Member Service Representative
2 weeks ago
Overview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members. This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you. Responsibilities Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities to cross service products and increase product penetration Perform platform banking functions Assist level I team members Understand and comply with federal and other regulations relating to financial products and services May assist with Branch Office vault opening, closing and balancing procedures May serve as a Branch Office and/or ATM vault custodian Perform other duties as assigned Qualifications Ability to work independently and in a team environment Working knowledge of savings and checking products, accounts and services May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need Effective active listening skills to accurately respond to inquiries and account requests Effective organizational, planning and time management skills Effective research, analytical, and problem solving skills Effective skill building effective relationships through rapport, trust, diplomacy and tact Effective skill exercising initiative and using good judgment to make sound decisions Effective skill maintaining composure in a high production and changing environment Effective skill navigating multiple screens and PC applications and adapting to new technologies Effective skill performing mathematical calculations and working accurately with numbers Effective verbal and written communication skills Desired Qualifications Experience in member/customer service preferably in a call center, retail banking or financial institution Experience in working in a credit union environment Hours: Available Monday - Saturday, hours based on business needs. Location: 2600 San Pedro Drive NE, Albuquerque, NM 87110 Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance. *Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com. About Us You have goals, dreams, hobbies, and things you're passionate about—what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it: • Military Times 2022 Best for Vets Employers • WayUp Top 100 Internship Programs • Forbes® 2022 The Best Employers for New Grads • Fortune Best Workplaces for Women • Fortune 100 Best Companies to Work For® • Computerworld® Best Places to Work in IT • Ripplematch Campus Forward Award - Excellence in Early Career Hiring • Fortune Best Place to Work for Financial and Insurance Services Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act. REQNUMBER: 17384
-
Lending Consultant
1 month ago
Albuquerque, United States Nusenda Full timeNusenda Credit Union is dedicated to excellent member service, care for our community, and being a great place to work. We work to make a positive difference in the lives of the people we serve and help them achieve their financial goals. Diversity, equity, and inclusion are part of our culture and values. We invest in people and their careers. Our...
-
Customer Service Representative
3 hours ago
Albuquerque, United States Nancy Berch - State Farm Agent Full timeJob DescriptionJob DescriptionROLE DESCRIPTION:As a Customer Service Representative with the Nancy Berch State Farm Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will...
-
Customer Service Representative
1 week ago
Albuquerque, United States HME Specialists LLC Full timeJob DescriptionJob DescriptionAre you passionate about providing exceptional customer service and making a difference in people's lives? Join our team at HME Specialists in Albuquerque as a Full-Time Customer Service Representative. In this role, you will have the opportunity to engage with our customers on a daily basis, helping them with their medical...
-
Member Service Representative
3 days ago
Albuquerque, United States Navy Federal Credit Union Full timeOverview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision....
-
Member Service Representative
10 hours ago
Albuquerque, United States Navy Federal Credit Union Full timeOverview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision....
-
Client Service Representative
7 days ago
Albuquerque, United States VCA Animal Hospitals, Inc. Full timeClient Service Representative. VCA Vet Care Animal Hospital and Referral Center is seeking an experienced Client Service Representative to join our team .901 Montgomery Blvd NE - Albuquerque, NM 87111 At VCA Animal Hospitals, we take our mission stat Client Service, Representative, Service, Client, Animal Care, Retail
-
Customer Service Representative
3 days ago
Albuquerque, United States Fortune Brands Home & Security Full timeThe Larson Consumer Service team is comprised of front-line professionals who take pride in ensuring an excellent customer experience. They are the personal connection between our company and our customers. YOUR ROLE:As the Customer Solutions Represe Customer Service Representative, Customer Service, Technical Support, Customer Experience, Representative,...
-
Provider Services Representative
2 weeks ago
Albuquerque, New Mexico, United States Mitchell Martin Inc Full timeOur client, a member owned health insurance company, is seeking a Provider Services RepresentativeLocation: Albuquerque, NMPosition Type: ContractJob Requirements:Maintain accuracy of provider information in core internal and member facing systems. Requires frequent contact with our provider partners to confirm the accuracy of information provided with 95%...
