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Training Support Manager

2 months ago

Winchester, United States Grafton Integrated Health Network Full time

Under general supervision, provides staff development and training courses through Grafton's Training Department. Work involves consulting with program management, staff, and treatment teams to develop specialized training, technical assistance and support to meet client, customer and staff needs. Reports to the Lead Training Support Manager.

ESSENTIAL JOB FUNCTIONS

  • Plans, prepares for and documents training for new hires and internal transfers and maintains training files:
Checks weekly On-boarding Report and works closely with The HR Department to identify new hires and internal transfers. Creates an Initial Training Plan for each new employee and coordinates plan completion with other trainers. Checks to see if a transferring employee requires additional training or needs current assignments deleted.

Checks for accurate course assignments in Grafton's learning management system (LMS). Creates new hire training file. Ensures materials are prepared for training. Fulfills Preservice training documentation requirements ensures Preservice training completed is entered into the LMS within one week; ensures all necessary hard copy training documentation is complete and placed in the employee training file in an organized manner; submits course reports for Mandt/First Aid & CPR for classes he/she teaches and for other trainers who are not in the Training Department. Monitors that each employee completes Preservice training prior to working with clients. Notifies Staffing Resources Coordinator (SRC), employee's supervisor and program administrator when an employee fails to complete Preservice or another mandatory training, as planned. Emails identified documentation of completed training for Ukeru, Mandt, FA/CPR, ID Waiver and Medication Administration to the employee. When an employee terminates employment, sends the training file to the Human Resources Department.
  • Delivers training:
Conducts Preservice training and other training assigned. Demonstrates comprehensive knowledge of content for classes taught. Utilizes effective training activities such as role-playing, games, skills practice, and relevant stories. Emphasis appears to be on each learner's understanding of the content and to that end, uses questioning and activities to facilitate learning and check for comprehension. Maintains training materials in an organized fashion and maintains condition of equipment. Models correct behavior and treatment techniques. Works with a transferred employee's supervisor and SRC to ensure transferred employee receives necessary training by due dates. Informs the supervisor, program director, and COO of training of an employee whose conduct/attitude raises red flags as observed during the training period.
  • Monitors and supports training and training compliance for the region:
Utilizes reports from the data warehouse to stay informed of training compliance and scheduling needs for training. Informs necessary managers about training status and provides support to the region to keep employees in compliance with required training. Follows up with Management Team, Staffing Resources Coordinator and trainers to plan and schedule more classes for a given training, as needed, to ensure compliance. Assists with internal and external audits by checking training files and inserting an updated training transcript from the LMS when needed. Is viewed as a support by the Executive Director, Administrators, Supervisors and Staffing Resources Coordinator. Attends Operating Team meetings as able to understand regional goals and identify/respond to training needs. Ensures a training attendance form is used for all training classes (exceptions - Preservice, Ukeru, Mandt, FA/CPR re-certifications, unless requested by SRC) and that the form captures the objectives and attendees of the training. Places training attendance forms in an Enrollment Forms folder/book established for a period of time - typically the training year (fiscal year).
  • Provides input to the Lead TSM for the development of the new hire, certification and re-certification schedules:
Creates re-certification classes for the upcoming fiscal year (July 1-June 30) by end of April and presents to Lead TSM, who will present to COO of Training, Executive Directors and Human Resources VP for approval or revision. Enters class schedule into the LMS. Collaborates with Staffing Resources Coordinator and other trainers to ensure training occurs as scheduled. Arranges for training space for scheduled classes. Coordinates with Lead TSM to assure needed materials are available.
  • Assists with training development and delivery for the Training Department and the region:
Assists other Training Support Managers in developing and updating training material, including online courses. Assists with the development of training requested by the region and approved by the Executive Director. Utilizes subject matter experts, appropriate resources, or training needs analysis approach to determine the need for or develop or revise training. Replaces training materials with updated versions and purges files of outdated versions. Utilizes updated versions in training classes by the date identified. Serves as Peer Mentor to new Training Support Managers. May serve as primary Training Support Manager for special training initiatives - training development and implementation.

ADDITIONAL JOB FUNCTIONS
  • May serve as LMS Systems Supervisor - to create sessions, assign courses and training, etc.
  • Answers calls/requests in a timely manner.
  • Serves as a substitute trainer as needed.
  • Performs a variety of administrative support duties such as copying, filing, answering telephones, ordering, and inventory.
  • Serves in the AOC (Admin on-call rotation) as directed by the regional executive director
MINIMUM TRAINING AND EXPERIENCE
  • Bachelor's degree in special education, social work, or related field;
  • Demonstrated experience in planning, organizing, and teaching instructional courses; or any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
  • Eligibility to become QMHP certified as an instructor.
  • Ability to travel up to 10% to support Grafton operations in Richmond and/or Minnesota
QMHP Eligibility (Applicants must have completed one of the following):

Master's degree in psychology, social work, counseling, substance abuse, or marriage and family therapy from an accredited college or university:
  • Education verified by an official transcript with conferral date
COMPENSATION
  • Salary is based upon experience
EMPLOYEE BENEFITS
  • Medical, dental and vision
  • Flexible Spending & Health Savings Accounts
  • 401(k), including an employer match
  • Generous Paid Time Off plan
  • Education Assistance
  • Life Insurance
  • Employee Assistance Program (EAP)
  • Short-term disability (STD)
  • Long-term disability (LTD)
  • As Grafton is a 501(c)(3) non-profit, you may be eligible for federal student loan forgiveness


If you have issues applying or have any questions about this position, please reach out to us at HR@Grafton.org

Grafton is an equal employment opportunity employer and tobacco-free workplace.

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