Member Service Representative

2 weeks ago


Kapolei, United States Navy Federal Credit Union Full time

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

  • Analyze, research and resolve problems and discrepancies related to member accounts/loans
  • Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications
  • Counsel current and prospective members about Navy Federal's products and services
  • Ensure cash and other negotiable instruments are handled properly
  • Identify opportunities to cross service products and increase product penetration
  • Perform platform banking functions
  • Assist level I team members
  • Understand and comply with federal and other regulations relating to financial products and services
  • May assist with Branch Office vault opening, closing and balancing procedures
  • May serve as a Branch Office and/or ATM vault custodian
  • Perform other duties as assigned

Qualifications

  • Ability to work independently and in a team environment
  • Working knowledge of savings and checking products, accounts and services
  • May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need
  • Effective active listening skills to accurately respond to inquiries and account requests
  • Effective organizational, planning and time management skills
  • Effective research, analytical, and problem solving skills
  • Effective skill building effective relationships through rapport, trust, diplomacy and tact
  • Effective skill exercising initiative and using good judgment to make sound decisions
  • Effective skill maintaining composure in a high production and changing environment
  • Effective skill navigating multiple screens and PC applications and adapting to new technologies
  • Effective skill performing mathematical calculations and working accurately with numbers
  • Effective verbal and written communication skills

Desired Qualifications

  • Experience in member/customer service preferably in a call center, retail banking or financial institution
  • Experience in working in a credit union environment

Hours: Available Monday - Saturday, hours based on business needs.

Location: 338 Kamokila Boulevard Suites 106, Kapolei, Hawaii 96707

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion. * Best Companies for Latinos to Work for 2024 * Computerworld Best Places to Work in IT * Forbes 2024 America's Best Large Employers * Forbes 2023 The Best Employers for New Grads * Fortune Best Workplaces for Millennials 2023 * Fortune Best Workplaces for Women 2023 * Fortune 100 Best Companies to Work For 2024 * Military Times 2023 Best for Vets Employers * Newsweek Most Loved Workplaces * Ripplematch Campus Forward Award - Excellence in Early Career Hiring * Yello and WayUp Top 100 Internship Programs From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran. Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process. Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

  • Kapolei, Hawaii, United States Navy Federal Credit Union Full time

    Job Summary:Navy Federal Credit Union seeks a Customer Service Representative to provide members and prospective members with a wide range of products and services. The ideal candidate will have excellent communication skills, a strong work ethic, and the ability to work in a fast-paced environment.Responsibilities:• Provide exceptional customer service to...


  • Kapolei, Hawaii, United States 24 Hour Fitness Full time

    Join our dynamic team as a Sales and Service Overnight representative at 24 Hour Fitness.As a key member of our Club Operations team, you will be responsible for delivering exceptional customer experiences, fostering member loyalty, and promoting our services to new and existing clients.Key Duties:* Greet members and guests warmly, addressing their needs...


  • Kapolei, Hawaii, United States 24 Hour Fitness Full time

    Job Summary">We are seeking a highly motivated and results-driven Overnight Customer Service Representative to join our team at 24 Hour Fitness.In this role, you will be responsible for delivering exceptional member experiences and driving sales growth through personalized consultations and engaging conversations.You will work closely with members to...


  • Kapolei, United States Freeman Holdings Group Full time

    Job Type Full-time Description Do you enjoy working in a fast-paced environment where no two days are the same? Want to work in the aviation services industry with private jets? Is the customer #1 in you? Interested in a complete benefits package including medical, dental, vision, and paid time off, along with competitive pay? Then you will love being a...


  • Kapolei, United States Navy Federal Credit Union Full time $21 - $25

    OverviewScroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts;...


  • Kapolei, Hawaii, United States Marriott Vacations Worldwide Full time

    Resort Guest Services Representatives are essential to delivering exceptional guest experiences at Marriott Vacations Worldwide. With a starting hourly rate of $32.22, you'll contribute to creating lifelong memories by greeting guests warmly, checking them into villas, and responding to their needs with empathy and efficiency. Your responsibilities may also...


  • Kapolei, Hawaii, United States ALOHA PACIFIC FEDERAL CREDIT UNION Full time

    About the RoleAloha Pacific Federal Credit Union is seeking a Member Service Professional to join our team. In this role, you will be responsible for providing high-quality service to our members, assisting them with their financial needs, and helping us achieve our annual sales, growth, and service goals.You will work closely with our branch operations team...