-
Client Service Representative
4 weeks ago
Albuquerque, United States VCA Animal Hospitals, Inc. Full timeWe are seeking an experienced Client Service Representative to join our team. At VCA West Mesa Animal Hospital in Albuquerque, NM. Were looking for a personable yet highly professional service extraordinaire to join us in delivering our mission to Client Service, Representative, Service, Animal Care, Retail, Client
-
Customer Service Representative
1 week ago
Albuquerque, United States HME Specialists LLC Full timeJob DescriptionJob DescriptionJoin our team at HME Specialists as a Full-Time Customer Service Representative at our Albuquerque, New Mexico location. This exciting position offers the opportunity to make a real difference in the lives of our customers by providing exceptional service and support. As a problem solver and empathetic individual, you will have...
-
Customer Service Representative
1 week ago
Albuquerque, United States HME Specialists LLC Full timeJoin our team at HME Specialists as a Full-Time Customer Service Representative at our Albuquerque, New Mexico location. This exciting position offers the opportunity to make a real difference in the lives of our customers by providing exceptional service and support. As a problem solver and empathetic individual, you will have the chance to assist customers...
-
Customer Service Representative
1 week ago
Albuquerque, United States Fortune Brands Home & Security Full timeAs the Associate Product Consultant, you are the Voice of Moen that consumers interact with when they have product, installation, or warranty questions. You will provide world-class customer service to our consumers and receive over 200 hours of pa Customer Service Representative, Customer Service, Representative, Training, Manufacturing, Retail
-
Enrollment Services Representative
1 day ago
Albuquerque, United States Carrington College Full timeJob DescriptionJob DescriptionWho Are We: Carrington College helps students achieve success by providing them with "hands-on" training that uses the technologies and processes that are used in the field, allowing them to build their confidence while they "learn by doing". Our focus is to help change the lives of our students for the better through education....
-
Customer Service Representative
22 hours ago
Albuquerque, United States Abbtech Professional Resources Full timeThis program requires US Citizenship. Seeking a full-time Customer Service Representative with Mortgage Servicing experience. Opportunity for telework after training upon performance and customer approval. Our Client’s Mortgage Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of...
-
Customer Service Representative
2 hours ago
Albuquerque, United States Abbtech Professional Resources Full timeThis program requires US Citizenship. Seeking a full-time Customer Service Representative with Mortgage Servicing experience. Opportunity for telework after training upon performance and customer approval. Our Client’s Mortgage Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of...
-
Entry Level Client Service Representative
3 weeks ago
Albuquerque, United States PLP Albuquerque Full timeWe value our partnered clients and share their vision of growth. Our success in creating these long-lasting promising business relationships is due to our dedicated Client Service and Customer Service Team. Their determined efforts in providing our clients with excellent customer service has overall improved the quality of our client relations. With our...
-
Customer Service Representative
10 hours ago
Albuquerque, United States Leidos Full timeDescription Leidos is seeking full-time Customer Service Representatives at our FHA Resource Center in Albuquerque, NM.Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all.As...
-
Customer Service Representative
1 week ago
Albuquerque, United States FYZICAL Therapy and Balance Centers Full timeJob DescriptionJob DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Albuquerque, NM, that is a perfect fit for you!As the first and last person our amazing clients see when they enter and leave our...
-
Entry Level Client Service Representative
4 days ago
Albuquerque, United States PLP Albuquerque Full timeWe value our partnered clients and share their vision of growth. Our success in creating these long-lasting promising business relationships is due to our dedicated Client Service and Customer Service Team. Their determined efforts in providing our clients with excellent customer service has overall improved the quality of our client relations. With our...
-
Albuquerque, United States PLP Albuquerque Full timeWe value our partnered clients and share their vision of growth. Our success in creating these long-lasting promising business relationships is due to our dedicated Client Service and Customer Service Team. Their determined efforts in providing our clients with excellent customer service has overall improved the quality of our client relations. With our...
