Client Engagement Specialist

3 weeks ago


Phoenix, United States Valon Mortgage Inc Full time

Client Experience at ValonThe Client Experience team is a group of organized and altruistic individuals who provide our homeowners with exceptional service. Whether taking ownership of collections, managing default processes, or solving homeowner issues in real time, the team acts as a bridge between Valon and our homeowners. Equipped with extensive knowledge of the mortgage industry, each member prides themselves on embodying Valons mission of championing homeownership.About the RoleWere seeking a Customer Service Specialist to navigate inbound and outbound homeowner communications in a professional, efficient, and friendly manner. The ideal candidate is able to shift seamlessly between the responsibilities of the Customer Service and Collections teams.ResponsibilitiesResearch and resolve homeowner issues using our top-of-the-line internal mortgage servicing system.Document all homeowner communications.Promote Valon-specific products and serviceswith a strong focus on satisfaction.Identify and locate delinquent accounts using credit bureau information, loan documents, background checks, and other sources and databases.Determine if we're able to collect past-due payments.Collect payments on or set up repayment plans for delinquent accountsand update records once the loan is current.Ideal BackgroundPrevious mortgage servicing experience.Minimum Qualifications1-2 years of call center experience.High school diploma or equivalent.Strong oral communication skills.Attention to detail.Ability to collaborate with other business areas and team members.BenefitsCompensation: Competitive salary and a 401(k) planwith a 4% annual matchHours: No weekends or late nights requiredGenerous amount of paid time off: 17 days of paid time off, 5 additional paid sick days, and 11 paid company holidaysHealth & well-being: Well invest in your physical and mental well-being with comprehensive, low-cost medical, dental, & vision benefitsand an EAP for additional supportFood & meals: In-office snacks and drinks (and Bagel Fridays)Grow together: We set new employees up for success with our company-wide New Hire Orientation Other learning and development opportunities include quarterly possibilities for promotion and annual performance reviews.Baby bonding time: Birthing and non-birthing parents receive 12 weeks of FULLY PAID time off to focus on their new addition(s)#z#J-18808-Ljbffr

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