Customer Service Specialist
1 month ago
Overview
Why You Should Join the Service Experts Team?
Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT
Service Experts Company Perks and Benefits for YOU
Generous PTO provided:
- 20 paid days off within your first year of employment (vacation & national holidays)
- 25 paid days off after your 2nd year of employment
- Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs
- Well make you better at what you do with our internal Training Academy
- Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions
- Company-paid employee Life Insurance with options for YOU and your Family
- Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work
- Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs
Come join the BEST and the BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, & Plumbing
Position Summary: The Customer Service Specialist handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Specialist will be responsible for assisting in day-to-day operation of the Center.
Responsibilities
- Answers incoming phone calls from customers and assists call or routes call to appropriate person
- Maintains good customer relations and ensures that all calls meet Service Experts standards
- Handles and resolves a variety of customer concerns, complaints, and questions by phone, email, Chat, (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions)
- Resolves problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues
- Maintains customer records by updating account information
- Accurately dispositions calls in call monitoring software
- Adheres to CPI compliance regulations when taking payments over the phone
- Updates capacity planner whenever calls or booked, rescheduled or cancelled
- Works with Sales and Service Coordinator to improve accuracy in scheduling and speed of response
- Communicates with customers on the status of service calls
- Assists with dispatching as needed
- Continually maintains working knowledge of all company products, services, and promotions
- Working with dispatch to improve accuracy in scheduling and speed of response
- Reliable attendance and on-time job performance
- Performs similar/other duties as needed or assigned
Qualifications
- High school diploma or equivalent with 1 year experience working in customer service or other customer-facing environment
- Experience or training the use of computers and related systems in an administrative office environment
- Must be able to multi-task and work effectively in fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness.
- Excellent customer-service, communication, and interpersonal skills
- Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns
- Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner. Ability to communicate with a diverse customer population.
- Ability to work effectively in both a team and an independent environment
- Ability to make decisions based on established guidelines and procedures
- Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence
- Effective organizational and time-management skills. Must be able to prioritize work based on service demands
- An understanding and knowledge of the HVAC/Refrigeration Industry is an asset
-
Customer Service Specialist
1 month ago
Duluth, United States Service Experts Full timeOverviewWhy You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!Service Experts Company Perks and Benefits for YOU Generous PTO...
-
Customer Service Representative
4 weeks ago
Duluth, Minnesota, United States Service Experts Full timeCustomer Service SpecialistAt Service Experts, we're committed to delivering exceptional customer experiences. As a Customer Service Specialist, you'll play a vital role in ensuring our customers receive the highest level of service and support.Key Responsibilities:Handle customer inquiries and concerns via phone, email, and chatResolve issues efficiently...
-
Customer Service Specialist
4 weeks ago
Duluth, United States Visionaire Partners Full timeCustomer Service Specialist REQUIRED SKILLS: 5+ years of customer service/support-related work experience in a call center environment Experience handling calls that involve finding information and giving responses that may not always make the customer happy Excellent communication skills, including active listening Service-oriented and able to resolve...
-
Retail Customer Service Specialist
1 week ago
Duluth, United States The Sherwin-Williams Company Full timeThis position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...
-
Customer Service Specialist
4 weeks ago
Duluth, United States Visionaire Partners Full timeCustomer Service SpecialistREQUIRED SKILLS:5+ years of customer service/support-related work experience in a call center environmentExperience handling calls that involve finding information and giving responses that may not always make the customer happyExcellent communication skills, including active listeningService-oriented and able to resolve customer...
-
Customer Service Representative
1 month ago
Duluth, Minnesota, United States Openwork Full timeCustomer Support Specialist OpportunityOpenwork is assisting a local client in their search for a Customer Support Specialist in Duluth. As a key member of the client's team, you will be responsible for building strong relationships with clients and providing exceptional support.Responsibilities:Resolve customer issues in a timely and professional...
-
Customer Services Manager
2 weeks ago
Duluth, United States Barco Full timeWe are currently hiring for a Global Technology Services Manager. The position is onsite at our Atlanta facility (Duluth, Georgia). Function The Global Technology Services Manager will manage the Global Technology Services team against agreed service level agreements and/or other set criteria which could exist across various divisions in a region or named...
