Customer Service Rep

1 week ago


Hays, United States HomeServe USA Full time

** Customer Service Rep**

**Job Category****:** Hays **Requisition Number****:** CUSTO004392 Showing 1 location **Job Details**

**Description**

Hays Cooling, Heating & Plumbing is a leading HVAC and Plumbing company in Phoenix, AZ. We value honesty, respect, knowledgeability, client-focus, efficiency and are committed to providing a great place to work for our employees.

**Responsibilities**

The CSR/Dispatcher is responsible for communication between customers and service technicians. Providing exceptional customer service and facilitating technicians' work routes.

* Responsible for creating work orders, dispatching technicians, and communicating with customers.

* Schedule and route technicians, based on job requirements and availability using dispatching software

* Manage multiple phone lines & multi-task between calls and service orders.

* Ability to work a Monday - Friday schedule (8 am- 5 pm)

**Qualifications**

* 3 years of experience in a similar role

* Excellent customer service skills

* Must be organized with the ability to multi-task in a fast-paced work environment

* Strong written and verbal communication skills, with in depth knowledge of Word, Excel, Outlook, and Windows

* Familiarity with ServiceTitan system a plus

* High School Diploma required.

**In Return We Offer**

* Major medical plan options

* 401(k)

* Paid Training

* Advancement opportunities

Hays is an Equal Opportunity Employer

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**



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