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    Milwaukee, United States The Trade Hotel Milwaukee Full time

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Hotel Night Auditor

2 months ago

Milwaukee, United States The Trade Hotel Milwaukee Full time

Embark on an exciting journey in the hospitality industry at The Trade Hotel Milwaukee, now hiring a Hotel Night Auditor This job requires you to work overnight shifts. As the official hotel of Deer District, it is located in the bustling heart of downtown, adjacent to Fiserv Forum. Situated courtside in Cream City’s dynamic hub of sports, culture, and entertainment, The Trade offers 207 luxurious rooms and suites plus destination dining with a rooftop restaurant and lounge boasting stunning city views. All shifts are overnight shifts. Our friendly and attentive Hotel Night Auditor is committed to going the extra mile to deliver high-quality service to our guests while performing nightly balancing duties, daily paperwork and shift reports related to the property's business transactions. How do I make an impact on my team? Daily audit, balance, post and report on front desk, rooms, and food and beverage cash and credit operations ensuring accuracy of the property's financial and accounting records Greet and interact with guests in a warm, friendly and professional manner Provide highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs Promptly handle guest service requests and guest complaints to meet and exceed guest expectations Work in cooperation with other departments to ensure a positive guest experience Use computer system to make reservations, check-in and check-out property guests, process payments Perform tasks such as answering phones, maintain a cash drawer, operate office equipment Ensure guest and property safety by knowing all safety, security and emergency procedures Process departmental reports What does success look like in this role? Ability to work overnight from 11:00 p.m. until 7:00 a. m. Understanding of general accounting practices and ability to compile facts and figures Strong oral and written communication and interpersonal skills Motivated to maintain excellent customer service reputation Strong attention to detail, organization and follow-up abilities Reliability and honesty Desire to contribute to a supportive and effective team Ability to be patient and creatively problem solve Who is NCG Hospitality? NCG Hospitality is a real estate and hospitality leader with 25+ properties, including Hilton, Marriott and Hyatt hotels, restaurants, and a conference center. For more than 40 years, NCG Hospitality has explored the limitless possibilities of the hospitality industry, grounded in our four core values of Growth, Fun, Trust, and Responsibility. As you give your all to our guests on their unforgettable journeys, rest assured that we'll be there every step of the way, supporting you on your own thrilling adventure. Check out our jobs at ncgcareers.com and join our growing team NCG Hospitality is an Equal Opportunity Employer. THE TRADE HOTEL IS OWNED AND MANAGED BY NCG HOSPITALITY

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