IT Support Specialist
3 days ago
We are seeking a highly skilled IT Helpdesk Support Specialist to join our team at YHB. As a key member of our IT department, you will be responsible for providing top-notch technical support to our internal staff.
Key Responsibilities- Serve as the first point of contact for IT-related issues, including hardware, software, and network-related problems.
- Respond to and manage incoming support requests via phone, chat, email, and ticketing systems.
- Diagnose and resolve technical issues related to desktop and laptop computers, printers, and other office equipment.
- Assist with the setup, configuration, and maintenance of computer systems and software.
- Perform routine maintenance tasks, such as updates and patches, to ensure system reliability and security.
- Keep accurate records of firm assets.
- Participate in a rotating on-call environment.
- Maintain security permissions of data and user accounts.
- Document and track support issues, solutions, and procedures in the IT helpdesk system.
- Escalate complex issues to higher-level IT staff or specialized teams as needed.
- Provide exceptional customer service and support to end-users, demonstrating effective communication skills and a patient, problem-solving approach.
- Contribute to IT projects and initiatives as assigned, including system upgrades and software rollouts.
- Bachelor's or associate degree in information technology, computer science, or a related field, or equivalent work experience.
- 1-3 years of experience in an IT helpdesk or technical support role (preferred).
- Strong understanding of computer systems, mobile devices, IT principles, and software applications.
- Experience with troubleshooting common operating systems and productivity software.
- Familiarity with networking, cloud concepts, and basic IT security practices.
- Commitment and dedication to integrity, teamwork, innovation, and service.
- Effective verbal and written communication skills.
- Ability to travel to YHB offices, client locations, and/or training.
- Ability to lift/carry equipment up to 70lbs.
This description reflects the core activities of the role but is not intended to be all-inclusive and other duties within the group/department may be required in addition to changes in the emphasis of duties as required from time to time.
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