IT Support Specialist

3 days ago


Winchester, Virginia, United States Yount Hyde and Barbour Full time
Job Summary

We are seeking a highly skilled IT Helpdesk Support Specialist to join our team at YHB. As a key member of our IT department, you will be responsible for providing top-notch technical support to our internal staff.

Key Responsibilities
  • Serve as the first point of contact for IT-related issues, including hardware, software, and network-related problems.
  • Respond to and manage incoming support requests via phone, chat, email, and ticketing systems.
  • Diagnose and resolve technical issues related to desktop and laptop computers, printers, and other office equipment.
  • Assist with the setup, configuration, and maintenance of computer systems and software.
  • Perform routine maintenance tasks, such as updates and patches, to ensure system reliability and security.
  • Keep accurate records of firm assets.
  • Participate in a rotating on-call environment.
  • Maintain security permissions of data and user accounts.
  • Document and track support issues, solutions, and procedures in the IT helpdesk system.
  • Escalate complex issues to higher-level IT staff or specialized teams as needed.
  • Provide exceptional customer service and support to end-users, demonstrating effective communication skills and a patient, problem-solving approach.
  • Contribute to IT projects and initiatives as assigned, including system upgrades and software rollouts.
Requirements
  • Bachelor's or associate degree in information technology, computer science, or a related field, or equivalent work experience.
  • 1-3 years of experience in an IT helpdesk or technical support role (preferred).
  • Strong understanding of computer systems, mobile devices, IT principles, and software applications.
  • Experience with troubleshooting common operating systems and productivity software.
  • Familiarity with networking, cloud concepts, and basic IT security practices.
  • Commitment and dedication to integrity, teamwork, innovation, and service.
  • Effective verbal and written communication skills.
  • Ability to travel to YHB offices, client locations, and/or training.
  • Ability to lift/carry equipment up to 70lbs.

This description reflects the core activities of the role but is not intended to be all-inclusive and other duties within the group/department may be required in addition to changes in the emphasis of duties as required from time to time.



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