  • Sales Representative

    3 weeks ago


    Kapolei, Hawaii, United States Orangetheory - Franchise #0283 Full time

    Job Title: Sales and Marketing RepresentativeWe are seeking a skilled professional to join our team at Orangetheory - Franchise #0283 as a Sales and Marketing Representative. As a member of our team, you will be responsible for welcoming clients and providing studio tours, ensuring an exceptional first impression.About the Role:Welcome clients and provide...

  • Member Service Rep II

    4 weeks ago


    Kapolei, United States Navy Federal Credit Union Full time

    To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; a Member Service, Service, Retail, Banking Learn More

  • Member Service Rep II

    1 month ago


    Kapolei, United States Navy Federal Credit Union Full time

    To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; a Member Service, Service, Retail, Banking


  • Kapolei, Hawaii, United States Bali Batiks Inc Full time

    Job OverviewWe are seeking a motivated Sales Associate to join our sales team at Pineapples Boutique. As a key member of our team, you will be responsible for delivering exceptional customer service, achieving store sales goals, and promoting a positive shopping experience.Key Responsibilities:Achieve daily sales targets by engaging with customers, providing...


  • Kapolei, Hawaii, United States Freeman Holdings Group Full time

    Join Our Team as a Customer Service RepresentativeWe are seeking an exceptional individual to join our team as a Customer Service Representative. This is a unique opportunity to work in the aviation services industry with private jets, providing an elite level of customer service to crew and passengers.The ideal candidate will have excellent communication...


  • Kapolei, Hawaii, United States Orangetheory - Franchise #0283 Full time

    OverviewAt Orangetheory Franchise #0283, we're on a mission to provide an exceptional fitness experience that inspires our members to live healthier lifestyles. As a Sales and Marketing Representative, you'll play a vital role in helping us achieve this goal.


  • Kapolei, Hawaii, United States 24 Hour Fitness Full time

    About the RoleWe are seeking an experienced Sales & Service Overnight (SSO) professional to join our team at 24 Hour Fitness. As an SSO, you will be responsible for ensuring seamless member experiences, maintaining name relationships, and driving revenue growth through effective sales strategies.This is an exciting opportunity for a motivated individual to...


  • Kapolei, Hawaii, United States Million Air Full time

    Job OverviewWe are seeking a highly motivated Customer Service Representative to join our team at Million Air. As a key member of our customer service department, you will be responsible for providing exceptional customer experiences by using your excellent communication skills and in-depth knowledge of company products and programs.ResponsibilitiesGreet...


  • Kapolei, Hawaii, United States Spencer Gifts Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Retail Sales Representative to join our team at Spencer Gifts. As a Retail Sales Representative, you will play a vital role in delivering exceptional guest services and contributing to the store's success.Key Responsibilities:- Maintain high standards of guest service by being approachable,...


  • Kapolei, Hawaii, United States AlienVault Full time

    About This Role: As a Retail Sales Consultant at Aloha Solutions, you will be responsible for creating meaningful connections with every customer, meeting sales targets, and taking your sales career to the next level. Our fast-paced environment requires flexibility and openness to change, and prior retail or customer-facing sales experience is a plus.Salary...


  • Kapolei, Hawaii, United States 24 Hour Fitness Full time

    Job Summary:We are seeking a talented Fitness Club Membership Representative to join our team at 24 Hour Fitness. In this role, you will be responsible for generating leads, contacting potential members, and driving sales growth.You will work closely with your team to create a welcoming and inclusive environment for all guests and members. Your ability to...


  • Kapolei, Hawaii, United States Walmart Full time

    Job Description:We are seeking a motivated and customer-focused individual to join our retail sales team as a General Merchandise Associate. In this role, you will be responsible for providing exceptional customer service while working in a fast-paced environment.Key Responsibilities:Process customer orders accurately and efficientlyLocate and select...


  • Kapolei, Hawaii, United States Coleman Worldwide Moving Full time

    We are seeking highly skilled and motivated individuals to join our team as Office Clerks. As an Office Clerk, you will play a crucial role in providing exceptional customer service and administrative support to our operations.