Bilingual Patient Financial Services Representative

3 weeks ago

Albuquerque, United States Patient Accounting Service Center, LLC Full time
Principal Responsibilities
• Meet with patients and review bills and explain outstanding balance
• Understand Explanation of Benefits and be able to communicate with patient/Guarantor
• Thoroughly review all notes in patient accounts for potential insurance benefit eligibility.
• Request necessary documents from client to perform insurance billing.
• Contact patients when additional information is required to complete billing.
• Provide thorough, efficient, and accurate documentation and updates in all required systems for each work event.
• Identify root cause of issues and concerns, determine resolution, and refer to Management.
• Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties.
• Knowledge, understanding, and compliance with company policies and procedures.
• Provide feedback to management concerning possible problems or areas of improvement.
• Make recommendations to implement improved processes.
• Perform other duties as assigned by management.
Education and Experience
• High School Diploma or General Educational Development (GED) certificate or equivalent relevant work experience desired.
• Previous insurance/medical billing/customer service experience preferred.
• Proficient personal computer skills, including Microsoft Office.
• Excellent interpersonal, written, and oral communication skills.
• Ability to work in a team fostered environment.
• Ability to prioritize and organize work in a multitasked environment.
• Ability to adapt to a flexible schedule.
• Ability to maintain the highest level of confidentiality.

Work Environment
• We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

GetixHealth is an equal opportunity employer.

ESSENTIAL POSITION EDUCATION, EXPERIENCE, COMPETENCIES AND REQUIREMENTS:

Two years’ experience with hospital or physician medical billing and follow up.
Bi-lingual must have the ability to speak Spanish
Medical experience, either practical or classroom knowledge needed.
Proven understanding of the medical revenue cycle.
Demonstrated excellent verbal, written and interpersonal communication skills.
Demonstrated knowledge of HIPAA rules and regulations.
Attention to detail
Good attendance record
Proven ability to work collaboratively in a team environment
Demonstrated ability to perform work in alignment with company mission and values.
Proven PC proficiency in MS Office Suite Applications.
Education: High School Diploma or GED
SALARY RANGE: Depends on experience
HOURLY/SALARY: Hourly position
SHIFT: Must be able to work any 8 hr. shift, Monday – Friday 6:00 AM – 6:00 PM and occasional Saturdays.

Education
Required
High School or better
Behaviors
Required
Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Required
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

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