service Provide high quality customer service to all Fund members by...

  • Eligibility Customer Service Representative

    1 month ago

    Phoenix, United States Southwest Service Administrators Inc Full time

    Job DetailsJob Location Phoenix AZ - Phoenix, AZ Salary Range $17.00 - $22.00 Hourly Description The Eligibility and Enrollment Customer Service Representative primarily focuses on assisting members with questions regarding eligibility and enrollment of their health benefit plans. Responsibilities:Customer Service Provide high quality customer service to...

  • Customer Service Representative

    2 months ago

    Phoenix, United States Shinyseas Full time

    Customer Service Representative **Customer Service Representative** ** Phoenix, AZ** **Customer Service Team Members** **Customer Service Representative Job Duties:** The customer service representative will work to attract potential customers by taking inbound phone calls to answe product and service questions; suggesting information about other products...

  • Claims Customer Service Representative

    2 months ago

    Phoenix, United States Southwest Service Administrators Inc Full time

    Job DetailsJob Location Phoenix AZ - Phoenix, AZ Salary Range $17.00 - $22.00 Hourly Description The Benefit & Claims Customer Service Representative provides information on health and welfare, benefits and claim status to hospitals, providers, and participants. Additionally this position will be responsible for providing high quality customer service while...

  • Pension Customer Service Representative

    2 weeks ago

    Phoenix, United States Southwest Service Administrators Inc Full time

    Job DetailsJob Location Phoenix AZ - Phoenix, AZ Position Type Full-Time Salary Range $17.50 - $22.50 Hourly Travel Percentage None Job Shift Day Description The Pension Customer Service Representative primarily focuses on assisting members with questions regarding Pension and Annuity Benefits. Responsibilities:Customer Service Provide high quality customer...

  • Customer Service Representative

    7 days ago

    Phoenix, United States Wells Fargo Full time

    Provide expertise and resources that allow branch employees to make recommendations on products and services that best accommodate the customer. Provide an exceptional internal customer experience while taking in-bound calls, providing procedural sup Customer Service Representative, Customer Service, Customer Experience, Representative, Training, Retail,...

  • Customer Service Representative

    2 months ago

    Phoenix, United States Wells Fargo Full time

    Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high Customer Service, Customer Service Representative, Representative, Retail, Banking

  • Representative - Customer Service>

    2 months ago

    Phoenix, United States WESCO Full time

    Wesco - 3425 E Van Buren St [Customer Service Representative] As a Customer Service Representative at Wesco, you'll: Respond to customer inquiries by telephone, e-mail, and/or walk-ins to provide inquiry or problem resolution; Resolve mostly routine and some non-routine, more complex problems and communicate solution or requested information to the customer;...

  • Customer Service Representative

    3 weeks ago

    Phoenix, United States Arrow Exterminators Full time

    Customer Service Representative Arrow Exterminators is looking to hire a full-time Customer Service Representative to provide uncompromised service support and administration to internal and external Service Center customers. This position is paid at an hourly rate based on experience. Our administrative representatives enjoy benefits including: generous...

  • Customer Service Representative

    3 weeks ago

    Phoenix, United States Distribution International Full time

    TopBuild Corp. (NYSE: BLD) is the leading installer and distributor of insulation and building material services nationwide. Distribution International is part of the TopBuild family of companies, which comprises of approximately over 450 branch loca Customer Service Representative, Customer Service, Representative, Retail

  • Customer Service Representative

    3 months ago

    Phoenix, United States Circle K Full time

    **Customer Service Representative** 1 Sunderland Rd, Whately, MA 01093, United States of America R5793 JOB DESCRIPTION Store 4707508: 1 Sunderland Rd, Whately, Massachusetts 01093**Customer Service Representative** We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment...

  • Customer Service Representative

    3 months ago

    Phoenix, United States Champions Group Full time

    Receive a high volume of inbound calls and make outbound calls to existing clients, booking appointments at a high conversion rate. Able to quickly identify the client's request or concern and efficiently provide the most effective solution. Effectiv Customer Service Representative, Customer Service, Representative, Retail, Skills