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Director (Director Procurement Systems & Operations), Corporate Business Operations
4 months ago
NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Job Description
The Director of Business Operations will assist the Sr. Assistant Vice President of Business Operations in the development and integration of initiatives, services, and programs from the Office of Business Operations into the Health System. He/She will provide support and guidance to the Sr. Project Managers from a program management perspective for the improvement of Health System operational and clinical effectiveness. Focuses on new initiatives to integrate business innovation and operations. The Director reviews, analyzes, and evaluates the business needs and serves as the liaison between the business and the clinical teams. He/she is responsible for creating and refining business and health system requirements. Serves as the subject matter expert in terms of what a business operations project is, and is not capable of, and is responsible for knowing what changes have been made to the project/initiative.
The Director analyzes, and evaluates the business needs and serves as the liaison between the business, quality, ambulatory, clinical and pharmacy teams. Collaborates with Administrative leadership and the clinical community to provide feedback for projects and initiatives. Acts as the internal expert in terms of what a business operations project is, and is not capable of, and is responsible for knowing what changes have been made to the project/initiative. This role directs and implements financial and strategic planning activities related to the integration of administrative practices into the processes of the Health System. He/She will have operational expertise, program management, leadership, direction, and oversight for Business Operations initiatives managed or supported by the Sr. Assistant Vice President of Business Operations and Health System SVP of Business Operations.
The Director will play a pivotal role in a dynamic, business/operational environment by serving as an administrative point person in the management of business operations initiatives. He/She will oversee the daily operations and management of multiple programs/projects/initiatives. The Director will plan, manage and execute performance improvement plans and activities in support of the Business Operations Department. He/She will work closely with internal team members, stakeholders, collaborators, and participating facilities to ensure that projects are conducted in a timely manner to achieve goals within defined budgets by creating POCs, Project Charters and Work Breakdown Structures.
SUMMARY OF DUTIES AND RESPONSIBILITIES:
- Partners in the identification and development of new business initiatives and opportunities consistent with the mission and strategic direction of the Health System under the direction of Leadership.
- Define aim, objective, metrics, and process measures to implement management controls and reporting procedures to ensure that the department has up to date situational awareness of all core issues and operating data pertinent to sound decision making.
- Responsible for the coordination of the Business Operations Office and select Corporate Pharmacy Operations consistent with the programs developed that optimize best practices of patient care.
- Mentors developing Sr. Project Managers on performance Improvement techniques including assisting with strategic planning of initiatives focused on Health System priorities.
- Leads project teams and attends high level meetings, providing project management of system wide projects related to the business operations and improvement of the quality outcomes of the member hospitals of New York City Health and Hospitals under direction of the Sr. Assistant Vice President. Identifies major phases, implementation sub-steps, key stakeholders, timelines, resource needs, and potential obstacles for each project to build a comprehensive project plan. Utilizes standard project management tools and summary documents to track and communicate status of projects.
- Analyzes business needs and ensures that functional and technical requirements are documented.
- Develops POCs, Project Charters, Project and Business Plans.
- Identify project stakeholders, determine their needs and expectations for project success
- Develop communication strategy and establish communication plan
- Performs necessary investigations, analyses, and evaluations to determine project feasibility.
- Prepares routine project status reports.
- Ensure facility resources meet site management, information technology and data monitoring objectives.
- Provide regular project status information to team members, including attending required meetings and following-up on action items.
- Ensure adherence to protocols, procedures, and project plans.
- Establish project goals and measurements of success
- Ensure each project deliverable has clear completion criteria and acceptance plan
- Participate in identification, evaluation, and selection of pilot sites.
- Ensure all projects have a clear education and training component
- Maintains all relevant documentation and communications as part of program library.
- Provides direction and support to the project team ensuring the team is informed of all project changes, decisions, etc. that may affect the success of the project.
- Establishes and maintains collaborative relationships within the system in order to obtain information and content from providers and colleagues to foster successful project completion.
- Support short and long term operational/strategic business activities - by developing, enhancing and maintaining project information and models. Also develop and implement effective/strategic business solutions through research and analysis of data and business processes.
- Develops and manages best-practices and tools for performance improvement plan execution and management.Identifies and manages performance improvement dependencies and critical path issues.
- Serve as an operational resource for internal team members for expedited problem identification and resolution, provision of project-specific updates, and team interactions and deadlines.
- Ability to coordinate or manage multiple projects across the Health System.
- Coordinates project site monitoring activities, and may participate in site monitoring associated with initiation, interim, close out, and audit visits as required.
- Adhere and assists with business operations and project specific quality documents (for example: SOPs, work plans/practices, training guides).
- Provides adjunct analyses of the business processes related to a project in order to inform the project plan and assist the Sr. Assistant Vice President with information to make decisions to move the project to successful implementation.
- Serves as the liaison by understanding and interpreting business requirements, mapping process models, designing technical solutions to satisfy requirements, and completing formal system piloting.
- Support the Sr. Assistant Vice President to achieve project goals for submission and approvals, facility initiation, source document verification, data monitoring, ownership and accountability, and facility/site closure.
- Other related duties as directed
1. Baccalaureate degree from an accredited college or university in Business Administration, Computer Science,
Management or other related discipline from an accredited college or university; and six (6) years of satisfactory,
full-time paid responsible experience in information processing, program management, systems development or
related activity in a large governmental agency, hospital or health care facility, or hospital-related business firm,
three (3) years of which must have been in a managerial capacity; or
2. Master's degree from an accredited college or university in disciplines, as listed in "1" above, and five (5) years of
experience, as described in #2 above, one (1) year of which must have been in a managerial capacity; or
3. A satisfactory equivalent combination of education and experience
Department Preferences
- A minimum of 5 years of operational/project implementation experience and responsibilities in leadership and management of administrative teams.
- Excellent planning and problem-solving skills.
- Excellent communication skills and ability to communicate effectively with all levels of the organization.
- Ability to travel up to 20%, based on project needs.
- Excellent problem-solving and communication skills
- Completion of Master's Degree in Business Administration or Master of Health Administration
- Proficiency with Microsoft Visio, Project, Excel, Word and standard computer programs
- Minimum of five (5) years' experience in operations and project implementation (healthcare environment/operations)
NYC Health and Hospitals offers a competitive benefits package that includes:
- Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
- Retirement Savings and Pension Plans
- Loan Forgiveness Programs for eligible employees
- Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
- College tuition discounts and professional development opportunities
- Multiple employee discounts programs
