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Customer Success

2 months ago

Boston, United States Sociabble Inc Full time

Customer Success & Account Manager – US Clients 3 days ago What if companies had truly informed, engaged, and influential employees? Sociabble was founded by two pioneers of the Internet, Jean-Louis Bénard and Laurent Gauthier, entrepreneurs and investors for more than 25 years. They created a bootstrapping culture, inspired by the best of U.S.-based SAAS platforms, without the constraints of Silicon Valley start-ups. Sociabble is identified by U.S. analysts as one of the best solutions on the market today. The mission As the key facilitator of customer experience in the USA region, you will serve as the primary point of contact, providing guidance and support throughout the lifecycle of their projects, ensuring their objectives are met. This role presents a unique opportunity to grow and thrive in a dynamic, digital, and collaborative environment. It is structured around two main pillars: Guidance and advice to our customers: Establish yourself as a trusted advisor for your clients and nurture relationships with project managers and sponsors. Assist in building the “success plan” for projects, starting from solution implementation and continuing throughout the project’s lifespan. Conduct “Customer Success” training sessions and workshops. Proactively monitor the project on a monthly basis, sharing best practices and feedback with your customers. Maintain and strengthen relationships with existing customers, ensuring the renewal of their contracts. Proactively own opportunities for upselling and cross-selling, thereby enhancing the Annual Recurring Revenue (ARR). Project management: Oversee the project’s launch timeline, ensuring punctual deployment. Liaise with internal technical teams during the deployment phase. Supervise the project in “run” mode to guarantee the attainment of the client’s goals. Advocate for your customers with the Product Team to develop new features. Contribute to the development of cross-functional projects aimed at enhancing the internal organization of the Customer Success Team at Sociabble. The ideal Candidate University graduate with a focus on commercial, digital, or engineering fields, with a minimum of 5 years of hands-on experience in roles such as Customer Success, Engagement Consultant, Change Management Consultant, or Account Manager. Self-motivated, result-oriented, and very autonomous. Strong ability to engage with diverse stakeholders, from C-level executives to HR Directors and project managers. Ability to handle multiple projects, showcasing versatility and adaptability in a dynamic environment. Thoughtfulness and attentiveness, coupled with a deep understanding of client needs. Enjoy business objectives and responsibilities. Essential affinity & Knowledge: Proficiency in new technologies, SAAS, and digital transformation. Adept in internal communication, social networks, and community management. Essential experience: Minimum of 5 years in a related position. Proven capability in managing multiple projects simultaneously. Mastery of basic planning standards (Gantt, etc.). Demonstrated expertise in High Touch portfolio management. The perfect match? You will thrive at Sociabble if: You have a strong taste for new technologies, the world of SaaS and digital transformation. You are looking for a job with strong responsibility and freedom of initiative. You wish to participate in an adventure and grow with an ambitious team. You like international, transparent environments where everyone can learn and be heard. Join an international Scale Up SaaS that’s certified as a Great Place to Work and as a “Best Workplace” for 2023. Explore your new role with personalized and comprehensive onboarding , followed by workshops , Friday trainings , and year-round training sessions Enjoy benefits designed for your well-being at work : attractive base salary, healthcare fee, variable based on performance, paid days off, and paid sick days. Work remotely from Boston, or meet our team member there once a week. Connect with your colleagues through numerous events : afterworks, team buildings, town halls, and our renowned Global Week Choose a committed company : “Activateur de progrès” certification, partnership with Tree Nation, where each Sociabble employee plants trees to offset their CO2 emissions. Embody our values : kindness, ambition, humility. Recruitment Process: 45-minute call with Talent Acquisition (TA) 1-hour interview with TA and your manager Simulation with TA and managers Reference check Important information before applying: Permanent Position Based in Boston, full remote (if your plan is to move to Paris, we can discuss a position there as well) All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr