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Health Services Administrator

4 months ago

Healdsburg, United States Enso Village Full time
About Enso Village

Enso Village is a Zen-inspired community with a focus on mindful aging, the joys of nature, sustainability and contemplative life and care for adults 60+. Enso Village is a collaboration between the Kendal Corporation, a nationally recognized organization for senior living, and the San Francisco Zen Center.

As America's first and only Zen-inspired senior living community, Enso Village is a workplace like no other place you have ever worked. Here, our staff and residents engage fully and form close and meaningful relationships. We seek to uphold our professionalism and our humanity in equal measure. We listen with open minds and hearts. We learn something meaningful from every person and every experience. Sustaining others is what sustains us.

The Role

The Health Services Administrator promotes and serves the interests of the residents as well as the long-term wellbeing of the Community by successfully leading health services, personal care, and support departments. Plans and directs Enso Village programs for Health Services (HS) ensuring compliance with all applicable laws, rules, regulations, as well as Enso Villages Values and Standards. Develops and implements additional HS programs as part of Enso Village strategic planning. Supervises HS departmental managers, the medical support services, alternative medicine support services, and other health services administrative support services. Establishes and maintains professional contacts and participates in organizations and events which enhance a positive perception and recognition of Enso Village in the greater community. Representative on the Sonoma County's Health Planning Council, Disaster Preparedness Committee and Public Heath Bio-Terrorism Committee, and as a member of senior management team for supporting overall operations, planning and administrative on-call coverage.

Position Responsibilities:

  • Leads health services in a manner consistent with its mission so that the Enso Village Values and Practices are understood by residents and staff and reflected in the life of the Community. Serves as a key member of the Leadership Team. Works with the Chief Executive Officer on areas of strategic focus, future planning, and growth.
  • Promotes teamwork by developing a culture within the departments in which accountability, participation in decision-making, growth, and caring are characteristic. Sets an example of servant leadership and holds department directors & managers accountable for promoting a team-oriented culture where all employees are respected, valued, and given opportunities for growth. Maintains visible presence in the community, making regular rounds and being accessible to residents, families, and staff.
  • Ensures compliance with all local, state, and federal regulations and Joint Commission standards for skilled nursing and personal care, by keeping abreast of new and changing regulations in each area, establishing an environment of continuous improvement, and by continually assessing, determining areas at risk, and implementing protocols to address areas of concern. Assures successful survey outcomes.
  • Maintains effective communication and rapport with licensing agencies. Develops and maintains appropriate policies, procedures, and standards of care in skilled nursing and personal care.
  • Plans for and protects the financial resources of the community by consistently maintaining high standards of operational performance and making effective use of its material and human resources.
  • Manages vendor relationships by negotiating agreements, monitoring, evaluation, and recommending changes to agreements and functions.
  • Serves as a leader in quality, safety, compliance, and risk management to ensure a culture of quality and continuous improvement in resident care and services and employee well-being.
  • Leads Enso Village Compliance Program by functioning as the Compliance Official and Privacy Officer and leading Compliance Committee. Participates in any assigned Board Committees as may be assigned.
  • Provides periodic updates to the Board of Directors on the status of the compliance program.
  • Serves as Co-Risk Manager and co-chairs the Risk Management Committee. Actively participates in Performance Improvement, Infection Control, Pharmacy, Utilization Review, and Safety Committees.
  • Maintains professional and technical knowledge by keeping abreast of developments in clinical protocols, techniques, and technology of services for the aging and of the management of service organizations.
  • Complies with Enso Village compliance by successfully completing compliance training and demonstrating compliance with our Code of Conduct in daily duties.
  • Complies with all OSHA and CA state Department of Social Services (DSS) requirements to ensure resident and staff safety.
  • Complies with HIPAA compliance by successfully completing compliance training and demonstrating compliance in daily duties.
  • Engages in person-centered care by promoting the concepts of choice, purpose, and meaning in life of each resident and by keeping the resident at the center of all care-planning and decision-making. Utilizes observation and active listening to adapt to each resident's changing needs regardless of cognitive abilities.
  • Plans and implements effective policies and processes to promote high quality care and services for the residents.
  • Fosters the professional development of staff members by encouraging, supporting, coaching, and teaching.
  • Promotes a positive image of Enso Village to the greater community by marketing and recommending our services and actively participate in national and state associations.
  • Works closely with the CEO as well as with other Kendal System Health Services Administrators as supports and resources.
  • Conforms with the requirements of the compliance program by understanding and adhering to Enso Village Compliance Program and Policies as they appear in the Code of Conduct and other compliance policies. Annually acknowledges review of the Code of Conduct by signature, and annually attends corporate compliance education.
  • Performs other duties as required.
Position Requirements
  • A bachelor's degree in health administration, public administration, business administration, or a health-related degree which meets the minimum state licensure requirements.
  • Must possess a current, unencumbered RCFE license issued by the state of California.
  • Five or more number or years' administrative and/or supervisory experience in senior living.
  • Working knowledge of reimbursement regulations and nursing practices and procedures.
  • Working knowledge of laws, regulations, and guidelines pertaining to long-term care administration.
  • Proficiency or ability to become proficient in the utilization of an electronic medical record system.
As a responsible and safety-conscious organization, we are committed to maintaining a secure and drug-free work environment. To ensure the well-being of our team members and uphold our values, we require candidates to undergo a background check and drug testing as part of our selection process.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation. Reasonable accommodation will be determined on a case-by-case basis.
  • Normal office environment; frequent meetings; some travel; involvement in outside activities; the physical challenges associated with numerous relationships, strategic and programmatic leadership, deadlines, and demanding schedules (including varying days and hours).
  • Exposure to blood/body fluids (bloodborne pathogens), infections, loud, unpleasant noises, and unpleasant odors.
  • Exposure to chemicals such as disinfectants, cleansers, soap, etc.
  • Possible verbal abuse and physical injury from residents.
Compensation and Benefits

Enso Village is committed to equal pay and transparency. The annual base salary for this position is $125,000 and is commensurate with experience. This base salary is provided as a general guideline; compensation decisions are dependent on a variety of factors, including candidate's work experience, education/training, key skills, external non-profit market data, and business considerations.

We provide team members with a supportive and inclusive work environment focused on health and well-being. Team members are offered comprehensive benefits package, including:
  • Medical, dental, and vision plans (eligibility on first day of employment)
  • Life Insurance, short- and long-term disability insurance
  • 403(b) program with generous match
  • Generous time off including paid annual vacation, sick days, personal days, and holidays.
  • Commuter program including the "Emergency Ride Home Program" from Sonoma County.
  • Creativity Bonus - reimbursement up to $150 per year for completion of classes such as music lessons, art, foreign language classes or other approved creative outlets.
  • Subsidized healthy, organic daily meals.
  • "Quiet Hours" for all non-emergency matters from 5pm to 9am; no expectation for checking email during this time. No-meeting Friday's.
  • Opportunities for professional development and advancement within the organization.


We value applicants of all different backgrounds, experiences, and skill sets. If you think you could excel in this role (regardless of whether you meet all the qualifications), we encourage you to apply. Enso Village is an equal opportunity employer which means that we consider applicants for hire and make employment decisions without unlawful discrimination on the basis of race, color, religion, national origin, gender, gender identity or expression, sexual orientation, pregnancy, military or veteran status, disability, age, genetic information, or other legally protected status. We are committed to working with and providing reasonable accommodations to job applicants who request accommodation.