-
Customer Service Representative
4 weeks ago
Duluth, Minnesota, United States Bahama Consulting Full timeJob Summary:We are seeking a highly skilled Support Specialist II to join our team at Bahama Consulting. As a key member of our staff, you will be responsible for providing exceptional customer service and support to our clients.Responsibilities:Answer phones and respond to customer inquiries in a timely and professional manner.Monitor test result completion...
-
Correctional Services Specialist
4 weeks ago
Duluth, Minnesota, United States St. Louis County Full timeJob Summary:The Correctional Services Specialist provides correctional services for minors detained at the Arrowhead Juvenile Center. The successful candidate will provide direct care and supervision to residents, assist residents in achieving their goals, and perform security checks.Key Responsibilities:Provide direct care and supervision to residentsAssist...
-
Customer Service Representative
4 weeks ago
Duluth, Minnesota, United States PNC Full timeJob DescriptionJob Title: TellerJob Summary: We are seeking a highly motivated and customer-focused Teller to join our Retail Branch team at PNC. As a Teller, you will be responsible for providing exceptional customer service, accurately processing customer transactions, and educating customers on new banking products and services.Key...
-
Customer Service Ambassador
1 month ago
Duluth, Minnesota, United States Holiday Companies Full timeCustomer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers, and contributing to the overall success of our...
-
Customer Service Representative
4 weeks ago
Duluth, Minnesota, United States Visionaire Partners Full timeAt Visionaire Partners, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients through various communication channels.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and...
-
Customer Service Representative
4 weeks ago
Duluth, Minnesota, United States Visionaire Partners Full timeCustomer Service RepresentativeAt Visionaire Partners, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving issues, and exceeding customer expectations.Responsibilities:Answering incoming calls, texts,...
-
Customer Service Representative
4 weeks ago
Duluth, Minnesota, United States Ajilon Full timeAjilon Job OverviewWe are seeking a skilled Customer Service Representative to join our team at Ajilon. As a key member of our customer support team, you will be responsible for addressing member inquiries, questions, and concerns in all areas, including products, tracking numbers, and customer profiles.Key Responsibilities:Verify customer billing...
-
Customer Service Representative
4 weeks ago
Duluth, Georgia, United States Holly Goodman - State Farm Agent Full timeJob DescriptionAs a Customer Service Representative with Holly Goodman - State Farm Agent, you will be responsible for delivering exceptional client experiences that drive the growth of a successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit. You will enhance your career while...
-
Customer Service Representative
4 weeks ago
Duluth, Minnesota, United States LHH Recruitment Solutions Full timeJob Summary: LHH Recruitment Solutions is seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, the candidate will be the first point of contact for customers, providing outstanding service and support via telephone, email, and chat.Key Responsibilities:Answer customer inquiries via phone,...
-
Customer Service Representative
1 month ago
Duluth, Minnesota, United States Pizza Luce Full timeAbout Pizza LucéPizza Lucé is a leading pizza restaurant chain in Minnesota, serving up delicious food made from fresh ingredients and original recipes since 1993. We're proud of our award-winning pizza and guest service, and we're committed to a quality work environment and supporting our community and local arts and music.Job SummaryWe're seeking...
-
Customer Service Representative
1 month ago
Duluth, Minnesota, United States Circle K Full timeKey Responsibilities: Greet customers and provide a welcoming environment Operate the cash register and process transactions accurately Maintain a clean and organized store appearance Provide excellent customer service and respond to customer inquiries Work effectively as part of a team to achieve sales and customer satisfaction goalsAbout the Role:As a Team...
-
Customer Service Representative
4 weeks ago
Duluth, Minnesota, United States TTEC Full timeAbout the RoleWe're seeking a skilled Customer Service Representative to join our team at TTEC. As a Customer Service Representative, you'll be the face of our company, providing exceptional customer experiences that drive loyalty and retention.Key ResponsibilitiesAnswer incoming communications from customers in a timely and professional mannerConduct...
-
Customer Service Coordinator
1 day ago
Duluth, United States Penske Truck Leasing Full timePosition Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. This position will work at 1655 Cross Pointe Way Duluth, GA. This is a great opportunity for growth. Major Responsibilities: • Develop daily and...